Caring customer service
Efficient, on-time delivery
Reasonably priced services
Reviewer Photos & Videos
Don't use the online self service
The package wasn't picked up on the day it was supposed to. When I took my package into the office in Southport, the person there told me that the online service is nothing to do with pack and send and that it is just a platform to offer customers a discount, and then went on to tell me that because I chose a discounted rate, I shouldn't have expected the service to be reliable.
After the package was finally collected, it was delivered in a timely manner by Couriers Please. I should have booked directly with them.
They tell you your parcel will be delivered the next day. Doesn't turn up 5 days later!!! I was the sender and my customer was very unhappy with me considering it was only being delivered 40 mins away.
Parcel not picked up for over a week
Our parcel was not picked up for over a week, this is not the first time but will be the last time we have
Pack N Send use to be a great service and the courier that collects is great but there is a issue with online booking and getting the goods picked up. Very unrealiable
9 days to travel across Melbourne? During that time we booked 2 packages for delivery with Sendle each of which was delivered within 24 hours. Say no more. Don't use Pack n Send if you want timely, reliable delivery. Also the package was left in the stairwell of a small block of apartments with only 2 flights of open-air outside stairs whereas Sendle delivered to the apartment door. Pathetic service!
Awful rude service from store and email communication
After racing my parcel down to the store on Wednesday morning (to get it to VIC in time for my friend’s birthday) it didn’t get sent from the location until 5pm the following day. Why did it sit there for over 24hrs? I asked via email and the response was, well you didn’t choose the ($245) express package so it gets sent when it gets sent. What a disgusting attitude and service.
No customer service provided
I used the online self service to send items. I waited all day for pick up, during which I made several confirmation phone calls. The driver didn’t show up & didn’t call. A day wasted. He arrived on the Monday without notice. I contacted Pack & Send & was told I didn’t have an avenue for complaint as I’d used the “self service” option. Terrible lack of service, courtesy & attitude on the last phone call. Do not recommend.
Very slow in delivering
I dropped off my parcel at your Marsfield office for Ashbury. In the website it said it would take 0-1 day. The parcel took 9 days to arrive in Ashbury.
Took me 3 days to get their agent to pick up the parcel. 3 days hanging around as you have to be there.
3 days with zero communication from their agent (Couriers Please)
Never using again
Packages were both broken when people received them.
No care was taken at all.
Never using this company again.
Has now cost my company to replace items and pay for delivery again. Not happy.
Horrible experience - Do not use these guys
I arranged to send a few boxes from Sydney to Canberra for work. I organised this online which was a simple and quick process, but following that is when the issues started. I paid for the goods to be collected next day. After 8 phone calls and 3 weeks later the goods were finally collected. I have never experiences such poor service. I could not get a straight answer out of the ladies answering the phones. They never called me back when I was ensured I would get a call back, leaving me to call on 8 different occasions, waiting on hold then get...ting no where. No explanation to why my goods had not been collected while my team in Canberra were waiting on the boxes to complete works in a hotel. Failing to collected the packages on time has effected many peoples ability to do their jobs correctly, because 'Pack Send failed to do theirs. Do not sure this service if you expect even the slightest amount of service or expect your goods to be collected within 3 weeks. Shocking!!!
Absolutely terrible. Would not use again.
Package was going from NSW to ACT. It go lost and took two weeks. When it finally arrived it was majorly damaged as if they'd just thrown it off the back of a truck. They wouldn't help at all and took no responsibility.
Delayed Pick Up
They picked up the delivery three days late after several phone calls. I'll give them another go because the price is very good. Hope they get it right next time.
Not happy with the service
My package wasn't picked up on time, it was picked up two weeks later after frequent calls. Also it was not delivered. It was returned back after a month.Will not use their services again.
I booked an express service online, paid the premium and my parcel got delivered 5 business days later. Shouldn't charge high prices if you can't deliver quickly regardless of pandemic
Slow, poor service, no comms
Took over a week for pick up.
We're unhelpful on the phone with poor customer service
Package took over a week for pickup despite same day booking and multiple calls to follow up with minimal progress
Questions & Answers
How much do you charge to send parcels to Nepal
Thanks for your enquiry. We'll need to refer you to a Service Centre for this information. For full details on shipping with PACK & SEND, please locate and contact the service centre closest to where you are sending from. https://www.packsend.com.au/service-centres/
Why does my tracking say shipment on hold ?
Hi Kaz. Please provide your tracking number so we can assist with your enquiry. Thank you
WGGA035224OL it's being sent to me from my uncle
Thank you Kaz. This is a consignment booked through Pack & Send Wagga Wagga. Please contact them directly at firstname.lastname@example.org or by calling 02 6971 7299. They will be able to assist. Thank you.
Which one is the tracking number that I have to submit to follow the documents that I send to overseas.
I received an email and linked to website to track.
Hi Norma, Sorry for the delayed response here. You can use the tracking number starting with AUW on https://www.packsend.com.au/couriers-freight/track-and-trace/. The other carrier tracking number can be tracked on the carrier website.
Get an answer from our members and PACK & SEND representatives
Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.
Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.
Points of praise for Pack & Send:
- An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers
- Fast deliveries were made, with goods arriving either on time or earlier than the required date
- Parcels were commonly reported to have arrived at their destination in good condition
- A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future
- The online self-service booking system proved itself to be an easy and straightforward process
- Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post
If you need goods delivered safely and efficiently, Pack & Send is a reliable, trustworthy option. This has earned it the 2021 Award Winner for Best Courier Service, with top points awarded for goods being delivered on time and in good condition.
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