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Shipping to Melbourne
Pack and Send is a great product, reliable with very reasonable rates. This time I dropped off packages at local Pack and Send depot. Items arrived in Melbourne sooner than I expected.
Review collected in partnership with PACK & SEND
- 8 reviews
- 4 likes
Quick and efficient
I have posted at least one -- possibly even two -- strongly negative reviews of Pack and Send. It seems only fair to write a positive one to reflect a different experience. Ordering was, as usual, simple via the DIY option online. Fantastic. The package was picked up in Melbourne within the specified time and was flagged for delivery in Sydney about 5 days later (on a Tuesday). On the Friday I checked tracking and found it was on board for delivery that day! This was incredibly quick. The only negative comment would be that when I rang to ask i...
Read moref it was afternoon or morning I was told that could not be done. Well, this is just not true as I have done it before with other couriers and I have done it with P&S. Being flagged for Tuesday delivery, I had things that needed doing on the Friday, so I made a dash for it and was lucky that it arrived about 10 minutes after I returned! Apart from that, I found them cheap and quick, and the item arrived in great condition.
Hi,
Thanks so much for taking the time to write to us about your Pack & Send experience.
We really appreciate the great feedback you have given us and value your recommendation.
We're so glad to hear ...
- 4 reviews
- 1 like
- Verified
Helpful staff but painfully slow delivery
Nailsworth staff were helpful to re-arrange delivery location in Perth.
Opted for road freight as goods weren't super urgent, but delivery time was terrible. Dropped off on the 6 Jan. finally arrived 24 Jan. Tracking information was fine, could see daily my parcel hadn't arrived!
Hi Marty. We do apologise for the experience you've described and the delay. As a result, there were large freight backlogs and in the current COVID climate there are some delivery delays as a result ...
Read moreof restrictions and staff isolation protocols. Accordingly, we apologise that your shipment was not delivered within your desired time frame.Review collected in partnership with PACK & SEND
- Verified
Good service
Easy to use website to get a quote and arrange for job. A slight issue with pickup which was quickly resovled. Package delivered within 2 days, which was great service.
Hi Nicole,
Thank you for taking the time to tell us about your experience with Pack & Send's Online Self Service.
We're so glad to hear you were happy with our service and sincerely thank you for your business.
Review collected in partnership with PACK & SEND
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Timely Delivery
Very satisfied and relieved with the prompt and safe delivery of my parcel from Perth to Qld. I was able to track the parcel accurately and had friendly service at Pack & Send at Bibra Lakes .
Hi Brenda,
It’s so great to receive feedback like this from our happy customers.
Our team will be so thrilled to hear how happy you were with their service.
- Verified
Great way to send.. however
Great service given on the phone and at the pack and send centres..
the problem is I paid for sign for delivery and insurance option but the item was simply left at the delivery location at the clients door unsigned and exposed to potential theft. Just not good enough
Hi George,
Your opinion & feedback is valuable to us and helps us work towards improving all aspects of our business. We'll definitely pass your comments onto our team. We look forward to helping you again soon.
Review collected in partnership with PACK & SEND
- 2 reviews
- Verified
Good
Didn't arrive on time, delayed a lot, anyway I got my bags. They communicated time to time. I am ok with the service but not happy. Will send next time as well.
Hi Sukanta, We’re sorry to hear of the inconvenience that you recently experienced with your delivery. Our carriers are experiencing higher than normal freight volumes and are working overtime to comp...
Read morelete deliveries. We do apologise for the delays you’ve experienced and appreciate your patience at this busy time.Review collected in partnership with PACK & SEND
- 2 reviews
- Verified
Arrived quickly once it was picked up
I organised on a Sunday for the parcel to be picked up on the Monday from 4169 and sent to 2479. I did this online. The parcel wasn't picked up on the Monday so I ran them on the Monday evening. They had to redo the booking. The parcel was picked up on the Tuesday around 11am and was delivered to 2479 24 hours later. The actual delivery time was good, but was disappointed about pickup as I couldn't have a shower or go out as didn't want to miss the courier.
Thank you for your feedback and we apologise your consignment wasn't collected on the scheduled date. Due to extended COVID-19 restrictions and state-based lockdowns, the national freight network is e...
Read morexperiencing higher than normal parcel volumes right now. As a result, you may experience unavoidable delays to domestic collections in some areas. We are glad to know your consignment shipped quickly and hope we do see you again soon.Review collected in partnership with PACK & SEND
- 2 reviews
- Verified
Very quick and great value
I had the package picked up from Perth on a Friday and delivered to Sydney on Monday. Very quick turnaround. I did have to contact customer service though because the driver didn't pick up on the originally planned Wednesday.
Hi Taha,
We really appreciate you taking the time to write to us about your Pack & Send experience. We'll definitely pass your comments onto our team. We look forward to helping you again soon.
Review collected in partnership with PACK & SEND
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- Verified
Disappointing experience (due to the carrier though)
I thought I'd give Pack & Send a go after seeing lots of good reviews (especially regarding the local franchisee). However, for convenience I just used the online service to deliver a package 25km from my home before father's day. Unfortunately for me Pack & Send used Fastway/Aramex as the carrier for this delivery. I hadn't had good experiences with Fastway in the past and you only need to check their reviews to see how consistently poor their service is. (This site alone has almost 8000 reviews averaging 1 star).
