1 photo
PACK & SEND
4.5 from 5,386 reviews · View Statistics
See the Best Couriers in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by PACK & SEND

Pros

  • Caring customer service

  • Efficient, on-time delivery

  • Reasonably priced services

Reviews

4.9
212 reviews
Previous
Next
  • Verified

Reliable and Efficient Service

published

I've used Pack & Send a few times now and each time the whole process has been a breeze.

Great service, I will use them in the future for sure.

Very easy to compute a quote and organise with a sender.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Simon,
We are constantly hard at work doing everything we can to deliver high quality experiences to every one of our customers. We're so glad to hear you were happy with our service and sincerely thank you for your business.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

  • Verified

Faster than expected and much lower than other quoted prices

published

I organised the delivery of a bicycle from regional WA to regional NSW and it arrived in less than a week. Online process was easy and you can get a full quote instantly.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Mirabai,
We really appreciate you taking the time to write to us about your Pack & Send experience. We're so glad to hear you were happy with our service and sincerely thank you for your business.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Other Couriers

 
 

0.0
(1,234)
Andrew Geddes
Andrew GeddesNorthern Region, NSW
  • 2 reviews
  • Verified

Exceptional service, prompt delivery, no hassles

published

Picked up on time, accurate costs, cheap rates and tracking was perfect. Arrived in perfect condition and I would recommend pack n send to anyone. I will be using you again

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Maggie6622
Maggie6622Greater Melbourne (Inner), VIC
  • 5 reviews
  • 3 likes

Simply brilliant team at Darwin Pack and Send

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Couriers

Find out how PACK & SEND compares to other Couriers

Know better, choose better.

Compare all
James Stewart
James StewartGreater Melbourne (Inner), VIC
  • Verified

Fast and great service

published

Booked online, which was straightforward. Took the boxes to a centre and received great customer service. The shipment arrived well ahead of schedule. First time using the service, will definitely use again.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi James. It's great to hear you're really happy with the service we've provided. We're so glad to hear you were happy with our service and sincerely thank you for your business.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Catherine Richmond
Catherine RichmondFar North Queensland, QLD

Fantastic service

published

The service was fast and efficient, from the speedy pick up and helpful driver, through to delivery two days ahead of schedule. I would definitely use Pack & Send again. Thank you!

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Todd H.
Todd H.Mid North Coast, NSW
  • Verified

Interstate pickup with ZERO phone calls.

published

Absolutely amazing to work with. I organized the freight for an interstate pickup all via the web with a quicker than expected delivery. Extremely happy and definitely recommend this service.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Todd,
We really appreciate you taking the time to write to us about your Pack & Send experience. We're so glad to hear you were happy with our service and look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Keith
KeithFar North Queensland, QLD
  • Verified

Great Service

published

I organised the pick up for me to receive, did it online prepaid, I was surprised how quick I received the package, was so easy to organise, the tracking was very accurate.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Keith,
We're so pleased that everything went well throughout your delivery experience and we're very happy to have you as a loyal customer.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Other Couriers

 
 

0.0
(1,234)
Fabián P.
Fabián P.Greater Melbourne (Inner), VIC
  • 2 reviews

Excellent ONLINE service option

published

Cabin luggage sent from Melbourne to Regional Victoria.
I was a bit worried about some reviews but finally I paid the basic online service: $27 in place of doing by the local provider: $60 approx they told me on the phone.
In less than 24 hours the luggage was delivered in perfect conditions.
Thanks!

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Fabian,
It's great to receive such a fabulous review from another happy & satisfied customer. We're so glad to hear you were happy with our service and sincerely thank you for your business.

Couriers

Find out how PACK & SEND compares to other Couriers

Know better, choose better.

Compare all
Hamish MacLeod
Hamish MacLeodGreater Melbourne (Inner), VIC
  • Verified

Love this company!

published

Great team, super helpful. Excellent value for money. They packed everything up very well and delivered in a timely and cost effective manner, like the always do. Always my first call.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Hamish,
It's great to receive such a fabulous review from another happy & satisfied customer. We're so pleased that everything went well throughout your delivery experience and we're very happy to have you as a loyal customer.

Hamish MacLeod
Hamish MacLeod

Thank you.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Glen plus 2 dogs
Glen plus 2 dogsNortheast, VIC
  • 2 reviews

Quality Customer Service

published

Prompt customer service especiallywith Sydney COVID-19 restrictions. Easy to engage pickup, re-packaging and delivery. Prompt delivery with no breakages. Santi, you are a gem. I would use Pack & Send again.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Glen,
It's great to receive such a fabulous review from another happy & satisfied customer. We are over the moon to know that we were able to exceed your expectations and look forward to helping you again soon.

