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PACK & SEND
4.5 from 5,860 reviews · View Statistics
See the Best Couriers in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by PACK & SEND

Pros

Caring customer service
Efficient, on-time delivery
Reasonably priced services

Reviews

5.0
1,019 reviews
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Janie
JanieSydney, NSW
  • 2 reviews

Faultless service .

published

Very efficient service indeed.
My package collected from Moss Vale , made safe and sealed at the Mittagong office , contacted me, yand I paid by credit card , and I received it a day later Tracking provided.
Staff were extremely helpful and polite .
Couldn’t fault this service . Thankyou .
J H

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Janie,
Thanks for taking the time to write about your PACK AND SEND experience.
We are so pleased that everything went well throughout your delivery experience.

Similar opinion? Write a review on ProductReview.com.au!
Ella.n
Ella.n
  • 4 reviews
  • 3 likes
  • Verified

AMAZING. Will never use Aus post again

published

I sent a very large and heavy suitcase (almost 30kgs) up to the Gold Coast from melb for a bargain price ($80) and it arrived 2 days later!! So impressed considering my packages with Aus post have taken up to 5 weeks to send locally. Customer Service in store was great. Will continue to use Pack n Send :)

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Ella,
We love to hear that customers are happy with our service.
Your review means a lot to us and we appreciate your support.
We look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Jan  W.
Jan W.Greater Melbourne (Outer), VIC
  • 2 reviews
  • Verified

Great Service - Pack and Send LILYDALE

published

I had to get a small parcel to country Victoria rather urgently. A friend recommended Pack and Send. I found the Lilydale branch. They were very prompt with the quote, very helpful with their advice and the parcel arrived in just over 24 hrs (a day earlier than predicted). Thank you Bryden and Shane. Great Service - Much appreciated

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Such a great experience!

published

I used pack and send bibra lake and they were incredible! I had to send over medication that needed to be kept cold and the team was so great in being able to assist me. The parcel arrived before it said it would and they were happy to assist me along the whole way.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
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Stephen T
Stephen TSydney, NSW
  • 2 reviews
  • 2 likes
  • Verified

Fast and reliable

published

Told me sydney to Brisbane 2 days arrived in 1 day wow awesome service.
The tracking system is easy to use and very accurate I could not be any happier and so was the buyer .

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Stephen,
Thank you for your kind words and for giving us a high five for all that we do. It is truly nice to know that our efforts are paying off.
We're so glad to hear you were happy with our service and look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Pete
PeteSouth East Queensland, QLD

A very good humanly service

published

Finally a service not just good but still has that bit more human touch on it. I would happily offer the service in my local community for overseas postal services. Thank you.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!
Lyn
LynIllawarra, NSW
  • 2 reviews

Thanks for great service

published

The staff at the Mittagong office were friendly and efficient and I felt that the parcel would be in good hands. I was travelling to the delivery address myself and the parcel arrived the day after I did, which I thought was really fast.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Lyn,
It's great to receive such a fabulous review from another happy & satisfied customer.
Our team will be so thrilled to hear how happy you were with their service.

Similar opinion? Write a review on ProductReview.com.au!

A lot quicker getting my mobile phone back than what I had budgeted for time-wise

published

My mobile was in working order. Hadn’t missed a beat and very thankful for such a quick receipt of my mobile which I left at the airport and was quite worried about it.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Scott, We're so please to receive your review and her how our service centre was able to assist you in retrieving your phone. Thanks for taking the time to post your 5 star review and positive feedback.

Similar opinion? Write a review on ProductReview.com.au!
Steve G
Steve Gwestern district
  • 12 reviews
  • 8 likes

Great attention to detail and service

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Steve,
Thanks so much for taking the time to review your experience with Pack & Send North Ryde.
We'll definitely pass your comments onto our team to let them know how pleased you were with their service.

