Caring customer service
Efficient, on-time delivery
Reasonably priced services
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Excellent and reliable service
First time I used a carrier. Easy experience, reasonable price. All around a successful experience. The parcel was collected and delivered promptly with no delays. Very impressed considering this COVID busy times.
Fast and efficient courier service
Parcel was easy to book, was picked up as arranged, very easy to track for the whole journey and the item was delivered in good condition and in the time frame estimated
Always the best service they can provide
Organised collection from a third party to be sent to a Pack and Send branch in Southern NSW which was then airfreighted to a south east queensland branch.
It was sorted efficiently and met the incredibly tight deadline which included a weekend.
Everything was delivered in good condition. and the cost was very reasonable considering the time frame, method and number of parties involved.
My local branch who organised it all kept an eye on it for me and kept me up to date with all movements.
Super efficient courier service.
Excellent customer service . Prompt attendence to queries and efficient delivery. Well designed self help service with thorough info handy and accurate. I would use this service again in the future and highly recommend this courier to friends.
They always deliver - literally !
They picked up and delivered in a timely manner - even in the current pandemic circumstances. I'll continue to use them for my organisation as they haven't let us down yet.
Very happy with the service provided in regards to a large and difficult interstate shipment. The item was professionally packaged in a big wooden box and suffered no damage in transit. No hesitation whatsoever in using Pack & Send again in the future.
It was Too fast and professiona ,I hope to ship with them again.
I am happy to use this great service .
Every thing inside the luggages arrive in very great condition.
Review collected in partnership with PACK & SEND
The reviewer stated that an incentive was offered for this review
Cannot believe how quickly my parcels were delivered
I spent 4 days waiting for my parcels to be collected, The chosen courier sent an email stating the pick-up address was incorrect, and hence they refunded my funds. As the receiver, I organised the pic-up and was informed by the sender to try Pack & Send, and as the items were already packed, he would drop them off at the closest Pack & Send on his way to work, Pack & send confirmed that my parcels were dropped off, and the parcels left the depot that afternoon. Within 30 hours, the interstate parcels were delivered to my front door, which wa...s amazing service considering the 4-day wait for my items to go nowhere. I was delighted with the speed of the delivery and no damage was incurred. Fronted with the same situation in future, I will definitely use Pack & Send.
My package collection and delivery was super fast
Easy to arrange online , collection and delivery very professional and delivery super fast ! I was so surprised with how quickly it arrived. Appreciate when companies make things simple and seamless.
Quick and affordable
Used self service, dropped off at the Brisbane warehouse on a Thursday and received my boxes the next Wednesday in Melbourne.
Good customer service at the drop off. Packages arrived in good condition.
Quick and hassle free
Package arrived in 2 days, was a cheep and easy way to send a package, I was the receiver and set the whole thing up from my end, zero complaints.
Quick, easy self serve courier service
Picked up a package and delivered within 24 hours.
Other courier companies did not list this suburb so was happy to find somewhere that dis, although it was not a bargain price.
It arrived quickly and safely.
Self serve option means you can save some money and package and label yourself.
It was convenient having it picked up and dropped to residential addresses instead of having to drop at a service center.
Wonderful in every respect. Arrangements were readily made from North Ryde branch (Alex and Lara), pickup on time, delivery on time in good condition. Good price too. Nice and helpful people running a top service.
Great service! Prices are fair and delivery turnaround times were great, considering demand.
Yes to all the above. Was the receiver and organised the pickup from a vendor. Great service! Prices are fair and delivery turnaround times were great considering the circumstances in Vic and NSW.
International fragile shipment... great!
This packing and shipping process was handled masterfully! I wanted to ship a grandmother clock from Adelaide to Las Vegas and everything came through in excellent condition, the process was smooth, and the clock is up and running. Just over one week from beginning to end. Very pleased.
Questions & Answers
Do you guys have any warehouse/ depot in the USA to drop off items to be shipped to Australia
Hi Alex, Thanks for your question. We do not have PACK & SEND outlets in the USA but you could drop your goods into a PostNet outlet if there was a store nearby. They could arrange to ship it for you. https://www.postnet.com/
Thank you for getting back to me im also wondering if you have any partner in Germany as well
Sorry Alex, no we do not have partners in Germany.
Would anyone be able to tell me what partner couriers Pack & Send use in South Africa to deliver parcels once they arrive there? Do they have their own staff/drivers, or do they use a local company? Thanks
Hi Anne, Thanks for your question. PACK & SEND is a freight reseller and uses a variety of carrier partners, depending on the destination and the service you have selected. Please DM us to advise your tracking number and how we can assist you further.
How much do you charge to send parcels to Nepal
Thanks for your enquiry. We'll need to refer you to a Service Centre for this information. For full details on shipping with PACK & SEND, please locate and contact the service centre closest to where you are sending from. https://www.packsend.com.au/service-centres/
Get an answer from our members and PACK & SEND representatives
Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.
Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.
Points of praise for Pack & Send:
- An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers
- Fast deliveries were made, with goods arriving either on time or earlier than the required date
- Parcels were commonly reported to have arrived at their destination in good condition
- A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future
- The online self-service booking system proved itself to be an easy and straightforward process
- Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post
If you need goods delivered safely and efficiently, Pack & Send is a reliable, trustworthy option. This has earned it the 2021 Award Winner for Best Courier Service, with top points awarded for goods being delivered on time and in good condition.
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