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PACK & SEND
4.5 from 5,382 reviews · View Statistics
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Listing monitored by PACK & SEND

Pros

  • Caring customer service

  • Efficient, on-time delivery

  • Reasonably priced services

Reviews

4.9
212 reviews
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Neetu
Neetuperth
  • 3 reviews
  • 5 likes
  • Verified

Fast and Reliable

published

The whole process from placing the order to delivery of the item was done great. The item took less than the estimated days to arrive from Ireland to Perth. Tracking information was great too.

PACK & SEND
CustomerCare P.PACK & SEND
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  • Verified

Great service

published

I was really happy with my Pack and Send shipment. It was easy to organise and they offer a super fast and affordable service. Will definitely be using them again.

PACK & SEND
CustomerCare P.PACK & SEND

Hi Debbie,
It's great to receive such a fabulous review from another happy customer. We look forward to helping you again soon.

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0.0
(1,234)
  • Verified

Very easy

published

Delivered quicker than expected. Package was in good condition. Fuss free to organise. I had an item dropped off to a centre and shipped to me. It was difficult to organise collection from the address. The limitation was being able select a smaller window for collection

PACK & SEND
CustomerCare P.PACK & SEND

Hi Beau,
Thanks so much for taking the time to write to us about your Pack & Send experience. We'll definitely pass your comments onto our team. We look forward to helping you again soon.

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  • Verified

Faster than expected

published

Friendly staff to deal w ith. Very helpful and my parcel arrived faster than expected in perfect condition. Will most definitely use Pack and Send again. Pricing is extremely competitive.

PACK & SEND
CustomerCare P.PACK & SEND
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Sani
SaniSydney, NSW
  • Verified

Couldn’t ask for better service

published

Self serve option - Easy booking system
Clear instructions
Parcel was Picked up on time
Fantastic customer service when needed
Faster than expected turn around time
Parcel arrived in perfect condition - No damage
Will definitely use again

PACK & SEND
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Excellent service from Cam at Boronia

published

Five star service from Cam Boronia accurate communication and package arrived in excellent condition in time for my long weekend project Thankyou Cam absolute legend I can’t thank you enough

PACK & SEND
CustomerCare P.PACK & SEND

Hi Jojo,
We really appreciate you taking the time to write to us about your Pack & Send experience. We'll definitely pass your comments onto our team to let them know how pleased you were with their service.

Sophie Webber
Sophie WebberSydney, NSW
  • Verified

Great service and quick too, very happy

published

Package arrived earlier than anticipated. Customer service was friendly and helpful. Box arrived in good condition, no dents are anything looking like it had been knocked around at all. Will be a return customer.

PACK & SEND
CustomerCare P.PACK & SEND
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Excellent service .

published

Thank you Pack and Send Bibra Lake for your Excellent Service, parcels were well looked after and were so quick to arrive to a small Country Town in South Australia. Thank you so much .

PACK & SEND
CustomerCare P.PACK & SEND

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0.0
(1,234)
  • Verified

Way to go!

published

I needed to get box delivered to me in Sydney from USA. Service was quick (4 days!) and online booking super easy and literally a third of the price of competitor couriers! Def recommend and will be using again for sure. Staff on phone very knowledgeable and helpful.

PACK & SEND
CustomerCare P.PACK & SEND

Hi Shelly. Thank you so much for your positive comments and for future recommendations. The Online Customer Service Team are always happy to assist with their industry knowledge. Thank you again and we hope to see your business again soon.

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Dragan Jovic
Dragan JovicRichmond-Tweed, NSW
  • Verified

Great service

published

Picked up as stated booking time, courteous and professional service
Arrived Two days before due Date
Tracking made it easy to receive items
No mishandling of parcels, no damage or nothing missing or broked

PACK & SEND
CustomerCare P.PACK & SEND
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  • Verified

Reliable, fast, would use again

published

The delivery came from Adelaide to Sydney in just 2 days!!
Very reasonable price. Tracking was accurate and easy to follow.
Will definitely be using them again!
Highly recommended for all users.

PACK & SEND
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0.0
(1,234)
  • Verified

Great Service minus the price.

published

We originally wanted to go through DHL directly for a parcel pick up from the USA to be delivered to us in Melbourne. Their quote was $453! Ridiculous even in these covid times. We did a quote through pack and send for the identical service (it even came through DHL in the end) which came to $145. The parcel came within a week with DHL anyway. Needless to say we'll be using Pack n Send in the future. Many Thanks!

PACK & SEND
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Michael V.
Michael V.Greater Melbourne (Inner), VIC
  • Verified

Seriously great service

published

I had a package collected for me in NZ and delivered to my home...it arrived the next day...U can depend on Pack n Send.....and no I don't work for them

PACK & SEND
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Bruce
BruceFarrer 2607, ACT
  • 8 reviews
  • 1 like
  • Verified

Amazing service

published

Needed a car part in Canberra but could only obtain in Melbourne. Lockdown = near impossible. P&S Boronia offered to collect, pack, send. Arrived 24 hours later. Amazing, service. Great value.