Other Couriers

 
 

0.0
(1,234)

Ver happy customer

published

The Mittagong Depot was very good at communicating, the freight arrived faster than anticipated and was in perfect condition when I unpacked it. Thank you very much for all of the assistance.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Laa,
We'll definitely pass your comments onto our team to let them know how pleased you were with their service. Thank you so much for your 5 star review and your positive comments.

Couriers

Find out how PACK & SEND compares to other Couriers

Know better, choose better.

Compare all
ErinL
ErinLMurrumbidgee Region, NSW
  • 2 reviews

Nothing is to hard

published

I called with an unusual request and the service and understanding we received nothing was an issue. From picking up the items to sorting through them and repackaging them!! Communication was amazing

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Erin,
We're so glad to hear you were happy with our service and sincerely thank you for your business.

Gail
GailGippsland, VIC

Great service

published

Package was picked up & delivered as promised - even earlier than hoped. Will definitely use again & recommend to others. Joe from Mittagong branch was very helpful and I am happily reunited with my mobile phone!

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Gail,
Thank you so much for your 5 star review and your positive comments. We're so glad to hear you were happy with our service and look forward to helping you again soon.

Adam W.
Adam W.Greater Melbourne (Inner), VIC

Professional

published

Very professional service, very easy to arrange, fragile package well packed and came home safely from interstate, no damage what so ever’
Great job team
All stuff very professional, from the start to the end,
Thank you for my delivery

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Adam,
It's great to receive such a fabulous review from another happy & satisfied customer. We are over the moon to know that we were able to exceed your expectations and look forward to helping you again soon.

Page 1 of 8

Questions & Answers

Aishwarya G.
Aishwarya G.asked

How much do you charge to send parcels to Nepal

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Thanks for your enquiry. We'll need to refer you to a Service Centre for this information. For full details on shipping with PACK & SEND, please locate and contact the service centre closest to where you are sending from. https://www.packsend.com.au/service-centres/

kaz
kazasked

Why does my tracking say shipment on hold ?

3 answers
PACK & SEND
CustomerCare P.PACK & SEND

Hi Kaz. Please provide your tracking number so we can assist with your enquiry. Thank you

kaz
kaz

WGGA035224OL it's being sent to me from my uncle

PACK & SEND
CustomerCare P.PACK & SEND

Thank you Kaz. This is a consignment booked through Pack & Send Wagga Wagga. Please contact them directly at waggawagga@packsend.com.au or by calling 02 6971 7299. They will be able to assist. Thank you.

norma.brea
norma.breaasked

Which one is the tracking number that I have to submit to follow the documents that I send to overseas.

2 answers
Derek smith
Derek smith

I received an email and linked to website to track.

PACK & SEND
CustomerCare P.PACK & SEND

Hi Norma, Sorry for the delayed response here. You can use the tracking number starting with AUW on https://www.packsend.com.au/couriers-freight/track-and-trace/. The other carrier tracking number can be tracked on the carrier website.

See all PACK & SEND questions

Get an answer from our members and PACK & SEND representatives

Details

Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.

Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.

Points of praise for Pack & Send:

  • An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers
  • Fast deliveries were made, with goods arriving either on time or earlier than the required date
  • Parcels were commonly reported to have arrived at their destination in good condition
  • A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future
  • The online self-service booking system proved itself to be an easy and straightforward process
  • Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post

2021 ProductReview Awards logo

If you need goods delivered safely and efficiently, Pack & Send is a reliable, trustworthy option. This has earned it the 2021 Award Winner for Best Courier Service, with top points awarded for goods being delivered on time and in good condition.

Visit official website

Other Couriers

Previous
Zoom2u

Zoom2u

4.8
(855)
Dogtainers

Dogtainers

4.7
(706)
Parcelpoint

Parcelpoint

4.4
(3,329)
Jetpets

Jetpets

4.4
(719)
Big Post

Big Post

4.3
(157)
Interparcel

Interparcel

4.1
(2,052)
Smart Send

Smart Send

4.0
(1,420)
Sendle

Sendle

3.9
(9,976)
comGateway

comGateway

4.1
(67)
Transdirect

Transdirect

3.5
(2,662)
Next
See all Couriers

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.