Caring customer service
Efficient, on-time delivery
Reasonably priced services
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Bad communication but very cheap and I received the packages after a 2 day delay
The packages were booked a week in advance and were picked up 2 days late after I’d canceled it. I left a message after the packages were not picked up and no one ever got back to me also because the driver didn’t buzz the apartment and the job was canceled we were concerned the goods were stolen from the apartment foyer. When I rang to confirm I was told the driver picked them up even though I’d cancelled the order so I Icancelled the cancel and the packages were delivered the next day. The cost was incredibly cheap though so the service was good value but bad communication. I’m happy they were delivered in the end.
The best part of my experience as a sender was the on line booking process. That was quick and easy. Unfortunately it went downhill from there. I selected a pickup time for the following day in the afternoon however the parcel wasn’t collected. That evening I received what appeared to be an automatic email stating it was marked for priority pickup the next day (Friday). However Friday ticked away and despite receiving assurance when I called that it would be picked up, it wasn’t. No automatic email this time so I was left wondering if pickup wo...uld be the next day or not until Monday. The drivers turned up midday Saturday so that was 48 hours after the booked window. Now I understand that couriers are under enormous pressure at the moment with lockdown and increased volumes however I just wanted some communication as to what was happening. I feel that the pickup window shouldn’t have been available for on line selection if it couldn’t be met and I would have been fine with receiving notification if the window had to change. But I had no idea when to put the parcel out on the Friday for collection or if I should even put it out on the Saturday. Luckily I did. As I said! I understand things don’t always go to plan but this service just felt disorganised and lacked customer communication. I chose P & S over the cheaper couriers however I’m sad to say I really don’t feel it was worth it at all.
Parcel not picked up for over a week
Our parcel was not picked up for over a week, this is not the first time but will be the last time we have
Pack N Send use to be a great service and the courier that collects is great but there is a issue with online booking and getting the goods picked up. Very unrealiable
OK if you're willing to wait 5 days after the pick up time
No communication from the driver or co that they weren't going to make the pick up time, nor the next day. I would have been OK if I'd received notification, but I'd taken time off work and was stuck at home for two days with not so much as a whisper. I had to reorganise a time with them, for 4 days later, with no guarantee that it would be picked up then either.
9 days to travel across Melbourne? During that time we booked 2 packages for delivery with Sendle each of which was delivered within 24 hours. Say no more. Don't use Pack n Send if you want timely, reliable delivery. Also the package was left in the stairwell of a small block of apartments with only 2 flights of open-air outside stairs whereas Sendle delivered to the apartment door. Pathetic service!
Awful rude service from store and email communication
After racing my parcel down to the store on Wednesday morning (to get it to VIC in time for my friend’s birthday) it didn’t get sent from the location until 5pm the following day. Why did it sit there for over 24hrs? I asked via email and the response was, well you didn’t choose the ($245) express package so it gets sent when it gets sent. What a disgusting attitude and service.
Absolutely terrible service, courier missed pick up date by 8 days
Absolutely terrible service, courier missed pick up date so I called customer service and got an excuse. 8days later and several calls to customer service they finally cancelled the courier, and rebooked another. 14days for parcel delivery is simply not good enough, first and last time I use Pack n Send
No customer service provided
I used the online self service to send items. I waited all day for pick up, during which I made several confirmation phone calls. The driver didn’t show up & didn’t call. A day wasted. He arrived on the Monday without notice. I contacted Pack & Send & was told I didn’t have an avenue for complaint as I’d used the “self service” option. Terrible lack of service, courtesy & attitude on the last phone call. Do not recommend.
Slow, required a lot of follow up
Booked a pick up for Wednesday, it wasn’t collected until the following Tuesday, after I called 3 times to ask what had happened. I didn’t appreciate the lateness nor the need to follow up myself. I understand that there is a leak in demand at the moment, and a 1-2 day delay was flagged on the website. I would’ve understood this if the communication had been better.
Had to chase im my package being picked up.
