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PACK & SEND
4.5 from 5,730 reviews · View Statistics
See the Best Couriers in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by PACK & SEND

Pros

  • Caring customer service

  • Efficient, on-time delivery

  • Reasonably priced services

Reviews

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Reviewer Photos & Videos

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  • Verified

Inefficient service

published

Took 3 weeks longer than on the tracking then they gave me a partial refund and in the next breath they take $33 from my credit card saying parcel was larger than stated in self service booking. It seems strange that this could not have been noticed at initial pick up when weight /size is checked ? Not impressed timing is very sus. Won’t use again.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

Paul S.
Paul S.Perth, WA
  • Verified

website deceptive regarding delivery times

published

Actually delivery windows hidden in pop ups, not visible on booking page. Needs to be rectified as is misleading.
Rude and condescending staff at call centre. ([Names Removed]).
Tony at management was more interested in my issue and not rude at all.
Parcel not delivered within delivery window.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

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0.0
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amazon69
amazon69South Coast
  • 7 reviews
  • 7 likes
  • Verified

Prompt Delivery

published

Parcel arrived extremely quickly and in good condition. The self service option is extremely easy to use and allows for good savings.
I'd recommend Pack And Send without question for future deliveries.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi,
It is awesome to know that everything went well throughout your delivery experience and we're really happy to hear that you'll be recommending us to others.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

disappointed
disappointedByron Bay
  • 2 reviews
  • 1 like
  • Verified

Very fast

published

After being let down by another courier company, I turned in desperation to Pack & Send. They were great. Very fast and no problems at all. I will use them again.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi,
Thank you so much for taking a few moments to let us know how we are doing. It is awesome to know that everything went well throughout your delivery experience. We look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

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  • Verified

Simple, quick process & reliable

published

Needed a parcel urgently sent from interstate and with COVID delivery delays affecting the main Australian postal service I tried Pack & Send and my parcel was delivered efficiently overnight. I did online order, sender drop off was easy, and it got here earlier than I expected. Very happy, thank you!

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Prachi,
Thanks so much for taking the time to write to us about your Pack & Send experience. We're so glad to hear you were happy with our service and look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Extremely quick postage service, well wrapped, so easy to deal with,

published

as a buyer you generally want quick and easy reliable postage service , pack and sends consultants rang me as soon as my item was dropped off he advised me what the cost for postage would cost and told me not to stress he will pack my item extremely careful, being a relatively large and bulky item. it wouldn’t of been easy to wrap efficiently however pack and send did and it exceeded my expectations will use again and highly recommend. thumbs up! 5-star very happy with their service!!!!

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi,
Thank you so much for your 5 star review and your positive comments. It is awesome to know that everything went well throughout your delivery experience. We look forward to helping you again soon.

Mick
MickSouth East Queensland, QLD
  • 3 reviews
  • 1 like

Very very happy

published

I am so very happy with the service provided pack & send. They were able to get a very old dinner set from Melbourne to Brisbane in just 4 days. Each piece was individually wrapped and the box double boxed. The whole dinner set arrived intact. The staff we spoke to in Brisbane and Melbourne were friendly and very helpful, would recommend and use this business again.
Thank you to the team,

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Mick,
Our brand promise is all about delivering seamless experiences that exceed customer expectations! We're so glad to hear you were happy with our service and look forward to helping you again soon.

  • Verified

Very poor service-

published

Parcel was picked up on time and was lost for over 1 month and when it was delivered most items in the box were damages or broken.
I will be putting in a claim but expect the service will be just as painful.
Bad communication and follow up except for a few.
Very unhappy and will not be using Pack & send or their NSW partner.
Not impressed.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

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0.0
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SMSF Administrator
SMSF AdministratorPerth, WA
  • 2 reviews
  • Verified

All good. Done on line. Everything went smoothly.

published

Collected from home as arranged. No problems. Quick delivery. Wouldn't hesitate to use them again. Collected from suburban Perth and delivered to suburban Brisbane within 5 days. Emails kept me up to date with progress.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SEND

Hi,
Thank you for taking the time to tell us about your experience with Pack & Send's Online Self Service. We're so pleased that everything went well throughout your delivery experience and we're very happy to have you as a loyal customer.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

