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Pros
- Verified
Online quoting and pricing good but customer service in drop off center poor!
Quick and easy to quote and purchase online, but service i received in the drop off center was poor. My box had a slight bow in the cardboard (2cm) which I was charged an additional $20 for but this bow was simply from lying on its side in my car, which would have been easily fixed if I was allowed to use some of their tape.
Review collected in partnership with PACK & SEND
- 2 reviews
- Verified
Not advised of additional fees for processing customs at receivers end.
When parcel arrived in Latvia , receiver was told a fee was required to process through customs and pay Value Added Tax. If same items were processed through normal post (as previously sent) there would not have been any VAT nor processing fees. Only went this way as Aust Post is only doing economy email at present due to Covid19 restrictions, 2 to 3 months delivery without reducing the charge.
To give credit though the parcel arrived before expected time.
Also unable to bundle certain items as every item had to be individually inspected. This made it awkward as I was sending gifts for several families to a cousin to distribute. Once again via Aust Post only needed a declaration.
Hi Sam, Sorry to hear of this situation regarding duties and taxes in Latvia. Duties and taxes may be payable on international shipments, depending on the nature and value of the goods and the reason ...
Read morefor shipping. Such charges are imposed by the customs department in the destination country and are totally out of our control. The possibility of duties and taxes is outlined in our Terms & Conditions, to which the sender is asked to agree with prior to completing the Online Self Service booking. We hope this information helps you. https://www.packsend.com.au/terms-and-conditions/Review collected in partnership with PACK & SEND
- Verified
Some problems but would use again
Cost was excellent. Tracking good although text alerts would have been helpful. Speed of delivery was amazing! (Monday afternoon to Friday morning Perth to Sydney - beat that, Australia Post!) Disappointing that packing requirements and restricted items (a printer) weren't advised until during the self serve booking process so we had to review and repack everything. The options for pick up times (basically the whole day) were a bit unsatisfactory. On delivery the recipient wasn't home so goods were returned to depot for pick up where they promp...
Read moretly disappeared. They were eventually located and delivered the following day but hours were wasted by recipient when it should have been a simple exercise to go to the depot, as arranged, and pick them up. Despite these issues I would use Pack & Send again and I would recommend to others.Hi Jackie. Thank you for taking the time to provide your feedback. We are constantly hard at work doing everything we can to deliver high quality experiences to every one of our customers. Our Online ...
Read moreSelf Service does have some restrictions for goods travelling with a list of these goods readily available on our website. We are sorry you also had a negative experience with the delivery and the then investigation to locate however, we are extremely happy that all worked out in the end. Thank you once again for giving us a pat on the back. We value your patronage and friendship.Thank you. To clarify, there was no fault in the initial delivery attempt but the recipient wasn’t at home and a signature was required. I fully understand that a list of prohibited items would be on ...
Read morethe website but I didn’t expect anything I was sending would be an issue and having entered the description as “printer” I would expect an alert at that stage. I also didn’t expect specific packing requirements. Both these issues arose only on reading the requirements towards the end of the booking process. Our main issue was with the service after the initial non-delivery if the goods. Overall though I was very impressed with cost and speed.Review collected in partnership with PACK & SEND
- 3 reviews
- Verified
Fast delivery, online process restrictions could be clearer
I was really happy with the time it took to send a package to Florida. The online booking process could be clearer, especially in terms of restrictions for some items.
Hi Phil, Thanks so much for taking the time to write to us about your Pack & Send experience. We will definitely pass this information through to the team involved and use your feedback as an opportunity to improve.
Review collected in partnership with PACK & SEND
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Questions & Answers
Can you please confirm that the additional cost for a signature on delivery will ensure that a signature is obtained and parcels will not simply be left on doorsteps etc?
Thanks for the contact Liz. This option is provided on the basis the carrier & delivering driver, recognises this request and obtains the signature. If for some reason it is not obtained, we will be h...
Read moreappy to investigate and refund the additional cost.
Can you guarantee that a parcel will be delivered in the next 1-2 days from pick up?
Hi, In the current situation with so many people affected by COVID, it would be inappropriate to provide any 'guarantees' regarding transit times. Our PACK & SEND service centres can provide you with ...
Read morea variety of service options to choose from. Just visit our website to find your closest store - https://www.packsend.com.au/service-centres/.
Why it is showing that (UPS initiated contact with the sender to obtain clearance information. Once received, UPS will submit for clearance.)
UPS is a partner of PACK & SEND and are used for international shipments. They contact the sender's or receiver for information to assist with the clearance process. Do you have a specific tracking number for a booking?
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Details
Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.
Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.
Points of praise for Pack & Send
- An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers.
- Fast deliveries were made, with goods arriving either on time or earlier than the required date.
- Parcels were commonly reported to have arrived at their destination in good condition.
- A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future.
- The online self-service booking system proved itself to be an easy and straightforward process.
- Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post.
If you need goods delivered safely and efficiently, Pack & Send is a reliable option. This courier is clearly a trustworthy option - and has three ProductReview awards for Best Courier to show for it, earned in 2019, 2021 and 2022. Top points were awarded for goods being delivered on time and in good condition.
Extra Information
PACK & SEND is a ProductReview.com.au Awards Winner for 2022, 2021 and 2019
Great service the fastest yet in years of online shopping
Excellent communication for dispatch and delivery. Very timely. Thank you.
Great service!
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Hi A Pro, Thanks for your feedback on your recent experience. Settling of contents can occur during the shipping process and this increases the dimensions, which in turn influences the cost of freight...
Read more. Can you please message us with your tracking number so we can advise the store concerned regarding your comments about the use of packing tape. We do apologise for this service lapse.