Caring customer service
Efficient, on-time delivery
Reasonably priced services
Not advised of additional fees for processing customs at receivers end.
When parcel arrived in Latvia , receiver was told a fee was required to process through customs and pay Value Added Tax. If same items were processed through normal post (as previously sent) there would not have been any VAT nor processing fees. Only went this way as Aust Post is only doing economy email at present due to Covid19 restrictions, 2 to 3 months delivery without reducing the charge.
To give credit though the parcel arrived before expected time.
Also unable to bundle certain items as every item had to be individually inspected. This made it awkward as I was sending gifts for several families to a cousin to distribute. Once again via Aust Post only needed a declaration.
Some problems but would use again
Cost was excellent. Tracking good although text alerts would have been helpful. Speed of delivery was amazing! (Monday afternoon to Friday morning Perth to Sydney - beat that, Australia Post!) Disappointing that packing requirements and restricted items (a printer) weren't advised until during the self serve booking process so we had to review and repack everything. The options for pick up times (basically the whole day) were a bit unsatisfactory. On delivery the recipient wasn't home so goods were returned to depot for pick up where they promp...tly disappeared. They were eventually located and delivered the following day but hours were wasted by recipient when it should have been a simple exercise to go to the depot, as arranged, and pick them up. Despite these issues I would use Pack & Send again and I would recommend to others.
Dodgy, pass the buck on "missing items", but still take your bucks regardless *Updated*
The item in question (laptop) was well packaged and had the "Pack and Send" and "Couriers Please" labels affixed in clearly visible locations.
Item was picked up by "Couriers Please" and scanned into their system. Item showed up as scanned into the "Pack and Send" system too.
Item was not delivered in a timely manner (wasn't delivered at all). I only found out from the recipient contacting me and advising that it had not arrived and I commenced contact with "Pack and Send" Customer support.
"Pack and Send" Customer support was very lackin...g in regards to timeliness of replies, I had to contact them multiple times after not receiving any call-backs or emails with updates. In the end, they "conducted" depot searches and could not find the package. "Pack and Send" finally contacted me to deny any liability and that the item was "missing in transit" even though it had tracking data in their systems.
Fast delivery, online process restrictions could be clearer
I was really happy with the time it took to send a package to Florida. The online booking process could be clearer, especially in terms of restrictions for some items.
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Questions & Answers
Package must be send from Brisbane to South Africa, which courier service is used in South Africa?
Hi Maureen, Thanks for your question. This will depend on what you are sending, the destination address, the weight, size and the service selected. To get the information you require, please contact the PACK & SEND service centre closest to where you are sending from in Brisbane. The team there will be able to help you. https://www.packsend.com.au/service-centres/
Do you guys have any warehouse/ depot in the USA to drop off items to be shipped to Australia
Hi Alex, Thanks for your question. We do not have PACK & SEND outlets in the USA but you could drop your goods into a PostNet outlet if there was a store nearby. They could arrange to ship it for you. https://www.postnet.com/
Thank you for getting back to me im also wondering if you have any partner in Germany as well
Sorry Alex, no we do not have partners in Germany.
Would anyone be able to tell me what partner couriers Pack & Send use in South Africa to deliver parcels once they arrive there? Do they have their own staff/drivers, or do they use a local company? Thanks
Hi Anne, Thanks for your question. PACK & SEND is a freight reseller and uses a variety of carrier partners, depending on the destination and the service you have selected. Please DM us to advise your tracking number and how we can assist you further.
Get an answer from our members and PACK & SEND representatives
Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.
Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.
Points of praise for Pack & Send:
- An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers
- Fast deliveries were made, with goods arriving either on time or earlier than the required date
- Parcels were commonly reported to have arrived at their destination in good condition
- A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future
- The online self-service booking system proved itself to be an easy and straightforward process
- Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post
If you need goods delivered safely and efficiently, Pack & Send is a reliable, trustworthy option. This has earned it the 2021 Award Winner for Best Courier Service, with top points awarded for goods being delivered on time and in good condition.
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