PACK & SEND

While the parcel was picked up on time, the delivery was not as expected. I paid for next day service and this did not eventuate. The online tracking system gave very little information. I called the contact number and spoke to someone who said they would follow up and advise me when to expect the delivery. Disappointingly this did not happen. The parcel arrived three days later.

They were supposed to have picked up my parcel on Monday morning, after calling three times they picked it up on Fridy

Pack & Send subcontract the courier service to other company in Perth - Couriers Please. Supposed to be a day service and it took 4 days to deliver the package. Called Pack & Send to find out but no one return our call. Had to email and found out it was with Couriers Please. We had to contact Couriers Please directly to solve the issue. Terrible service and experience. Would not recommend. Don't go for this courier if it is an urgent job.

Rather accept the nearly $500 to ship a guitar they added another $40 to it.
More f----ing hoopos when they kept contacting me for more, more, more, ridiculous information.
Way to expensive and inconvenient. Hope to never have to use them again. Terrible and inconvenient.
Not customer oriented in the least!

Booked a collection a week in advance, never picked package up, rang them said it would be picked up next day, this went on for 4 days. They weren't interested in the delay it caused me. Get what you pay for I guess.

Pack and Send's tracking is useless. In spite of a statement on their website of how 'advanced' it is, it doesn't work. [See screenshots]

Pack & Send confirmed my tracking number was 'valid' but couldn't explain why it wouldn't work in their on-line tracking system. Nor could they advise where my package was. However they would "look into it and get back to me". That never happened.

The follow up is even worse. One week after reporting the issue and promised an overnight response, still no action. I waste more time as their support person again promises action, begs me to give them more time before I post this review.

I paid P&S $ 200 for this valuable consignment, I deserve better than empty promises.

Package not picked up, had to rebook the delivery twice. Receptionist continually said basically it was my fault for choosing the DIY option.
I would never us this service again.

No there are so many repeated failed collections, some of the customer service staff have a bad attitude, they tell me to upgrade my delivery to express, it can’t be done as my customer hasn’t paid for express

I paid fthe extra price for the 0-1 days express pickup / delivery as advertised on their website. My package wasn't collected until late in the afternoon and not delivered until 5 days later. When I called customer service about this I was informed they don't offer this service and I need to allow for delays. No apologies for the incorrect information on their booking site or offer of refund for thr extra cost of express delivery. There was definitely no mention of delays etc prior to booking. Will not recommend or use them again.

Stay clear. I will never use Pack and Send again. I sent something Express which took a week to arrive. On the website Express says 1-2 days and "Our priority delivery service for more time dependent deliveries available Australia-wide". I've just been told that there is a small red triangle that I should have clicked on next to the advertised delivery time which would have told me there are delays. I didn't click on the small triangle - and now I have to refund the whole purchase (because it was time sensitive). Call centre has no sympathy because 'it's on the website'. A complaint email hasn't even been answered.

I used Pack and Send to send a package from Perth to Sydney. I used their online booking system and dropped the package off at their Joondalup WA depot on the 11th of March. The package was picked up and entered into the tracking system on the 15th of March. The next entry into the tracking system was 22nd of March at their Sydney Depot. Since then the package has been sitting there waiting to be delivered. It has now been 9 days and still no delivery. I have called customer service 5 times, each time they promised to call back with an update. ...

Didn’t pick up and specified day, and took another 3 days to pick up after having to call twice to arrange the re pick up. Not what you expect for a premium postage provider.

Good points - Arranging pick up and shipment was very easy and straight forward. Picked up when said it was going to be picked up.

Bad points - 46 days delivery from Brisbane to Perth, could have carried it there quicker! Lack of information as to where the shipment was up to, it was just in transit at a site.

It took over a week and four phone calls before my package was collected. Each time i rang they said they would book it in again for pick up but it never happen. Very disappointing.

It took two weeks and 8 requests for the consignment to be collected with very poor response time from Pack n Send. Once the parcels were eventually delivered only 2 of the 3 made it. I would suggest going with a different provider.