Booked the service on 30th Au...
Hi PattP, We’re sorry to hear of the inconvenience that you recently experienced with your collection. Fastway, as with other carriers, is experiencing higher than normal freight volumes and the drive...
Read morers are working overtime to complete deliveries. Thank you for acknowledging that our Customer Service team did it's best to resolve the situation for you. We do apologise for the delays you’ve experienced and we look forward to helping you again in the future.Review collected in partnership with PACK & SEND
- Verified
So good and timely, however the online tracking was an issue.
Picked up on time and delivered before it was expected, so fast. The only issue was that the online tracking was overloaded for the duration whilst the package was in transit.
HI Kevin, Thanks for taking the time to review your recent experience with Pack & Send. As you've noted, sometimes the tracking takes a while to update, but we're glad everything went well during your delivery. We hope to see you again soon!
Review collected in partnership with PACK & SEND
- 2 reviews
- Verified
Fast delivery, Poor management
Package was picked up and deivered quickly. However, received email from local store after package had arrived interstate to say delivery had been cancelled because package contained batteries; this was incorrect. Caused much anxiety.
Thanks for the feedback Frank and we apologise for the after events. Our stores do their best to provide a service in checking all shipments prior to collection as they may believe the shipment contai...
Read morens Prohibited Goods. It looks as though your consignment however, was ok to travel and successfully delivered. Thank you again for your review.Review collected in partnership with PACK & SEND
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- 3 reviews
- 1 like
Very happy with service, faster than I was told.
Fast arrived before time, only thing tracking was off and it would have been good if notification via sms could have been up to date. As package was outside unattended.
Hi Clare,
Thanks so much for taking the time to review your experience with Pack & Send. Your opinion & feedback is valuable to us and helps us work towards improving all aspects of our business. We'l...
- Verified
great service
package was picked up on time and tracking that worked properly. I done the self serve and it was very easy to do. I will definitely use pack and send again .
Hi Vinnie,
We're so glad to hear you were happy with our service and sincerely thank you for your business. We look forward to helping you again soon.
Review collected in partnership with PACK & SEND
- Verified
Price good, fast but
The only problem is quite lots of time parcel were not picked up on the day I booked. Well, it is troublesome coz I can’t always wait for that. If the driver can’t come should stop least message me or their route or arrangements should be better. 8 out of 10 times they didn’t come on the day I booked .
Thank you for your feedback and we are truly sorry for the inconvenience caused. The Online Self Service is a DIY option that doesn't support the ability for driver communication or changing of driver...
Read more routes. Our carriers are seeing high volumes at the moment and have sort the assistance of outsides hire to help with the increased shipments. We apologise again for the inconvenience caused.
I understand your situation and hope not to cause too much pressure to the drivers even I do wish better pickup arrangements. Your office staff are helpful and kind, I would review my rating if service is improved.
Thank you Chiho. I appreciate you considering to change and we will do everything we can to have supplier service improve.
Review collected in partnership with PACK & SEND
Questions & Answers
What's the shipping charge I want to send cycle (bike) weight 9 kg to India ( assam) pin code 781005
Good Morning. Thanks for the enquiry and for this we have a couple of options. You can visit our website for an Online Service or for the option to ship with a local Service Centre. They provide a per...
Read moresonalised service that will ensure they take care of everything for you. Please visit the locations page found on the following link for information on this option. Thank you. https://www.packsend.com.au/
Can you please confirm that the additional cost for a signature on delivery will ensure that a signature is obtained and parcels will not simply be left on doorsteps etc?
Thanks for the contact Liz. This option is provided on the basis the carrier & delivering driver, recognises this request and obtains the signature. If for some reason it is not obtained, we will be h...
Read moreappy to investigate and refund the additional cost.
Can you guarantee that a parcel will be delivered in the next 1-2 days from pick up?
Hi, In the current situation with so many people affected by COVID, it would be inappropriate to provide any 'guarantees' regarding transit times. Our PACK & SEND service centres can provide you with ...
Read morea variety of service options to choose from. Just visit our website to find your closest store - https://www.packsend.com.au/service-centres/.Get an answer from our members and PACK & SEND representatives
Details
Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.
Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.
Points of praise for Pack & Send
- An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers.
- Fast deliveries were made, with goods arriving either on time or earlier than the required date.
- Parcels were commonly reported to have arrived at their destination in good condition.
- A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future.
- The online self-service booking system proved itself to be an easy and straightforward process.
- Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post.
If you need goods delivered safely and efficiently, Pack & Send is a reliable option. This courier is clearly a trustworthy option - and has three ProductReview awards for Best Courier to show for it, earned in 2019, 2021 and 2022. Top points were awarded for goods being delivered on time and in good condition.
Extra Information
PACK & SEND is a ProductReview.com.au Awards Winner for 2022, 2021 and 2019
Easy!!
Sendle is my go-to for sending packages
Great service the fastest yet in years of online shopping
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Hi Phil,
Thanks so much for taking the time to write to us about your Pack & Send experience.
Your review means a lot to us and we appreciate your support.