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PACK & SEND
4.5 from 5,871 reviews · View Statistics
See the Best Couriers in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by PACK & SEND

Pros

Caring customer service
Efficient, on-time delivery
Reasonably priced services

Reviews

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Valerie Richard
Valerie RichardSouth-Eastern Region, NSW
  • Verified

Efficient service

published

The package was picked up a couple of days late, but the communication was excellent and very friendly. We are in a rural area so the late pick was to be expected. Tracking was exceptional. Would definitely use Pack and Send again.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Valerie,
Thanks so much for taking the time to write to us about your Pack & Send experience.
Your review means a lot to us and we appreciate your support.
We look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Kerry
KerryPerth
  • 4 reviews
  • 5 likes
  • Verified

Great Value

published

I delivered the parcel to transport company
Had an issue tracking parcel
But did eventually arrive. Hard to judge being Xmas as things are taking a lot longer to be delivered
Would use them again

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Kerry,
Thank you so much for taking the time to leave such a positive review.
We really appreciate your business and look forward to helping you again in the future.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

  • Verified

Great Service

published

Have used Pack & Send several times with moving electric guitars domestically and internationally. Competitive pricing, easy to use online quoting and booking portal and picked up the next day... also great to recieve an instant email with address and AWB labels for the packages straight after booking is confirmed.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Troy,
It's great to hear you're really happy with the service we've provided.
We're so pleased you found our service cost effective and easy and hope to see you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Worth the wait

published

First time using pack & send in Oct was quick & seemless, loved it. Second time in Dec they were very busy & took them an extra 24 hrs & a few hours phone calls to get the parcel picked up, but once collected it was delivered the next day. Their customer service staff were very helpful. I’d recommend them, just be patient & give them a reminder call during peak times.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Andrea,
We really appreciate the great feedback you have given us and value your recommendation.
We look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!
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  • Verified

Speedy delivery, delayed pickup.

published

Pro: Affordable and speedy interstate delivery.
Con: Package wasn't picked up on day specified. Called the following morning, was picked up that afternoon.

Here's eight more words to reach the minimum requirement.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Clay,
It's great to hear you're really happy with the service we've provided.
We are constantly hard at work doing everything we can to deliver high quality experiences to every one of our customers.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

  • Verified

Messy but it got there.

published

Seems to have been a lot of paperwork needed to be printed out, some stuck on other stuff not. Why can't the dangerous goods paperwork be digitally signed when you book the pick up and the driver confirm it on their scanner? Parcels were not picked up on time and tracking information wasn't accurate at the end location.
Parcel wasn't delivered and had to be picked up from the depot that has limited operation hours (closed at 4). Good in theory but paid to have it delivered not to have to take time off work to go pick it up. Not a huge deal but..... Wasn't what I paid for.
Overall yes it was convenient that I didn't have to go to a shop and deal with Christmas shoppers and parking etc and delivery (shipping) was just as quick as auspost

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

  • Verified

Painless Process

published

Easy and affordable. Package was delivered on time. Staff at Bundoora were friendly and helpful. Website a little confusing in places, but they all are in some ways! Overall, a pleasant experience.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Ray,
Thanks so much for taking the time to review your experience with Pack & Send Eltham.
Your review means a lot to us and we appreciate your support.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Paul
Paul
  • 6 reviews
  • 2 likes
  • Verified

Poor service all round

published

Package wasn’t picked up 4 days after booking after being escalated and promises made it would be pick up that day. Finally had to drop it off at a depot for it to actually ship and then almost at 2 weeks to go from sydney to Newcastle. The standard covid excuse and lead up to Xmas offered. Wasn’t overly impressed.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

rmoseby
rmosebyMetropolitan Adelaide, SA
  • 2 reviews

The system worked well for me

published

I was a first time user as my client had told me that he was not satisfied with Australia Post service and suggested I try Star Trak. However Star Trak for a one off shipment are very expensive and they suggested Pack and Send which I think is their budget courier service division

Pack and Send is very similar to Auspost except they have more packing options available if your item does not fit into a standard Auspost box

There was the usual form filling required and then a weighing and then after payment a tracking number is generated and one has a reference website to use so you and your client can track the package.

The package arrived in country Victoria when promised so all worked well

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi,
We really appreciate you taking the time to write to us about your Pack & Send experience.
We're so pleased that everything went well throughout your delivery experience and we're very happy to have you as a loyal customer.