Similar opinion? Write a review on ProductReview.com.au!
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Janet Dunn
Janet DunnDarling Downs, QLD
  • Verified

First time user

published

My carton was collected from my home at the agreed time and arrived at it's destination before the expected delivery date.
The carton was in good condition when received.
I would use this service again.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Janet,
It’s so great to receive feedback like this from our customers.
We're so glad to hear you were happy with our service and look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Happy Customer
Happy CustomerCentral Highlands and Goldfields, VIC

So easy and friendly!

published

Iv sent bigger stuff through the post before and had to spend time boxing it up, wrapping it, writing out a couple labels, then lining up longer to finally the stuff which can be rather costly.
Pack and Send though, I walked in, gave em the address of where it had to go, and the item and left! If I wasn’t chatting to the friendly fella, I could have been in and out in a flash and found it much cheaper than the post.
Great biz for sending stuff.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi,
What a glowing review!
We're so pleased that everything went well throughout your delivery experience and we're very happy to have you as a loyal customer.

Similar opinion? Write a review on ProductReview.com.au!
Happy Sender
Happy SenderPerth, WA
  • Verified

Quicker and Easier than Expected

published

Sent a reasonable sized box from WA to regional NSW (approx 18kg).
I got an online cost estimate, it was decidedly cheeper than the "usual service" on offer so thought it would be worth a try.
Arrived before estimated delivery date, fully trackable and emailed notice of arrival.
Checked with receiver they were happy with the condition of the box as well as the delivery process.
Will use again without question.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi,
Thanks so much for taking the time to write to us about your Pack & Send experience.
It’s so great to receive feedback like this from our happy senders who found our services cost effective and timely.
We look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Couriers

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  • Verified

Speedy, simple, service!

published

Christmas package dropped at the centre, sent the next day, quoted to arrive on christmas eve, but the package arrived a day earlier. Couldn't be happier! Pack and send saved christmas.
Will definitely use again.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Brisdoc
BrisdocSouth East Queensland, QLD
  • 3 reviews
  • 2 likes
  • Verified

Fastest, most cost efficient way to move your stuff.

published

We shifted a large 15 kg box of Christmas presents from suburban Sydney, where it was picked up at the door on a Monday morning, and delivered to the door in suburban Brisbane on Tuesday at noon. That was in the middle of a pre-Christmas rush. Astounding.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi,
It’s so great to receive feedback like this from our happy customers.
We are over the moon to know that we were able to exceed your expectations and look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

MH
MH
  • 4 reviews
  • 2 likes
  • Verified

I can always rely on Pack and Send!

published

The package was picked up on time and delivered on time. The tracking system worked well with regular updates. I have used pack and send before and every time they have been reliable.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi,
Thanks so much for taking the time to write to us about your Pack & Send experience.
It’s so great to receive feedback like this from our happy customers.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Page 1 of 10

Questions & Answers

Unhappy Customer
Unhappy Customerasked

Can you guarantee that a parcel will be delivered in the next 1-2 days from pick up?

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Hi, In the current situation with so many people affected by COVID, it would be inappropriate to provide any 'guarantees' regarding transit times. Our PACK & SEND service centres can provide you with a variety of service options to choose from. Just visit our website to find your closest store - https://www.packsend.com.au/service-centres/.

Navjot
Navjotasked

Why it is showing that (UPS initiated contact with the sender to obtain clearance information. Once received, UPS will submit for clearance.)

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

UPS is a partner of PACK & SEND and are used for international shipments. They contact the sender's or receiver for information to assist with the clearance process. Do you have a specific tracking number for a booking?

Salumalo A.
Salumalo A.asked

Hi does anyone know what partner courier Pack and Send use for Fiji, parcel has been in customs for 7 days now and hasn’t updated in 5 days.

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Hi Salumalo, Please advise your tracking number so we can take a look for you.

See all PACK & SEND questions

Get an answer from our members and PACK & SEND representatives

Details

Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.

Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.

Points of praise for Pack & Send:

  • An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers
  • Fast deliveries were made, with goods arriving either on time or earlier than the required date
  • Parcels were commonly reported to have arrived at their destination in good condition
  • A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future
  • The online self-service booking system proved itself to be an easy and straightforward process
  • Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post

2021 ProductReview Awards logo

If you need goods delivered safely and efficiently, Pack & Send is a reliable, trustworthy option. This has earned it the 2021 Award Winner for Best Courier Service, with top points awarded for goods being delivered on time and in good condition.

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