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PACK & SEND
4.5 from 6,141 reviews · View Statistics
See the Best Couriers in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by PACK & SEND

Pros

Caring customer service
Efficient, on-time delivery
Reasonably priced services

Reviews

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Hayley Hill
Hayley HillSouth East Queensland, QLD
  • 2 reviews
  • Verified

Easy, fantastic service

published

I booked for a large item to collect for delivery to NSW. It was collected on time, the delivery drive was friendly ans knowledgeable. The item was delivered the next day safely to NSW. An easy and great service. (From a mum with two young children)

  • Thumbnail
Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thanks so much for taking the time to write to us about your Pack & Send experience Hayley. We are over the moon to know that we were able to exceed your expectations and look forward to helping you again soon.

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Review collected in partnership with PACK & SEND

MetroSmash
MetroSmashGreater Melbourne (Metropolitan), VIC
  • 3 reviews
  • Verified

Excellent service very fast pickup & delivery

published

We chose sendle as our 1st choice not knowing a lot about sending parcels & it was over 10 days waiting. In that time we chose pack & send & it was the best decision we made for postage. We will always use pack & send again

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thank you so much for choosing PACK & SEND. We are over the moon to know that we were able to exceed your expectations and look forward to helping you again soon.

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Review collected in partnership with PACK & SEND

Paul
PaulPerth, WA

Highly recommended

published

I was the sender & have used Pack & Send before & will do again excellent service.Friendly personnel at the Bibra Lake store Perth WA.Item arrived at its destination before the said time & date.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

It's great to hear you're really happy with the service we've provided Paul. We're so pleased that everything went well throughout your delivery experience and we're very happy to have you as a loyal customer.

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Great service.

published

Great service. Item was packaged correctly and arrived safely. Arrived alot quicker than expected got there over night and was expecting a few extra days.
Highly recommend. Will use again for sure.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Similar opinion? Write a review on ProductReview.com.au!
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Maree
MareeNorth-West & West coast, TAS
  • 2 reviews
  • Verified

Fantastic service !

published

Fantastic service ! Easy online booking with next day pick up and very fast delivery within 2 days . Wonderful door to door service. This is my second time using this service and have recommended others to use service and never disappoints .Thank you !

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

We really appreciate you taking the time to write to us about your Pack & Send experience Maree. We are over the moon to know that we were able to exceed your expectations and look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Matt Swanson
Matt SwansonMetropolitan Adelaide, SA
  • Verified

Excellent service and great price!

published

My package was picked up ahead of time and delivered in a very timely manner. It arrived in perfect condition and the receiver was very happy too. Tracking information was helpful and easy to understand.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thank you so much for taking a few moments to let us know how we did Matt. We're so glad to hear you were happy with our service and look forward to helping you again soon.

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Review collected in partnership with PACK & SEND

Harry M.
Harry M.Hunter Region, NSW
  • Verified

Long Time User and Receiver.

published
Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

We really appreciate you taking the time to write to us about your Pack & Send experience Harry. We are over the moon to know that we were able to exceed your expectations and look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Pete Spalding
Pete SpaldingGreater Melbourne (Metropolitan), VIC
  • Verified

So Easy

published

I’ve been using Pack & Send during the COVID disruptions to send products to overseas and Australian customers . Because they aren’t affiliated with just one freight company and use many with their own aircraft my deliveries have been completed. The booking and labeling system is super easy and customer service is excellent. I highly recommend them.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thank you so much for your 5 star review and your positive comments Pete. We are constantly hard at work doing everything we can to deliver high quality experiences to every one of our customers. We look forward to helping you again soon.