Similar opinion? Write a review on ProductReview.com.au!
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Mick
Mick
  • 2 reviews
  • Verified

Pretty good.

published

T'was the most transparent, easiest, and cheapest of all options I turned up in several hours of internet searching. The parcel I sent arrived safely within an excusable amount of time (considering COVID factors). It would have been five stars but for the fact that it's taken several months for Pack & Send to tell me that it HAD arrived...

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

We really appreciate you taking the time to write to us about your PACK & SEND experience Mick. It’s so great to receive feedback like this as it enables us to improve on all aspects of the service.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Jacqueline Van Velsen
Jacqueline Van VelsenCentral Highlands and Goldfields, VIC
  • Verified

Good time in delivering.

published

The pick up and delivery were great. Sadly l was charged more than 4 times the price by our Pack n Send agent when l wasn't aware of self service. I delivered the box ready to send addressed and packaged. He took major advantage of me.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hello,
Thanks so much for taking the time to write to us about your Pack & Send experience. We'll definitely pass your comments onto our team. We look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Nathan Crampton
Nathan CramptonMurray Region, NSW
  • Verified

Nice idea let down

published

Pick up was set for a Thursday. the package was finally picked up after almost a week.
The delivery was supposed to be 1-3 days, not having the package picked up for almost a week is very disappointing. Customer service was very helpful with my complaints and offered help when needed.
Once the package was picked up delivery was fast.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Couriers

Find out how PACK & SEND compares to other Couriers

Know better, choose better.

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Tim Von Ruetzen
Tim Von RuetzenSouth East Queensland, QLD
  • Verified

Worked well for this package that was too long for Australia Post

published

Packed it myself and attached the labels as required, dropped it at the depot, all done. Easy service and competitive price. Will use again.
Didn’t rate it 5 star as the depot was a 20 minute drive rather than a 5 minute drive. Yes I could have had it picked up from home but I didn’t want to wait around, my choice.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Tim,
Your review means a lot to us and we appreciate your support. We're so pleased you found our service cost effective and reliable and hope to see you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Scott Eastaway
Scott EastawayDarwin, NT
  • Verified

Darwin to Brisbane

published

Darwin to New Farm Qld. Missed the initial delivery, items where then dropped off at Australia Post LPO 30 km away. Chantelle Benjamin fixed the problem, items redelivered two day later, YAY.
Excellent communication and customer service by Chantelle. Thank you.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Scott,
It's great to receive such a fabulous review from another happy & satisfied customer. We'll definitely pass your comments onto Chantelle and let her know how pleased you were with her service.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Mariljohn
MariljohnGreater Melbourne (Outer), VIC
  • Verified

Efficient, reliable and easy to book on-line

published

I found it easy to book the service based on weight and dimensions. The parcel was collected early one morning. Labels were provided. Goods were delivered and I was notified. I would use this service again.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Mariljohn,
Thank you for taking the time to tell us about your experience with Pack & Send's Online Self Service. Our team will be so thrilled to hear how happy you were with their service.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Page 1 of 9

Questions & Answers

Unhappy Customer
Unhappy Customerasked

Can you guarantee that a parcel will be delivered in the next 1-2 days from pick up?

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Hi, In the current situation with so many people affected by COVID, it would be inappropriate to provide any 'guarantees' regarding transit times. Our PACK & SEND service centres can provide you with a variety of service options to choose from. Just visit our website to find your closest store - https://www.packsend.com.au/service-centres/.

Navjot
Navjotasked

Why it is showing that (UPS initiated contact with the sender to obtain clearance information. Once received, UPS will submit for clearance.)

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

UPS is a partner of PACK & SEND and are used for international shipments. They contact the sender's or receiver for information to assist with the clearance process. Do you have a specific tracking number for a booking?

Salumalo A.
Salumalo A.asked

Hi does anyone know what partner courier Pack and Send use for Fiji, parcel has been in customs for 7 days now and hasn’t updated in 5 days.

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Hi Salumalo, Please advise your tracking number so we can take a look for you.

See all PACK & SEND questions

Get an answer from our members and PACK & SEND representatives

Details

Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.

Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.

Points of praise for Pack & Send

  • An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers.
  • Fast deliveries were made, with goods arriving either on time or earlier than the required date.
  • Parcels were commonly reported to have arrived at their destination in good condition.
  • A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future.
  • The online self-service booking system proved itself to be an easy and straightforward process.
  • Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post.

ProductReview_2022 Awards_logo

If you need goods delivered safely and efficiently, Pack & Send is a reliable option. This courier is clearly a trustworthy option - and has three ProductReview awards for Best Courier to show for it, earned in 2019, 2021 and 2022. Top points were awarded for goods being delivered on time and in good condition.

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