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Pros
- 3 reviews
Fantastic, delighted with the service
Was pleasantly surprised how thoroughly our pieces were wrapped and protected for transport, and how fast they arrived. Can't recommend highly enough the team at pack n send. The follow-up calls were appreciated.
- Verified
Terrific service - no issues at all and cheap
Pack & Send was absolutely amazing! Very cheap considering the amount of hardware to come back to our business - and the delivery time was amazing. I've used other courier companies in the past which stated they had "good service" - but Pack & Send actually lived up to that statement. I will DEFINITELY be using Pack & Send in the future. If I could give a 10 star rating I definitely would. Thank so much for the amazing service you provide
Thank you so much for taking a few moments to let us know how we did Jordan. We are over the moon to know that we were able to exceed your expectations and look forward to helping you again soon.
Review collected in partnership with PACK & SEND
- Verified
Easy, Fast and good value
I used Pack & Send for a one off delivery. The website was easy to use and inspired confidence that all the required information was collected. The package was picked up sooner than expected and delivered quicker than expected. I shopped around and the price was the best I could find. Very happy with my experience and happy to recommend.
Thanks so much for taking the time to write to us about your Pack & Send experience Ben. Thank you so much for taking the time to leave such a positive review. We really appreciate your business and look forward to helping you again in the future.
Review collected in partnership with PACK & SEND
- 2 reviews
- 1 like
Great Service! Perfect Packing! Earlier than Expected Delivery!
Excellent communication from Toni throughout. Toni was lovely and helpful from the initial estimated quote to confirmation of price when the items were brought in by the seller to the discussion on suitable wrapping to ensure safe delivery. The parcel arrived today on the North Coast of NSW, earlier than expected. Items were beautifully packed to ensure no damage . We are delighted with the service from Pack and Send Bibra Lake WA.
Thanks so much for taking the time to review your experience with us Ria. It was a pleasure to assist with your requirements to ensure safe travel of your items. We are so thrilled to hear how happy y...
Read moreou were with our service and hope to see you again soon.Find out how PACK & SEND compares to other Couriers
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Excellent customer support
Amazing service, package arrived before scheduled date. International requirements all sorted out by pack and send. Extremely helpful and efficient when package was received. Only suggestion is a door to door drop for international deliveries would be a bonus
Thank you for your kind words and for giving us a high five for all that we do Mich. It's all part of our "No Limits" service and it is truly nice to know that our efforts are paying off. Your opinion...
Read more & feedback is valuable to us and helps us work towards improving all aspects of our business.Pack and Send Norwood, SA
Friendly & efficient service from Leonie and her team at Pack and Send, Norwood. Received tracking information which showed me exactly where the package was at all times. Our package arrived much quicker than expected. Will definitely use again!
Thank you so much for your 5 star review and your positive comments Samantha. We're so happy to know that everything went well throughout your experience with us and look forward to helping you again soon.
Thanks - you’ve been terrific
Flawless service. Almost immediate response to request for a quote, considerate and helpful and unbelievably quick delivery. Couldn’t have made it easier. Thank you. Picked up when you said you would. Let me know when package was delivered l
Thank you so much for your 5 star review and your positive comments Steph. We are over the moon to know that we were able to exceed your expectations and look forward to helping you again soon.
- 2 reviews
- 1 like
- Verified
Amazing service
Very helpful service, went the extra mile. Parcel was packaged very well and delivered quickly. The whole experience from the beginning to the end was very easy. Highly recommend and will be using again.
We really appreciate you taking the time to write to us about your Pack & Send experience Maria. We are over the moon to know that we were able to exceed your expectations and look forward to helping you again soon.
Painting delivery
Professional packing with a very competitive price and fast delivery. Exceeded expectations. Friendly, courteous service both prior to sending and ensuring delivery was made. I recommend this service very highly.
Thank you for taking the time to tell us about your experience David. We're so glad to hear you were happy with our service and look forward to helping you again soon.
Find out how PACK & SEND compares to other Couriers
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Fast easy and all organised for me
I had to get an item to America for repair and returned, it was so easy and saved me around $400 compared to the suppliers freight cost. Very happy to recommend
Hi Lisa,
Thanks so much for taking the time to write to us about your Pack & Send experience.
We are over the moon to know that we were able to exceed your expectations and that you have found our ser...
- Verified
Perfect delivery service
Online delivery ordering is very friendly and convenient. The items was picked up on time. Very fast delivery in a good condition. The delivery person is very nice and responsible.
Hi Cindy,
Thank you so much for your 5 star review and your positive comments.