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Melbourne Mum
Melbourne MumGreater Melbourne (Inner), VIC
  • Verified

Parcel came quicker than expected.

published

I needed an item to be delivered quickly due to health reasons. I found the staff on the phone to be kind and helpful. My package came sooner than expected.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi,
We're so happy to know that everything went well throughout your delivery experience and look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

  • Verified

Better than Aust Post

published

Needed something sent from Melb to QLD fast and at a fair price, the online booking system was easy and the package arrived ahead of time in perfect condition. A+

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Matthew,
It's great to receive such a fabulous review from another happy & satisfied customer. We'll definitely pass your comments onto our team to let them know how pleased you were with their service.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Other Couriers

 
 

0.0
(1,234)

Great service

published

Excellent service .. package arrived 2 days earlier than expected- would definitely use this service again. Package arguing excellent condition and was dropped exactly where I asked it to be .. thanks

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Jamie,
Thank you so much for your 5 star review and your positive comments. We'll definitely pass your comments onto our team to let them know how pleased you were with their service.

Couriers

Find out how PACK & SEND compares to other Couriers

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Jarrod T.
Jarrod T.The Mallee, VIC
  • Verified

Brilliant experience, will use again.

published

The service provided by Pack and Send was seamless online booking system which flowed onto a prompt pick up and delivery service. I will use again and happily recommend to my peers.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Jason F
Jason FPerth, WA

Great service and the staff couldn't have made it any easier

published

Can not fault the service, staff were great to deal with and super efficient. Package arrived faster than expected and beat another package send via sellers courier service by nearly two weeks and worked out cheaper

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Jason,
We're so happy to know that everything went well throughout your delivery experience and look forward to helping you again soon. Thank you so much for your 5 star review and your positive comments.

JHK
JHKSydney, NSW
  • 2 reviews
  • Verified

The most horrible service I've ever used

published

Arranged for an item from NSW 2541. It took exactly 4 weeks to get delivered to Sydney.
I made several contacts to track the item, but rarely got updated.
Extremely poor communication, not reliable.
I should have avoided using Pack&Send. I'll never use it again.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Page 1 of 10

Questions & Answers

Maureen
Maureenasked

Package must be send from Brisbane to South Africa, which courier service is used in South Africa?

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Hi Maureen, Thanks for your question. This will depend on what you are sending, the destination address, the weight, size and the service selected. To get the information you require, please contact the PACK & SEND service centre closest to where you are sending from in Brisbane. The team there will be able to help you. https://www.packsend.com.au/service-centres/

Alex
Alexasked

Hi
Do you guys have any warehouse/ depot in the USA to drop off items to be shipped to Australia

3 answers
PACK & SEND
CustomerCare P.PACK & SEND

Hi Alex, Thanks for your question. We do not have PACK & SEND outlets in the USA but you could drop your goods into a PostNet outlet if there was a store nearby. They could arrange to ship it for you. https://www.postnet.com/

Alex
Alex

Thank you for getting back to me im also wondering if you have any partner in Germany as well

PACK & SEND
CustomerCare P.PACK & SEND

Sorry Alex, no we do not have partners in Germany.

Anne J
Anne Jasked

Would anyone be able to tell me what partner couriers Pack & Send use in South Africa to deliver parcels once they arrive there? Do they have their own staff/drivers, or do they use a local company? Thanks

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Hi Anne, Thanks for your question. PACK & SEND is a freight reseller and uses a variety of carrier partners, depending on the destination and the service you have selected. Please DM us to advise your tracking number and how we can assist you further.

See all PACK & SEND questions

Get an answer from our members and PACK & SEND representatives

Details

Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.

Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.

Points of praise for Pack & Send:

  • An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers
  • Fast deliveries were made, with goods arriving either on time or earlier than the required date
  • Parcels were commonly reported to have arrived at their destination in good condition
  • A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future
  • The online self-service booking system proved itself to be an easy and straightforward process
  • Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post

2021 ProductReview Awards logo

If you need goods delivered safely and efficiently, Pack & Send is a reliable, trustworthy option. This has earned it the 2021 Award Winner for Best Courier Service, with top points awarded for goods being delivered on time and in good condition.

Visit official website

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