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PACK & SEND
4.5 from 6,153 reviews · View Statistics
See the Best Couriers in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by PACK & SEND

Pros

Caring customer service
Efficient, on-time delivery
Reasonably priced services

Reviews

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  • Verified

Very Average

published

Package leaves Qld for NSW, after 48hrd the tracking app places it in SA. My inquiry was rebuffed; "private arrangement between Sender & P&S". But I paid?! It arrived a week later, only slightly damaged.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Review collected in partnership with PACK & SEND

Simple & cost effective

published

The process of online booking was very simple. Cost was very reasonable, much cheaper than I expected. Online tracking was helpful although package arrived three days later than eta. Still very satisfied.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thank you for taking the time to tell us about your experience with PACK & SEND's Online Self Service. We're so glad to hear you were happy with our service and look forward to helping you again soon.

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Karim
KarimSydney, NSW
  • Verified

Affordable Service - Not the best technology

published

The online self-service was user friendly and affordable. However, when the parcel was picked up and for several hours after, the status on the tracking link was not updated. I had to send an email to confirm the pick up of the parcel. Moreover, customer service were not able to give me an ETA. Furthermore, although I paid for a signature, my parcel was left in front of my door (understandably, this is due to the pandemic; however, the online service should note that)

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Review collected in partnership with PACK & SEND

  • Verified

Is just OK. Doesnt appear to be managed.

published

Competition of the booking form is a bit painful. Why can it not remember past common records? The tool is not updated inline with tracking. Most of my bookings show undelivered still.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Review collected in partnership with PACK & SEND

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IanM
IanMGreater Melbourne (Inner), VIC
  • 2 reviews
  • Verified

Acceptable

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Hi Ian,
Your opinion & feedback is valuable to us and helps us work towards improving all aspects of our business. We'll definitely pass your comments onto our team. We look forward to helping you again soon.

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Review collected in partnership with PACK & SEND

Robert Carter
Robert CarterIllawarra, NSW

Excellent service

published

Excellent service the only thing I would like to see is more up to date tracking as tracking only states it has left does not give you up to date manifest depot locations

Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Hi Robert, Thanks so much for taking the time to write to us about your Pack & Send experience. We'll definitely pass your comments onto our team regarding the tracking updates and thank you for your feedback.

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The reviewer stated that an incentive was offered for this review

  • Verified

Excellent service, helpful staff.

published

The Pack N Send website and online process was easy to navigate and comprehensive. Pack N Send staff both at the local center and the online help desk were very responsive and helpful. The overall service experience was only let down by the sub-contracting carriers - the pickup was handled by TNT express, and didn't happen until the day after it was requested. The drop off was by FedEx, and the driver dropping off handled the packages very roughly, using excessive force to remove them, and spilling other packages on the ground. But overall my shipment arrived fairly quickly and undamaged, at a fair price.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Review collected in partnership with PACK & SEND

Michael H.
Michael H.Southwest, VIC
  • 2 reviews
  • 1 like
  • Verified

Poor time estimate

published

Picked the package up when they said they would, but the 1-3 days is a flat out lie. Took 11 days from hallam, Melbourne - to Geelong. I've had packages from the UK get here quicker... Box was damaged but the internal item was packed well by the sender so was in one piece. I had also paid for signature on delivery, as it was an item worth over $400, they just dropped it at the front door. Carrier they used to pick it up in this instance was DHL.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Review collected in partnership with PACK & SEND

  • Verified

Poor choice of delivery company

published

Pack and send has a great online service portal to send parcels.
Unfortunately, they subcontract out the delivery to other companies, who in this case, is TNT couriers, who was very rough with my parcel, with bits of the box ripped off and the contents jostled around.
This review is more so aimed at TNT couriers who you should absolutely avoid, as the time it takes to deliver is also much longer than advertised.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Review collected in partnership with PACK & SEND

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  • Verified

Recommended Service

published

Order and pick up was smooth and as expected. The only issue is that the parcel arrived one day after the estimate due to the local distribution provider not offloading the package before travelling to the next town. I dont believe this was due to any fault of Pack & Send.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Hi Kristy, Thanks so much for taking the time to write to us about your Pack & Send experience. We really appreciate the great feedback you have given us.

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Review collected in partnership with PACK & SEND

Jayson
JaysonPerth
  • 3 reviews
  • Verified

Good value

published

Pick up was a few days late, but in the end it was delivered to me and for a decent price, actually very happy, price was good value for the delivery distance and weight, which makes up for the long wait and no communication on the days when the item was not collected

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Review collected in partnership with PACK & SEND

DJ Spook
DJ SpookSouth East Queensland, QLD
  • 2 reviews
  • Verified

Average Overall

published

Delivery was a little slow - also was charged extra after item was dropped at store - would have preferred if item was checked on drop-off and informed immediately of increase in cost.

Tracking information was extremely poor - was still showing dropped off at Liverpool store after it had arrived two days later in Brisbane!

Paid extra for Signature on Delivery and yet item was just left at front door - courier didn't even bother to knock on door! If Social Distancing is their excuse then I shouldn't have been charged the extra for Signature on Delivery.

Item arrived in good condition - even with the extra charges the cost was reasonable.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Review collected in partnership with PACK & SEND

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Questions & Answers

JEFFERSON T.
JEFFERSON T.asked

What's the shipping charge I want to send cycle (bike) weight 9 kg to India ( assam) pin code 781005

No answers
LizBet
LizBetasked

Can you please confirm that the additional cost for a signature on delivery will ensure that a signature is obtained and parcels will not simply be left on doorsteps etc?

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Unhappy Customer
Unhappy Customerasked

Can you guarantee that a parcel will be delivered in the next 1-2 days from pick up?

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
See all PACK & SEND questions

Get an answer from our members and PACK & SEND representatives

Details

Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.

Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.

Points of praise for Pack & Send

  • An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers.
  • Fast deliveries were made, with goods arriving either on time or earlier than the required date.
  • Parcels were commonly reported to have arrived at their destination in good condition.
  • A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future.
  • The online self-service booking system proved itself to be an easy and straightforward process.
  • Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post.

ProductReview_2022 Awards_logo

If you need goods delivered safely and efficiently, Pack & Send is a reliable option. This courier is clearly a trustworthy option - and has three ProductReview awards for Best Courier to show for it, earned in 2019, 2021 and 2022. Top points were awarded for goods being delivered on time and in good condition.

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