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PACK & SEND
4.5 from 6,366 reviews · View Statistics
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Listing monitored by PACK & SEND

Pros

Caring customer service
Efficient, on-time delivery
Reasonably priced services

Reviews

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Peter
PeterCanberra 2600, ACT
  • Verified

Very disappointing

published

While the parcel was picked up on time, the delivery was not as expected. I paid for next day service and this did not eventuate. The online tracking system gave very little information. I called the contact number and spoke to someone who said they would follow up and advise me when to expect the delivery. Disappointingly this did not happen. The parcel arrived three days later.

  • Incentivised Review No
  • Sender or ReceiverSender
  • Delivery TimeUnacceptably Late
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Review collected in partnership with PACK & SEND

Andrew Sneddon
Andrew SneddonSydney, NSW
  • Verified

took 5 days to pick up my parcel

published

They were supposed to have picked up my parcel on Monday morning, after calling three times they picked it up on Fridy

  • Incentivised Review No
  • Sender or ReceiverSender
  • Delivery TimeUnacceptably Late
  • Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Andrew Sneddon
Andrew Sneddon

Thanks for your feedback

PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Happy to provide any information you need Andrew. Take care.

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Review collected in partnership with PACK & SEND

Bad service

published

Pack & Send subcontract the courier service to other company in Perth - Couriers Please. Supposed to be a day service and it took 4 days to deliver the package. Called Pack & Send to find out but no one return our call. Had to email and found out it was with Couriers Please. We had to contact Couriers Please directly to solve the issue. Terrible service and experience. Would not recommend. Don't go for this courier if it is an urgent job.

  • Incentivised Review No
  • Sender or ReceiverSender
  • Delivery TimeUnacceptably Late
  • Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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gab
gabHobart, TAS
  • 2 reviews
  • Verified

Horrible and way to expensive!

published

Rather accept the nearly $500 to ship a guitar they added another $40 to it.
More f----ing hoopos when they kept contacting me for more, more, more, ridiculous information.
Way to expensive and inconvenient. Hope to never have to use them again. Terrible and inconvenient.
Not customer oriented in the least!

  • Incentivised Review No
  • Sender or ReceiverSender
  • Delivery TimeUnacceptably Late
  • Shipping TypeInternational
  • Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
gab
gab
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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  • Verified

Terrible service

published

Booked a collection a week in advance, never picked package up, rang them said it would be picked up next day, this went on for 4 days. They weren't interested in the delay it caused me. Get what you pay for I guess.

  • Incentivised Review No
  • Sender or ReceiverSender
  • Delivery TimeUnacceptably Late
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Troy B.
Troy B.

It was a shame because you were quite easy to use and a good price

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Review collected in partnership with PACK & SEND

Clive47
Clive47Perth, WA
  • 8 reviews
  • 12 likes
  • Verified

Premium price for sub-standard service :-(

published

Pack and Send's tracking is useless. In spite of a statement on their website of how 'advanced' it is, it doesn't work. [See screenshots]

Pack & Send confirmed my tracking number was 'valid' but couldn't explain why it wouldn't work in their on-line tracking system. Nor could they advise where my package was. However they would "look into it and get back to me". That never happened.

The follow up is even worse. One week after reporting the issue and promised an overnight response, still no action. I waste more time as their support person again promises action, begs me to give them more time before I post this review.

I paid P&S $ 200 for this valuable consignment, I deserve better than empty promises.

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  • Incentivised Review No
  • Sender or ReceiverReceiver
  • Delivery TimeUnacceptably Late
  • Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Not impressed
Not impressedSydney Surrounds, NSW
  • 3 reviews

Will never use this service again

published

Package not picked up, had to rebook the delivery twice. Receptionist continually said basically it was my fault for choosing the DIY option.
I would never us this service again.

  • Incentivised Review No
  • Sender or ReceiverSender
  • Delivery TimeUnacceptably Late
  • Shipping TypeDomestic
PACK & SEND
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  • Verified

Repeated failed collection/ customer service staff with bad attitudes

published

No there are so many repeated failed collections, some of the customer service staff have a bad attitude, they tell me to upgrade my delivery to express, it can’t be done as my customer hasn’t paid for express

  • Incentivised Review No
  • Sender or ReceiverSender
  • Delivery TimeUnacceptably Late
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Review collected in partnership with PACK & SEND

Jo D.
Jo D.South East Queensland, QLD
  • 2 reviews
  • Verified

Misleading advertising

published

I paid fthe extra price for the 0-1 days express pickup / delivery as advertised on their website. My package wasn't collected until late in the afternoon and not delivered until 5 days later. When I called customer service about this I was informed they don't offer this service and I need to allow for delays. No apologies for the incorrect information on their booking site or offer of refund for thr extra cost of express delivery. There was definitely no mention of delays etc prior to booking. Will not recommend or use them again.

