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PACK & SEND
4.5 from 5,507 reviews · View Statistics
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Listing monitored by PACK & SEND

Pros

  • Caring customer service

  • Efficient, on-time delivery

  • Reasonably priced services

Reviews

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Reviewer Photos & Videos

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Jovan Kay
Jovan KaySydney, NSW
  • Verified

Review

published

Barcodes wasn’t sent to email so courier couldn’t accept the package the following day for pickup then courier didn’t show up the day after. Parcel was then picked up after the weekend 4 days later from booking which delayed my parcel to destination.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

Emma Brown
Emma BrownSydney, NSW
  • Verified

Bad communication but very cheap and I received the packages after a 2 day delay

published

The packages were booked a week in advance and were picked up 2 days late after I’d canceled it. I left a message after the packages were not picked up and no one ever got back to me also because the driver didn’t buzz the apartment and the job was canceled we were concerned the goods were stolen from the apartment foyer. When I rang to confirm I was told the driver picked them up even though I’d cancelled the order so I Icancelled the cancel and the packages were delivered the next day. The cost was incredibly cheap though so the service was good value but bad communication. I’m happy they were delivered in the end.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

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Anne-Marie McGowan
Anne-Marie McGowanCanberra 2600, ACT
  • Verified

Disappointed

published
Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

  • Verified

OK if you're willing to wait 5 days after the pick up time

published

No communication from the driver or co that they weren't going to make the pick up time, nor the next day. I would have been OK if I'd received notification, but I'd taken time off work and was stuck at home for two days with not so much as a whisper. I had to reorganise a time with them, for 4 days later, with no guarantee that it would be picked up then either.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

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  • Verified

Had to chase im my package being picked up.

published

On the weekend i Booked package in for collection on Monday. Wednesday i had to message them to rebook in to be collected. The whole online process was easy though.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

DRT
DRTSydney, NSW
  • Verified

Paid extra for signature. Didn't happen.

published

I paid for signature at delivery so at least the package would be left outside the front door. All front doors are in the open air so there is no Covid issue. The lazy driver stuck the package by the external letterboxes for anyone to steal.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

Courier Late by 1 day

published

This Package was picked up one day late and delivered the following day after pick up. In terms of the service it was fine but the pick up window being between 9 am and 5 pm meant I couldn’t leave the house for two days. There were no updates or tracking information available for pick up either which was annoying

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SEND
Nicole T.
Nicole T.Greater Melbourne (Outer), VIC
  • 2 reviews
  • Verified

Extremely slow service

published

Booked a package for Friday not picked up til Wednesday after several calls
Asked for a quote for an oversized item twice, promised a call back, still nothing back from them.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

Other Couriers

 
 

0.0
(1,234)
  • Verified

Courier was unreliable.

published

Courier was suppose to come tuesday, took a day off work, they didnt come. Had to take another day off on the wednesday only for them to come to the door, see no parcel and leave.

Got an email saying there was no goods, although I had left on the instructions to ring the door bell. So had to end up going to the centre to drop off the parcel after 2 days off.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

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  • Verified

Don't use the online booking service.

published

Package was picked up a day late, there was no communication that this was to happen, so I lost a days wages for nothing. When I called to question I was told that I could drop off the package to a depot 2 hours away, had that been an option, I would have just done so in the first place.
Customer Service was frustrating and unhelpful. Blame was just shifted elsewhere. Zero communication unless I called them but once package was picked up I was contacted 3 different times to tell me it had been picked up. I was told repeatedly that if I had used a depot instead of the online service it would have been better. Not helpful!
The only positive part of the experience was that my package arrived at the destination.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

  • Verified

Not too good … product damaged

published

Not picked up when they said
Too over a week to deliver and insides were damaged and leaking
Card was not readable as honey had leaked and hone thru everything

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

Other Couriers

 
 

0.0
(1,234)
  • Verified

Parcel got damaged

published

The package was packed probably, when the driver picked up, he checked and agreed. But my receiver told me the item was damaged when arrive to him. I have no idea how it got damage, and the receiver wasnt happy about it

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

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Allstar234
Allstar234Sydney, NSW
  • 3 reviews
  • Verified

Unreliable

published

Despite booking well ahead, the item was not picked up for TWO days past the due date and only after two phone calls. Lots of apologies, little service and unreliable

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

Mark55
Mark55Sydney, NSW
  • 2 reviews
  • 2 likes
  • Verified

Promised 2-3 days, took 10

published

Booked and collected the parcel and it was delivered to Melboune on a Tuesday but then took another week to get to the destination. My client was expecting the parcel and I promised a swift delivery - Pack & Send accepted no responsibility for the delay on their suppliers.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

GP
GPMelbourne
  • 7 reviews
  • 15 likes
  • Verified

No better than any other courier service

published

On booking the service there were two options - Express and Normal. I chose Express which the booking page suggested next day pickup and delivery. This turned out to be wrong. It wasn't picked up until late in the afternoon, and was not delivered same day nor next day, but late in the afternoon of the next. So much for Express. The receiver rang them and asked for status, was told he would receive a callback, which of course didn't happen. Very poor delivery and customer service.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
GP
GP

There's no point me wasting time on this. It's history.

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Review collected in partnership with PACK & SEND

Page 1 of 3

Questions & Answers

Anne J
Anne Jasked

Would anyone be able to tell me what partner couriers Pack & Send use in South Africa to deliver parcels once they arrive there? Do they have their own staff/drivers, or do they use a local company? Thanks

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Hi Anne, Thanks for your question. PACK & SEND is a freight reseller and uses a variety of carrier partners, depending on the destination and the service you have selected. Please DM us to advise your tracking number and how we can assist you further.

Aishwarya G.
Aishwarya G.asked

How much do you charge to send parcels to Nepal

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Thanks for your enquiry. We'll need to refer you to a Service Centre for this information. For full details on shipping with PACK & SEND, please locate and contact the service centre closest to where you are sending from. https://www.packsend.com.au/service-centres/

kaz
kazasked

Why does my tracking say shipment on hold ?

3 answers
PACK & SEND
CustomerCare P.PACK & SEND

Hi Kaz. Please provide your tracking number so we can assist with your enquiry. Thank you

kaz
kaz

WGGA035224OL it's being sent to me from my uncle

PACK & SEND
CustomerCare P.PACK & SEND

Thank you Kaz. This is a consignment booked through Pack & Send Wagga Wagga. Please contact them directly at waggawagga@packsend.com.au or by calling 02 6971 7299. They will be able to assist. Thank you.

See all PACK & SEND questions

Get an answer from our members and PACK & SEND representatives

Details

Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.

Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.

Points of praise for Pack & Send:

  • An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers
  • Fast deliveries were made, with goods arriving either on time or earlier than the required date
  • Parcels were commonly reported to have arrived at their destination in good condition
  • A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future
  • The online self-service booking system proved itself to be an easy and straightforward process
  • Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post

2021 ProductReview Awards logo

If you need goods delivered safely and efficiently, Pack & Send is a reliable, trustworthy option. This has earned it the 2021 Award Winner for Best Courier Service, with top points awarded for goods being delivered on time and in good condition.

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