We really appreciate the great feedback you have given us and value your recommendation.
It's so great to receive feedbac...
Review collected in partnership with PACK & SEND
Good work
My fragile item was picked up, packed well, and arrived a day earlier than expected. Good communication throughout the process. Well done Pack & Send. Would use again for fragile items.
Hi,
Thanks so much for taking the time to review your experience with Pack & Send Lonsdale.
It’s so great to receive feedback like this from our happy customers.
Our team will be so thrilled to hear how happy you were with their service.
Find out how PACK & SEND compares to other Couriers
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Michael the Magician
Michael at Pack & Send Eltham arranged for a parcel to be delivered from my cousin in Houston Texas. It was picked up at 11:00 am her time on Friday (4:00 am Saturday morning in Melbourne) and arrived at 3:30 pm on Monday after travelling 15,000 kms ! What manner of witchcraft is this? How is it even possible? Thanks Michael- excellent service. Definitely recommend to anyone.
Hi Paul,
Thank you for taking the time to review your experience with PACK AND SEND Eltham.
It's great to receive feedback from our happy customers.
Our team will be so glad to hear you are happy with their service.
- 2 reviews
- 1 like
- Verified
Very happy with service and price
I wasn't sure if I could send the parcel by self service so rang the customer service team, they were very polite and helpful. Very speedy delivery from Qld to Vic and they were the cheapest quote. Very impressed and will definitely use them again.
Hi Ann,
Thank you so much for your 5 star review and your positive comments.
Your review means a lot to us and we appreciate your support.
We're so glad to hear you were happy with our service and look forward to helping you again soon.
Review collected in partnership with PACK & SEND
- 8 reviews
- 4 likes
Quick and efficient
I have posted at least one -- possibly even two -- strongly negative reviews of Pack and Send. It seems only fair to write a positive one to reflect a different experience. Ordering was, as usual, simple via the DIY option online. Fantastic. The package was picked up in Melbourne within the specified time and was flagged for delivery in Sydney about 5 days later (on a Tuesday). On the Friday I checked tracking and found it was on board for delivery that day! This was incredibly quick. The only negative comment would be that when I rang to ask i...
Read moref it was afternoon or morning I was told that could not be done. Well, this is just not true as I have done it before with other couriers and I have done it with P&S. Being flagged for Tuesday delivery, I had things that needed doing on the Friday, so I made a dash for it and was lucky that it arrived about 10 minutes after I returned! Apart from that, I found them cheap and quick, and the item arrived in great condition.Hi,
Thanks so much for taking the time to write to us about your Pack & Send experience.
We really appreciate the great feedback you have given us and value your recommendation.
We're so glad to hear ...
Questions & Answers
What's the shipping charge I want to send cycle (bike) weight 9 kg to India ( assam) pin code 781005
Good Morning. Thanks for the enquiry and for this we have a couple of options. You can visit our website for an Online Service or for the option to ship with a local Service Centre. They provide a per...
Read moresonalised service that will ensure they take care of everything for you. Please visit the locations page found on the following link for information on this option. Thank you. https://www.packsend.com.au/Can you please confirm that the additional cost for a signature on delivery will ensure that a signature is obtained and parcels will not simply be left on doorsteps etc?
Thanks for the contact Liz. This option is provided on the basis the carrier & delivering driver, recognises this request and obtains the signature. If for some reason it is not obtained, we will be h...
Read moreappy to investigate and refund the additional cost.Can you guarantee that a parcel will be delivered in the next 1-2 days from pick up?
Hi, In the current situation with so many people affected by COVID, it would be inappropriate to provide any 'guarantees' regarding transit times. Our PACK & SEND service centres can provide you with ...
Read morea variety of service options to choose from. Just visit our website to find your closest store - https://www.packsend.com.au/service-centres/.Get an answer from our members and PACK & SEND representatives
Details
Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.
Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.
Points of praise for Pack & Send
- An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers.
- Fast deliveries were made, with goods arriving either on time or earlier than the required date.
- Parcels were commonly reported to have arrived at their destination in good condition.
- A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future.
- The online self-service booking system proved itself to be an easy and straightforward process.
- Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post.
If you need goods delivered safely and efficiently, Pack & Send is a reliable option. This courier is clearly a trustworthy option - and has three ProductReview awards for Best Courier to show for it, earned in 2019, 2021 and 2022. Top points were awarded for goods being delivered on time and in good condition.
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Thank you for your kind words and for giving us a high five for all that we do Karen. It's all part of our "No Limits" service and it is truly nice to know that our efforts are paying off.