Caring customer service
Efficient, on-time delivery
Reasonably priced services
Reviewer Photos & Videos
Fast, easy, cheap, and good quality.
Shipped a fibreglass wing from North QLD to NSW. It arrived in 3 business days, in good condition & well looked after - and didn't cost a heap to ship! My main reason for using Pack&Send is that they are reliable with delivery and always take care of my parcels.
I live in another state. Pack and Send picked up my item, packaged it and had it delivered to me in a very reasonable time and packed appropriately. I was extremely impressed.
Easy convenient service
Process was easy and convenient for all parties. Parcel arrived as expected in good time and good condition. Online tracking and updates were accurate. The booking procedure was made clear.
Quite possibly the worst delivery service...
The item was 4 business days late and no update was provided via the tracking info on its whereabouts and despite ringing and requesting information from the service centre on 4 separate occasions, still, no update was provided.
When the item was finally delivered, it was left unattended on the ground in the rain about 150m from my house despite the gate code being provided! (see attached image) NEVER consider using this courier.
Wonderful friendly service
Arranged pick up of furniture Froome Canberra for delivery yo Bundanoon.
Picked up and delivered within 2 days.
Have used Pack and Send on other occasions and will use them again .
Will not hesitate to recommend.
Cheap and Good
Fast service, great price. Used other couriers and they charge a fortune if your package is over specifications.
These guys are the best out there. If you are looking for cheap and good, look no further.
Is just OK. Doesnt appear to be managed.
Competition of the booking form is a bit painful. Why can it not remember past common records? The tool is not updated inline with tracking. Most of my bookings show undelivered still.
Delivered on time, well handled, easy process.
Package picked up on time, delivered on time, items were well handed, and process was easy to follow. Tracking information did not reflect real time, as it showed in the sending destination even though items were delivered interstate that day. Still happy.
Definitely will use it again
I wish the Tracking System Updated Live, I was tracking the parcel and still in Mel then in 1/2 hr parcel arrived (Happy) very quick only overnight from Mel- Syd, I will definitely recommend your service to all my family n friend
Review collected in partnership with PACK & SEND
The reviewer stated that an incentive was offered for this review
Very quick and cheap
Package was easy to book online and arrived the next day depot to depot. Completely painless and fast delivery. Will certainly use again for large packages. Simple, fast service which is exactly what you want from a courier
A tricky Job well handled
We had a 20kg un-accompanied parcel that couldn't fly with us from Hamilton Island airport and needed to be delivered to our home.
Pack and Send Mackay handled the whole job seemlessly and at a very reasonable price given the complexitity of the travel route.
UPDATE: 35 days and counting with no update
I had sensitive documents to be picked up from Canberra and delivered to Perth. Booked them in to pick up and they were a day late. From day one to now, day 18 (day 35 now) , the online tracking has not been updated and just says in transit. 18 days day (35 now) ! APPALLING! their online quote says 5-6 days. Are you joking?
I have emailed and called twice. All times they said they will get an urgent ETA and will call me back with an update.
I'm still waiting for my call back and my package.
If you have successfully lost my package, have the d...
Excellent service, good communication and fast shipping
Would recommend Pack and Send Bondi Junction. Quite costly but worth the expense to get a valuable shipment sent This is the second time I have used them and wouldn't hesitate to use them again
Good experience but items broken
I found the sales staff to be helpful and I appreciated the follow ups, I also appreciated the communication and assistance of the delivery truck driver. I just have two grievances with the process.
1) Unfortunately one of our boxes had to be repacked at an additional cost as it was too heavy, we weren't initially made aware that the box weight may be an issue despite letting the sales staff know that I wasn't aware of the exact weight but I did give the box dimensions. I appreciated that pack and send assisted us in having special boxes made f...
Very easy and stress free and sooo cheap. The parcel arrived in great condition and in excellent time. The emails arrived with labels etc which made it all so easy.
Questions & Answers
How much do you charge to send parcels to Nepal
Thanks for your enquiry. We'll need to refer you to a Service Centre for this information. For full details on shipping with PACK & SEND, please locate and contact the service centre closest to where you are sending from. https://www.packsend.com.au/service-centres/
Why does my tracking say shipment on hold ?
Hi Kaz. Please provide your tracking number so we can assist with your enquiry. Thank you
WGGA035224OL it's being sent to me from my uncle
Thank you Kaz. This is a consignment booked through Pack & Send Wagga Wagga. Please contact them directly at firstname.lastname@example.org or by calling 02 6971 7299. They will be able to assist. Thank you.
Which one is the tracking number that I have to submit to follow the documents that I send to overseas.
I received an email and linked to website to track.
Hi Norma, Sorry for the delayed response here. You can use the tracking number starting with AUW on https://www.packsend.com.au/couriers-freight/track-and-trace/. The other carrier tracking number can be tracked on the carrier website.
Get an answer from our members and PACK & SEND representatives
Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.
Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.
Points of praise for Pack & Send:
- An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers
- Fast deliveries were made, with goods arriving either on time or earlier than the required date
- Parcels were commonly reported to have arrived at their destination in good condition
- A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future
- The online self-service booking system proved itself to be an easy and straightforward process
- Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post
If you need goods delivered safely and efficiently, Pack & Send is a reliable, trustworthy option. This has earned it the 2021 Award Winner for Best Courier Service, with top points awarded for goods being delivered on time and in good condition.
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