PACK & SEND
CustomerCare P.PACK & SEND

Hi Bruce, Thanks so much for taking the time to review your experience with Pack & Send Boronia. Our team will be so thrilled to hear how happy you were with their service. Thanks so much for your endorsement.

  • Verified

Great service, very quick

published

First time using pack and send, used online booking system, it was easy and straight forward. Sent from Sydney to Melbourne. Arrived within 24 hours. Very quick service and reasonably priced

PACK & SEND
CustomerCare P.PACK & SEND

Hi Lauren, Thanks so much for taking the time to write to us about your Pack & Send experience. It’s so great to receive feedback like this from our happy customers. We look forward to helping you again soon.

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  • Verified

stoked bike got here very fast

published

bought a bike from usa pack and send to deliver it i had it at my house in 3 days i had never used this service before but will in future

PACK & SEND
CustomerCare P.PACK & SEND

Hi Joe, It's great to hear you're really happy with the service we've provided. We're so glad we were able to exceed your expectations and look forward to helping you again soon.

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  • Verified

Fast and competent service.

published

Cannot complain about the service I received. My parcel was collected on time and arrived very quickly (24 hrs after pick up travelling interstate) in perfect condition. The only reason for not giving 5 stars is the heavy restrictions for packaging required to be able to collect on insurance if that is a need.

PACK & SEND
CustomerCare P.PACK & SEND

Hi Simone, Thanks so much for taking the time to write to us about your Pack & Send experience. We really appreciate the great feedback you have given us and hope to see you again soon.

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Pato P.
Pato P.South East Queensland, QLD
  • Verified

It took 18 hours to deliver a package from Sydney to Brisbane. Amazing service!!!

published

The package was left outside the building for pickup and it was delivered to my Enterprise. 18 hours in total from Sydney to Brisbane.
I could the where the package through the website. Super recomendable service

PACK & SEND
CustomerCare P.PACK & SEND

Hi Pato, We really appreciate you taking the time to write to us about your Pack & Send experience. We're so glad we were able to exceed your expectations and look forward to helping you again soon.

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Katy D
Katy DSydney, NSW
  • Verified

Easy to book, item arrived super quick! Fair pricing.

published

Great service, we had to cancel a booking that was that day because the item wasn't ready and they processed a refund. We then booked again later in the week and it was super easy and package arrived super quick!

PACK & SEND
CustomerCare P.PACK & SEND

Hi Katy, We really appreciate you taking the time to write to us about your Pack & Send experience. We really appreciate the great feedback you have given us and value your recommendation.

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  • Verified

Very happy

published

Organised everything online on a Sunday and my package was delivered the following Monday, it was a very easy process. The package came from Canada and it was almost half the price the Canadian company’s wanted to charge.

PACK & SEND
CustomerCare P.PACK & SEND

Hi Barclay, Thanks so much for taking the time to write to us about your Pack & Send international import experience. We're so pleased you found our service cost effective and reliable and hope to see you again soon.

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Katherine Davies
Katherine Davies Illawarra, NSW
  • Verified

Wonderful Service. - Cannot Fault

published

Found using this service very easy. It was prompt and very reasonably priced. Would recommend and use again anytime. Cheers to a great service during this busy home delivery time.

PACK & SEND
CustomerCare P.PACK & SEND

Hi Katherine. Thank you so much for your 5 star review. Your review means a lot to us and we appreciate your support. We look forward to helping you again soon.

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  • Verified

Fast, cheap, reliable

published

I had an emergency package delivered from 4 hours away. Only cost $18 & it was here within 24hours. Door to door, no hastle. Their tracking system has some lag at the moment, but otherwise excellent service

PACK & SEND
CustomerCare P.PACK & SEND

Hi Bethany. Thanks so much for taking the time to write to us about your Pack & Send experience. We appreciate you advising your concerns surrounding the Online Tracking and we look forward to helping you again soon.

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  • Verified

Really efficient service

published

The package arrived from Melb to Syd overnight and was incredibly cost effective. Everything arrive as sent, with no damage. Service was easy and straightforward to use. Would highly recommend using this service.

PACK & SEND
CustomerCare P.PACK & SEND

Hi Maxine. Thank you so much for your 5 star review. It’s so great to receive feedback like this from our happy customers. We look forward to helping you again soon.

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Hossein M.
Hossein M.Metropolitan Adelaide, SA
  • Verified

Smooth and quick delivery

published

I booked on Sunday, paid online.
They picked up my 30KG luggage from Sydney on Monday.
Wednesday they delivered it.
They forgot to do signature on delivery so they refund that fee immediately.

PACK & SEND
CustomerCare P.PACK & SEND

Hi Hossein. Thanks so much for taking the time to write to us about your Pack & Send experience. Your review means a lot to us and we appreciate your support. We look forward to helping you again soon.

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  • Verified

Super convenient service, effective and professional.

published

They don't do pickup at the location I have stated, so dropping off at the closest post service branch was the option. Parcels arrived speedy quick despite of COVID-19. Really clear & precise tracking information were given at all times.

PACK & SEND
CustomerCare P.PACK & SEND

Hi Bee. Thanks so much for taking the time to write to us about your Pack & Send experience. It’s so great to receive feedback like this from our happy customers. We look forward to helping you again soon.

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