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Review collected in partnership with PACK & SEND

Bev
Bev
  • 2 reviews
  • 4 likes

Fabulous again

published

Once again, excellent fast reliable service.
Thank you for delivering my parcel promptly (next day - Sydney to Melbourne) and carefully. Grand daughters very happy to receive their Easter Fare! Covid safe drop off point, easy online booking and reasonable price too.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thank you so much for taking a few moments to let us know how we did Bev. We're so happy to know that everything went well throughout your delivery experience and look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!
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Ric H
Ric HVictoria
  • 8 reviews
  • Verified

GREAT VALUE AND GREAT SERVICE

published

I was sending a Bike from Perth to Regional NE Victoria. The booking process onloine was simple and easy to follow. I booked one day and the bike was picked up the next day, a Friday.
You can image my delight when my bike arrived on my door on the Tuesday , 5 days later. Spectacular.
The price was very reasonable for the service they provided.
Note- I had found a cheaper price on one of the big name couriers, but then discovered, after paying, they only pick up and deliver to businesses, not houses. Got a quick refund but anoying.
Pack and Send highly recommended from me

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

  • Verified

Excellent service, massive improvement since last year!

published
Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Lorelie Oswald
Lorelie OswaldSouth East Queensland, QLD

The experience is exactly what you hope for when booking a courier

published

The booking and quote process is easy, it is so convenient to have the parcels picked up from home and the parcels always arrive quickly with great tracking and notifications throughout.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thank you for your kind words and for giving us a high five for all that we do. It's all part of our "No Limits" service and it is truly nice to know that our efforts are paying off.

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Couriers

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Sonne F.
Sonne F.Perth, WA

Amazing service …. Will never go anywhere else!

published

The service from several people over a number of weeks was excellent! We had an unusual item to send but arrived on time and in perfect condition and tracking was easy!

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thank you so much for your 5 star review and your positive comments Sonne. It's great to receive such a fabulous review from another happy & satisfied customer.

Similar opinion? Write a review on ProductReview.com.au!
  • Verified

Quick delivery!

published

Awesome service! Needed something posted Melbourne to Sydney in a couple of days, it arrived next day. For a 1kg box, only cost $30 with insurance for express service. Highly recommend.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thank you so much for taking a few moments to let us know how we are doing. It is awesome to know that everything went well throughout your delivery experience and we're really happy to hear that you'll be recommending us to others.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Debra Jurott
Debra JurottSouth East Queensland, QLD
  • Verified

Smooth and efficient

published

The online process of booking in an item for shipping is simple and easy. I prefer to drop my parcels off to the depot because it saves me having to wait for a courier to come and pick it up.
I just drop it in with all the appropriate labelling and it is a quick visit. Very time efficient. Have been using Pack and Send at North Lakes regularly for a few years now and I am very happy with the service.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thanks so much for taking the time to review your experience with us Debra. It's great to hear you're really happy with the service we've provided and we look forward to helping you again soon.

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Review collected in partnership with PACK & SEND

Page 1 of 10

Questions & Answers

LizBet
LizBetasked

Can you please confirm that the additional cost for a signature on delivery will ensure that a signature is obtained and parcels will not simply be left on doorsteps etc?

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Unhappy Customer
Unhappy Customerasked

Can you guarantee that a parcel will be delivered in the next 1-2 days from pick up?

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Navjot
Navjotasked

Why it is showing that (UPS initiated contact with the sender to obtain clearance information. Once received, UPS will submit for clearance.)

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

UPS is a partner of PACK & SEND and are used for international shipments. They contact the sender's or receiver for information to assist with the clearance process. Do you have a specific tracking number for a booking?

See all PACK & SEND questions

Get an answer from our members and PACK & SEND representatives

Details

Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.

Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.

Points of praise for Pack & Send

  • An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers.
  • Fast deliveries were made, with goods arriving either on time or earlier than the required date.
  • Parcels were commonly reported to have arrived at their destination in good condition.
  • A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future.
  • The online self-service booking system proved itself to be an easy and straightforward process.
  • Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post.

ProductReview_2022 Awards_logo

If you need goods delivered safely and efficiently, Pack & Send is a reliable option. This courier is clearly a trustworthy option - and has three ProductReview awards for Best Courier to show for it, earned in 2019, 2021 and 2022. Top points were awarded for goods being delivered on time and in good condition.

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