  • Incentivised Review No
  • Sender or ReceiverSender
  • Delivery TimeUnacceptably Late
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionYes
PACK & SEND
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Stay Clear. I'm never using Pack and Send Again

published

Stay clear. I will never use Pack and Send again. I sent something Express which took a week to arrive. On the website Express says 1-2 days and "Our priority delivery service for more time dependent deliveries available Australia-wide". I've just been told that there is a small red triangle that I should have clicked on next to the advertised delivery time which would have told me there are delays. I didn't click on the small triangle - and now I have to refund the whole purchase (because it was time sensitive). Call centre has no sympathy because 'it's on the website'. A complaint email hasn't even been answered.

  • Incentivised Review No
  • Sender or ReceiverSender
  • Delivery TimeUnacceptably Late
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Doug W.
Doug W.Perth, WA

one of the worst companies I've ever had the misfortune to deal with.

published
  • Incentivised Review No
  • Sender or ReceiverSender
  • Delivery TimeUnacceptably Late
  • Shipping TypeDomestic
Doug W.
Doug W.

Strange how Pack and Send can respond to a clients positive review but any views in a less favorable light are conveniently ignored.. A dreadfully incompetent business that should be avoided at all costs.

Doug W.
Doug W.

blocking and removing comments on your Facebook page... always best to delete and hide negative feedback rather than address your complaints... What a disgusting operation you are...

Doug W.
Doug W.

your Instagram page down as well.... dear oh dear... if you spent the time addressing customer complaints instead of deleting negative online reviews.. Maybe you'd receive the feedback you obviously crave..

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  • Verified

Missed Pick up, took 2 phone calls to fix and a angry customer

published

Didn’t pick up and specified day, and took another 3 days to pick up after having to call twice to arrange the re pick up. Not what you expect for a premium postage provider.

  • Incentivised Review No
  • Sender or ReceiverSender
  • Delivery TimeUnacceptably Late
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Robert H.
Robert H.South East Queensland, QLD
  • Verified

Slow and poor communication

published

Good points - Arranging pick up and shipment was very easy and straight forward. Picked up when said it was going to be picked up.

Bad points - 46 days delivery from Brisbane to Perth, could have carried it there quicker! Lack of information as to where the shipment was up to, it was just in transit at a site.

  • Incentivised Review No
  • Sender or ReceiverSender
  • Delivery TimeUnacceptably Late
  • Shipping TypeDomestic
PACK & SEND
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  • Verified

Very Disappointing.

published

It took over a week and four phone calls before my package was collected. Each time i rang they said they would book it in again for pick up but it never happen. Very disappointing.

  • Incentivised Review No
  • Sender or ReceiverSender
  • Delivery TimeUnacceptably Late
  • Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Review collected in partnership with PACK & SEND

Jemima K
Jemima KCentral Highlands and Goldfields, VIC
  • Verified

If there was an option for zero stars I would have given that.

published

It took two weeks and 8 requests for the consignment to be collected with very poor response time from Pack n Send. Once the parcels were eventually delivered only 2 of the 3 made it. I would suggest going with a different provider.

  • Incentivised Review No
  • Sender or ReceiverSender
  • Delivery TimeUnacceptably Late
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Jemima K
Jemima K
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

I will be happy to follow this up for you. Please allow me a short amount of time to contact the CS Team, review your enquiry and provide communication through email.

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Questions & Answers

smngb
smngbasked

Hi. Are you guys sending parcel in the Philippines?

Thank you

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thanks for your enquiry. We'll need to refer you to a Service Centre in West Perth for this information. For full details on this Service Centre, please visit the following link https://www.packsend.com.au/westperth

JEFFERSON T.
JEFFERSON T.asked

What's the shipping charge I want to send cycle (bike) weight 9 kg to India ( assam) pin code 781005

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
LizBet
LizBetasked

Can you please confirm that the additional cost for a signature on delivery will ensure that a signature is obtained and parcels will not simply be left on doorsteps etc?

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Details

Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.

Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.

Points of praise for Pack & Send

  • An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers.
  • Fast deliveries were made, with goods arriving either on time or earlier than the required date.
  • Parcels were commonly reported to have arrived at their destination in good condition.
  • A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future.
  • The online self-service booking system proved itself to be an easy and straightforward process.
  • Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post.

ProductReview_2022 Awards_logo

If you need goods delivered safely and efficiently, Pack & Send is a reliable option. This courier is clearly a trustworthy option - and has three ProductReview awards for Best Courier to show for it, earned in 2019, 2021 and 2022. Top points were awarded for goods being delivered on time and in good condition.

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