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Pros
- Verified
Very Average
Package leaves Qld for NSW, after 48hrd the tracking app places it in SA. My inquiry was rebuffed; "private arrangement between Sender & P&S". But I paid?! It arrived a week later, only slightly damaged.
- Incentivised Review No
- Sender or ReceiverReceiver
- Delivery TimeLate
- Shipping TypeDomestic
- Delivery Arrived in Good ConditionNo
Review collected in partnership with PACK & SEND
- Verified
Not too good … product damaged
Not picked up when they said
Too over a week to deliver and insides were damaged and leaking
Card was not readable as honey had leaked and hone thru everything
- Incentivised Review No
- Sender or ReceiverSender
- Delivery TimeUnacceptably Late
- Shipping TypeDomestic
- Delivery Arrived in Good ConditionNo
Thank you for the feedback Donna and we are sorry that the delivery was delayed & damaged. Our carriers have been seeing extreme increases of freight and are doing their best as essential workers, to ...
Read morecomplete all scheduled pickups and deliveries. The Online Self Service also advises that goods of liquid in nature or food, shouldn't travel online as it needs to be packaged specifically to ensure safe travel. We apologise for any inconvenience caused.Review collected in partnership with PACK & SEND
- Verified
Great pick up but RIPPED OFF
I shopped around for quotes to send clothing back to Germany. I was honest and accurate in declaration and the pick up staff checked contented. ETA Syd to Hamburg <1week but took weeks & they charged another €200 to deliver. Contents wet & stank. Thieves.
- Incentivised Review No
- Sender or ReceiverSender
- Delivery TimeLate
- Shipping TypeInternational
- Delivery Arrived in Good ConditionNo
Hi Cristie. Thanks so much for taking the time to alert us to this situation. Current import restrictions can be accountable for any potential delays with international shipments which is out of our c...
Read moreontrol. Duties and taxes may be payable on international shipments, depending on the nature and value of the goods and the reason for shipping. Such charges are imposed by the customs department in the destination country and are again, out of our control. All information is outlined in our Terms & Conditions, to which the sender is asked to agree with prior to completing the Online Self Service booking. We hope this information helps you. https://www.packsend.com.au/terms-and-conditions/"Review collected in partnership with PACK & SEND
- Verified
Poor choice of delivery company
Pack and send has a great online service portal to send parcels.
Unfortunately, they subcontract out the delivery to other companies, who in this case, is TNT couriers, who was very rough with my parcel, with bits of the box ripped off and the contents jostled around.
This review is more so aimed at TNT couriers who you should absolutely avoid, as the time it takes to deliver is also much longer than advertised.
- Incentivised Review No
- Sender or ReceiverReceiver
- Delivery TimeLate
- Shipping TypeDomestic
- Delivery Arrived in Good ConditionNo
Hi John, We appreciate you sharing the details of your recent delivery experience. We do apologise that your goods were not delivered inside the desired time frame. We've taken note of the points you'...
Read moreve raised to take up directly with the carrier team.Review collected in partnership with PACK & SEND
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- Verified
Normally good but not during COVID
Never had too many issued before with Pack & Send but during Covid my staff had to drop the parcel to the DHL office on the other side of the island, it was not collected. Then what normally takes 2-3 days took 17 days. I did get a small amount back as a good will refund but the service is poor and they are not adjusting express shipping rates in line with the current service. You can't keep charging what you normally would for a 3 day service when it takes 17 and you have to drop the parcel to the depot. Come on guys we expect better service for a premium price
- Incentivised Review No
- Sender or ReceiverSender
- Delivery TimeLate
- Shipping TypeInternational
- Delivery Arrived in Good ConditionNo
Hi Georgia. Online feedback is really important to us and we're thankful you took the time to let us know about your experience with us. If we can investigate further for you, please email full detai...
Read morels along with your tracking number and contact details to customerservice@packsend.com.au.Review collected in partnership with PACK & SEND
Questions & Answers
Hi. Are you guys sending parcel in the Philippines?
Thank you
Thanks for your enquiry. We'll need to refer you to a Service Centre in West Perth for this information. For full details on this Service Centre, please visit the following link https://www.packsend.com.au/westperth
What's the shipping charge I want to send cycle (bike) weight 9 kg to India ( assam) pin code 781005
Good Morning. Thanks for the enquiry and for this we have a couple of options. You can visit our website for an Online Service or for the option to ship with a local Service Centre. They provide a per...
Read moresonalised service that will ensure they take care of everything for you. Please visit the locations page found on the following link for information on this option. Thank you. https://www.packsend.com.au/
Can you please confirm that the additional cost for a signature on delivery will ensure that a signature is obtained and parcels will not simply be left on doorsteps etc?
Thanks for the contact Liz. This option is provided on the basis the carrier & delivering driver, recognises this request and obtains the signature. If for some reason it is not obtained, we will be h...
Read moreappy to investigate and refund the additional cost.Get an answer from our members and PACK & SEND representatives
Details
Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.
Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.
Points of praise for Pack & Send
- An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers.
- Fast deliveries were made, with goods arriving either on time or earlier than the required date.
- Parcels were commonly reported to have arrived at their destination in good condition.
- A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future.
- The online self-service booking system proved itself to be an easy and straightforward process.
- Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post.
If you need goods delivered safely and efficiently, Pack & Send is a reliable option. This courier is clearly a trustworthy option - and has three ProductReview awards for Best Courier to show for it, earned in 2019, 2021 and 2022. Top points were awarded for goods being delivered on time and in good condition.
Extra Information
PACK & SEND is a ProductReview.com.au Awards Winner for 2022, 2021 and 2019. Learn more
Much better than Australia Post
Prompt service and attention to the receiver's request for delivery.
Great Service
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Hi Terry, We're very sorry to hear of this experience. It seems from your comments that you have called the carrier directly rather than the PACK & SEND Customer service team, who can be reached on 13...
Read more00 668 000. The carriers don't have access to the online self service bookings transacted through PACK & SEND and therefore, would not have been able to assist you. If we can assist you further, please call our team on the above number.