Caring customer service
Efficient, on-time delivery
Reasonably priced services
As buyer of this item i was reqd to arrange freight from 3000km away. First attempt at booking thru website lead to confusion on difference between selfservice and premium and i called the local packsend. My subsequent booking as self service was cancelled as i was told by call centre i needed premium. Sellers local depot told me i had to pay $60 more for pickup from seller. Booked again but pickup window was not tight enough so arranged with seller to drop at his local depot. Proceeded smoothly after that. Very disappointed with lack of clear ...and detailed information on the packsend booking web site on the difference between two modes. I wished i had gone with a different company but package arrived intact and only one day late (or was expected date time in USA time not local time?).
Excellent service the only thing I would like to see is more up to date tracking as tracking only states it has left does not give you up to date manifest depot locations
The reviewer stated that an incentive was offered for this review
Excellent service, helpful staff.
The Pack N Send website and online process was easy to navigate and comprehensive. Pack N Send staff both at the local center and the online help desk were very responsive and helpful. The overall service experience was only let down by the sub-contracting carriers - the pickup was handled by TNT express, and didn't happen until the day after it was requested. The drop off was by FedEx, and the driver dropping off handled the packages very roughly, using excessive force to remove them, and spilling other packages on the ground. But overall my shipment arrived fairly quickly and undamaged, at a fair price.
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Order and pick up was smooth and as expected. The only issue is that the parcel arrived one day after the estimate due to the local distribution provider not offloading the package before travelling to the next town. I dont believe this was due to any fault of Pack & Send.
Pick up was a few days late, but in the end it was delivered to me and for a decent price, actually very happy, price was good value for the delivery distance and weight, which makes up for the long wait and no communication on the days when the item was not collected
Questions & Answers
How much do you charge to send parcels to Nepal
Thanks for your enquiry. We'll need to refer you to a Service Centre for this information. For full details on shipping with PACK & SEND, please locate and contact the service centre closest to where you are sending from. https://www.packsend.com.au/service-centres/
Why does my tracking say shipment on hold ?
Hi Kaz. Please provide your tracking number so we can assist with your enquiry. Thank you
WGGA035224OL it's being sent to me from my uncle
Thank you Kaz. This is a consignment booked through Pack & Send Wagga Wagga. Please contact them directly at email@example.com or by calling 02 6971 7299. They will be able to assist. Thank you.
Which one is the tracking number that I have to submit to follow the documents that I send to overseas.
I received an email and linked to website to track.
Hi Norma, Sorry for the delayed response here. You can use the tracking number starting with AUW on https://www.packsend.com.au/couriers-freight/track-and-trace/. The other carrier tracking number can be tracked on the carrier website.
Get an answer from our members and PACK & SEND representatives
Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.
Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.
Points of praise for Pack & Send:
- An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers
- Fast deliveries were made, with goods arriving either on time or earlier than the required date
- Parcels were commonly reported to have arrived at their destination in good condition
- A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future
- The online self-service booking system proved itself to be an easy and straightforward process
- Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post
If you need goods delivered safely and efficiently, Pack & Send is a reliable, trustworthy option. This has earned it the 2021 Award Winner for Best Courier Service, with top points awarded for goods being delivered on time and in good condition.
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