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PACK & SEND
4.5 from 6,145 reviews · View Statistics
See the Best Couriers in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by PACK & SEND

Pros

Caring customer service
Efficient, on-time delivery
Reasonably priced services

Reviews

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Phil
PhilSouth Australia
  • Verified

Shipping to Melbourne

published

Pack and Send is a great product, reliable with very reasonable rates. This time I dropped off packages at local Pack and Send depot. Items arrived in Melbourne sooner than I expected.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Hi Phil,
Thanks so much for taking the time to write to us about your Pack & Send experience.
Your review means a lot to us and we appreciate your support.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Betty Tong
Betty TongSydney Surrounds, NSW
  • Verified

Easy and quick service

published

picked up Dec 22, ETA was Dec29, parcel was actually delivered next day Dec23, very quick during this time of year. It would be nice if price can come down a bit.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Hi Betty,
We're so happy to know that everything went well throughout your delivery experience and look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

  • Verified

Good service

published

Easy to use website to get a quote and arrange for job. A slight issue with pickup which was quickly resovled. Package delivered within 2 days, which was great service.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Hi Nicole,
Thank you for taking the time to tell us about your experience with Pack & Send's Online Self Service.
We're so glad to hear you were happy with our service and sincerely thank you for your business.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Good stuff.

published

Good communication and pretty painless. A bit on the expensive side but the package got there in 2 days - dropped off on Tuesday, delivered on the Thursday. Nice and quick.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Hi Vince,
Thanks so much for taking the time to write to us about your Pack & Send experience.
We are so pleased you found the service quick and easy.
We look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!
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Brenda H.
Brenda H.Perth, WA

Timely Delivery

published

Very satisfied and relieved with the prompt and safe delivery of my parcel from Perth to Qld. I was able to track the parcel accurately and had friendly service at Pack & Send at Bibra Lakes .

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Hi Brenda,
It’s so great to receive feedback like this from our happy customers.
Our team will be so thrilled to hear how happy you were with their service.

Similar opinion? Write a review on ProductReview.com.au!
George S.
George S.South East Queensland, QLD
  • Verified

Great way to send.. however

published

Great service given on the phone and at the pack and send centres..
the problem is I paid for sign for delivery and insurance option but the item was simply left at the delivery location at the clients door unsigned and exposed to potential theft. Just not good enough

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Hi George,
Your opinion & feedback is valuable to us and helps us work towards improving all aspects of our business. We'll definitely pass your comments onto our team. We look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Taha Kazmi
Taha KazmiSydney, NSW
  • 2 reviews
  • Verified

Very quick and great value

published

I had the package picked up from Perth on a Friday and delivered to Sydney on Monday. Very quick turnaround. I did have to contact customer service though because the driver didn't pick up on the originally planned Wednesday.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Hi Taha,
We really appreciate you taking the time to write to us about your Pack & Send experience. We'll definitely pass your comments onto our team. We look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

FrankA
FrankASydney, NSW
  • 2 reviews
  • Verified

Fast delivery, Poor management

published

Package was picked up and deivered quickly. However, received email from local store after package had arrived interstate to say delivery had been cancelled because package contained batteries; this was incorrect. Caused much anxiety.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Fiona T.
Fiona T.Sydney, NSW
  • Verified

He literally scares me

published
Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Similar opinion? Write a review on ProductReview.com.au!
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Clare Smith
Clare SmithSydney
  • 3 reviews
  • 1 like

Very happy with service, faster than I was told.

published

Fast arrived before time, only thing tracking was off and it would have been good if notification via sms could have been up to date. As package was outside unattended.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Similar opinion? Write a review on ProductReview.com.au!
vinnie
vinnieWide Bay-Burnett, QLD
  • Verified

great service

published

package was picked up on time and tracking that worked properly. I done the self serve and it was very easy to do. I will definitely use pack and send again .

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Hi Vinnie,
We're so glad to hear you were happy with our service and sincerely thank you for your business. We look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Ric Halford
Ric HalfordGreater Melbourne (Metropolitan), VIC
  • Verified

Did the job well

published

Staff were helpful, and helped label my package properly without charge. Store conveniently located and open for long enough for me to get there without taking time out of my full time job.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Hi Ric,
Your review means a lot to us and we appreciate your support. We're so glad to hear you were happy with our service and look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Couriers

Find out how PACK & SEND compares to other Couriers

Know better, choose better.

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Charles Gabrieel
Charles GabrieelMetropolitan Adelaide, SA
  • Verified

Good service.

published

Self service option is great and well-priced. Delivery time was much quicker than I thought it would be. Easy drop-off options close to home. Friendly staff at drop-off location I used (Nailsworth, SA). Tracking was accurate and very informative.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Hi Charles,
It’s so great to receive feedback like this from our happy customers. We're so glad to hear you were happy with our service and look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Michael
MichaelDarling Downs, QLD
  • Verified

Overall, a good experience

published

The initial contact with the staff was not too helpful, but on my 2nd call to them, it was a much better experience. The parcel was delivered within the time frame given. Overall, a good experience.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Hi Michael,
Thanks so much for taking the time to review your experience with Pack & Send. We'll definitely pass your comments onto our team. We really appreciate the feedback. We look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!
Adele
AdeleSouth East Queensland, QLD
  • 3 reviews
  • Verified

Great service

published

Parcel left Redland Bay at midday and was delivered early the following morning into Sydney. The only problem was a system problem ie could not change Hurstville Grove to Hurstville

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Hi Adele,
Thanks so much for taking the time to review your experience with Pack & Send. We're so glad to hear you were happy with our service and look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Page 1 of 2

Questions & Answers

LizBet
LizBetasked

Can you please confirm that the additional cost for a signature on delivery will ensure that a signature is obtained and parcels will not simply be left on doorsteps etc?

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Unhappy Customer
Unhappy Customerasked

Can you guarantee that a parcel will be delivered in the next 1-2 days from pick up?

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Navjot
Navjotasked

Why it is showing that (UPS initiated contact with the sender to obtain clearance information. Once received, UPS will submit for clearance.)

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

UPS is a partner of PACK & SEND and are used for international shipments. They contact the sender's or receiver for information to assist with the clearance process. Do you have a specific tracking number for a booking?

See all PACK & SEND questions

Get an answer from our members and PACK & SEND representatives

Details

Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.

Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.

Points of praise for Pack & Send

  • An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers.
  • Fast deliveries were made, with goods arriving either on time or earlier than the required date.
  • Parcels were commonly reported to have arrived at their destination in good condition.
  • A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future.
  • The online self-service booking system proved itself to be an easy and straightforward process.
  • Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post.

ProductReview_2022 Awards_logo

If you need goods delivered safely and efficiently, Pack & Send is a reliable option. This courier is clearly a trustworthy option - and has three ProductReview awards for Best Courier to show for it, earned in 2019, 2021 and 2022. Top points were awarded for goods being delivered on time and in good condition.

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