On the weekend i Booked package in for collection on Monday. Wednesday i had to message them to rebook in to be collected. The whole online process was easy though.
Ridiculous - don't waste your money
Package wasn't picked up for 2 weeks, despite the sender being home. The package was then passed onto 2 different delivery companies, for which I didn't receive a tracking number. I Received the package a month later than expected. Absolutely ridiculous - it's worth paying the money for a reputable company.
Very slow in delivering
I dropped off my parcel at your Marsfield office for Ashbury. In the website it said it would take 0-1 day. The parcel took 9 days to arrive in Ashbury.
Took me 3 days to get their agent to pick up the parcel. 3 days hanging around as you have to be there.
3 days with zero communication from their agent (Couriers Please)
Never using again
Packages were both broken when people received them.
No care was taken at all.
Never using this company again.
Has now cost my company to replace items and pay for delivery again. Not happy.
Horrible experience - Do not use these guys
I arranged to send a few boxes from Sydney to Canberra for work. I organised this online which was a simple and quick process, but following that is when the issues started. I paid for the goods to be collected next day. After 8 phone calls and 3 weeks later the goods were finally collected. I have never experiences such poor service. I could not get a straight answer out of the ladies answering the phones. They never called me back when I was ensured I would get a call back, leaving me to call on 8 different occasions, waiting on hold then get...ting no where. No explanation to why my goods had not been collected while my team in Canberra were waiting on the boxes to complete works in a hotel. Failing to collected the packages on time has effected many peoples ability to do their jobs correctly, because 'Pack Send failed to do theirs. Do not sure this service if you expect even the slightest amount of service or expect your goods to be collected within 3 weeks. Shocking!!!
Courier Late by 1 day
This Package was picked up one day late and delivered the following day after pick up. In terms of the service it was fine but the pick up window being between 9 am and 5 pm meant I couldn’t leave the house for two days. There were no updates or tracking information available for pick up either which was annoying
Absolutely terrible. Would not use again.
Package was going from NSW to ACT. It go lost and took two weeks. When it finally arrived it was majorly damaged as if they'd just thrown it off the back of a truck. They wouldn't help at all and took no responsibility.
Delayed Pick Up
They picked up the delivery three days late after several phone calls. I'll give them another go because the price is very good. Hope they get it right next time.
Not happy with the service
My package wasn't picked up on time, it was picked up two weeks later after frequent calls. Also it was not delivered. It was returned back after a month.Will not use their services again.
I booked an express service online, paid the premium and my parcel got delivered 5 business days later. Shouldn't charge high prices if you can't deliver quickly regardless of pandemic
Slow, poor service, no comms
Took over a week for pick up.
We're unhelpful on the phone with poor customer service
Package took over a week for pickup despite same day booking and multiple calls to follow up with minimal progress
Very poor service
Booked collection for a package for local delivery
After 2 days collection didn't happen, so I dropped off the package to the local Pack and Send.
After 4 days the I checked the tracking number and the package was still was sitting at the local Pack and Send.
I called them and they were going to escalate it.
The package was finally delivered the following day.
Overall it took 1 week for a package to be delivered locally in within Melbourne.
Terribly slow and poor service.
Quite possibly the worst delivery service...
The item was 4 business days late and no update was provided via the tracking info on its whereabouts and despite ringing and requesting information from the service centre on 4 separate occasions, still, no update was provided.
When the item was finally delivered, it was left unattended on the ground in the rain about 150m from my house despite the gate code being provided! (see attached image) NEVER consider using this courier.
Extremely slow service
Booked a package for Friday not picked up til Wednesday after several calls
Asked for a quote for an oversized item twice, promised a call back, still nothing back from them.
Courier was unreliable.
Courier was suppose to come tuesday, took a day off work, they didnt come. Had to take another day off on the wednesday only for them to come to the door, see no parcel and leave.
Got an email saying there was no goods, although I had left on the instructions to ring the door bell. So had to end up going to the centre to drop off the parcel after 2 days off.
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