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PACK & SEND
4.5 from 5,057 reviews · View Statistics
Listing monitored by PACK & SEND

Pros

  • Caring customer service

  • Efficient, on-time delivery

  • Reasonably priced services

Reviews

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Julia C.
Julia C.Perth, WA
  • 2 reviews
  • 1 like

18 days and counting with no update

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SEND
David
DavidSydney, NSW

Don't waste your time using this service

published

The package took six days to be collected
Although the staff promised to escalate the service the package still has not been delivered
The tracking information provided is hopelessly inadequate.
After the package was picked up they still could not ensure delivery - small print says that delivery can take up 2 - 3 days after collection
I will never use this again - everyone should be aware that it can take up to 10 days to receive your delivery - Australia Post would have been much faster.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SEND

Other Couriers

 
 

0.0
(1,234)

Mixed experience. Very disappointed customer.

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Geoffery
Geoffery
PACK & SEND
CustomerCare P.PACK & SEND
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Michael
MichaelGreater Melbourne (Outer), VIC
  • 2 reviews
  • 2 likes

Worst courier company

published

Package did not arrive on paid scheduled date. They used a third party courier aramex and neither company got back to me with any update after 4 days of continuously calling and emailing. Total lack of customer care or communication

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SEND
Michael
Michael

It arrived 6 days late, and arrived 3 days after someone finally got back to and said the package has been located and would arrive before 5pm that day. Not good enough

PACK & SEND
CustomerCare P.PACK & SEND

We apologise again Michael. It is a DIY Self Service that provides estimates only, there are no guaranteed delivery dates. If you require this option, we recommend using a local PACK & SEND Service Centre, they can provide this service. Thank you.

  • Verified

Very Poor Handlers

published

Not impressed when you go to the extra effort to pack up a fragile item plus label the box FRAGILE only to receive your boxed package broken thanks to the wonderful handlers from whatever courier service Pack n Send decide to use on the day. these fool packers need to be alot more careful with peoples items i say. they couldnt give a damn.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

Allen
AllenSydney, NSW
  • 2 reviews
  • Verified

Can't send electronics

published

Can't send electronics because: dangerous goods for online service

No TV, no computer, no console, no raspberry Pi, no mobile phone, not even components. Dangerous goods. idk. it must be because of those exploding Samsung phones.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

ABC
ABCGreater Melbourne (Metropolitan), VIC

Unprofessional Staff and lack of knowledge Plus no system

published

The Package was not picked up on time despite reminding again.
And the actual pain started when I contacted their Parramatta Office and the staff over their has no sense to even how to communicate with client.
Half of their staff is good and well behaved and knows how to handle queries, while half of the staff is just terrible not ready to do the job............... just leaves you speechless

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SEND
Grant R.
Grant R.Sydney, NSW

Slow service

published

Its taken almost 2 weeks to deliver a package from St Marys to Baulkham Hills, products required for my business, products ive since had to buy AGAIN from in-store to complete booked in jobs.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SEND

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0.0
(1,234)
breen.delfino
breen.delfinoSouth East Queensland, QLD
  • Verified

Late, Damaged and not a care in the world.

published

Accurate facts only, here goes:

Order was picked up 24hrs late
First contact in Customer service was rude (I will not name her) Second contact (Chantelle) was much nicer person.
I found the item 4 days later (still not scanned in) in the sending depot

Item arrive 3 days after that and was damaged with missing items from the box.

Asked customer service to start a claim. This is yet to happen.

All this for a 1-2 days transit.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SEND
breen.delfino
breen.delfino

I have emailed customer service last week with the details.

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Review collected in partnership with PACK & SEND

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  • Verified

Failed to pickup

published

Failed to pick up twice with no communication or notes left at collection address. I had to chase the progress and mess the person about that was awaiting the collection.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Scott Cussen
Scott CussenSydney, NSW
  • Verified

Not good

published

Delivey was very late (nearly a month), had to make alot of calls to find out where it was and chase it up and no one ever called be back (4 times i was told i would be called back) the 5th time i spoke with a manager and she did return my call.

Over all vey poor service and i will not use pack & send again.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Tim Keats
Tim KeatsPerth, WA

Bloody awful

published

Delivery dates provided were wrong twice, even when the second one was meant to be for the following day. Phone numbers don’t get answered. When I did get through the person couldn’t “see” my item details. It was only delivered finally after multiple phone calls, even though the store was 10 minutes away. Was the package sitting around the shelf while people looked at it!

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Tim Keats
Tim Keats
PACK & SEND
CustomerCare P.PACK & SEND
Steelmoo
SteelmooPerth, WA
  • 7 reviews
  • 2 likes

Poor Service and poor response

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Gary M
Gary MSydney Surrounds, NSW

Late Delivery, poor tracking

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

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0.0
(1,234)
Steve
SteveSydney, NSW
  • 3 reviews

I won't use Pack & Send again

published

What a joke.
I bought something in Mid October and it arrived to Pack & Send on the 22nd December.
I could have walked from Norwood to Penrith in that time.
Absolutely disgusting service.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
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Page 1 of 2

Questions & Answers

Aishwarya G.
Aishwarya G.asked

How much do you charge to send parcels to Nepal

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Thanks for your enquiry. We'll need to refer you to a Service Centre for this information. For full details on shipping with PACK & SEND, please locate and contact the service centre closest to where you are sending from. https://www.packsend.com.au/service-centres/

kaz
kazasked

Why does my tracking say shipment on hold ?

3 answers
PACK & SEND
CustomerCare P.PACK & SEND

Hi Kaz. Please provide your tracking number so we can assist with your enquiry. Thank you

kaz
kaz

WGGA035224OL it's being sent to me from my uncle

PACK & SEND
CustomerCare P.PACK & SEND

Thank you Kaz. This is a consignment booked through Pack & Send Wagga Wagga. Please contact them directly at waggawagga@packsend.com.au or by calling 02 6971 7299. They will be able to assist. Thank you.

norma.brea
norma.breaasked

Which one is the tracking number that I have to submit to follow the documents that I send to overseas.

2 answers
Derek smith
Derek smith

I received an email and linked to website to track.

PACK & SEND
CustomerCare P.PACK & SEND

Hi Norma, Sorry for the delayed response here. You can use the tracking number starting with AUW on https://www.packsend.com.au/couriers-freight/track-and-trace/. The other carrier tracking number can be tracked on the carrier website.

See all PACK & SEND questions

Get an answer from our members and PACK & SEND representatives

Details

Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.

Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.

Points of praise for Pack & Send:

  • An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers
  • Fast deliveries were made, with goods arriving either on time or earlier than the required date
  • Parcels were commonly reported to have arrived at their destination in good condition
  • A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future
  • The online self-service booking system proved itself to be an easy and straightforward process
  • Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post

2021 ProductReview Awards logo

If you need goods delivered safely and efficiently, Pack & Send is a reliable, trustworthy option. This has earned it the 2021 Award Winner for Best Courier Service, with top points awarded for goods being delivered on time and in good condition.

Visit official website

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