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Pros
- Verified
Very Average
Package leaves Qld for NSW, after 48hrd the tracking app places it in SA. My inquiry was rebuffed; "private arrangement between Sender & P&S". But I paid?! It arrived a week later, only slightly damaged.
- Incentivised Review No
- Sender or ReceiverReceiver
- Delivery TimeLate
- Shipping TypeDomestic
- Delivery Arrived in Good ConditionNo
Review collected in partnership with PACK & SEND
- 6 reviews
- Verified
A BOOKING Service NOT a Courier Service
Pack and Send are a booking service only, they out source the actual courier that collects and delivers your goods, without telling you which company they will use.
Mostly this is fine, but if you have a issue (I had a carton arrive split open) they are the first to tell you it’s not their problem (unless and if you pay extra) so they are good for booking, a good price but poor on follow through of any issues. I will keep using them for the small amount of times I need them, but will suggest you buy insurance. Tracking is difficult as it seems to get scanned at one place 5 times then nothing then 5 times at another place so you are never really sure what’s going on. The actual couriers at my end are great, polite and helpful.
- Incentivised Review No
- Sender or ReceiverReceiver
- Delivery TimeLate
- Shipping TypeDomestic
- Delivery Arrived in Good ConditionNo
Hi Ladytarn,
Thanks so much for taking the time to write to us about your Pack & Send experience. Your review means a lot to us and we appreciate your support. We'll definitely pass your comments onto...
Review collected in partnership with PACK & SEND
- Verified
Poor choice of delivery company
Pack and send has a great online service portal to send parcels.
Unfortunately, they subcontract out the delivery to other companies, who in this case, is TNT couriers, who was very rough with my parcel, with bits of the box ripped off and the contents jostled around.
This review is more so aimed at TNT couriers who you should absolutely avoid, as the time it takes to deliver is also much longer than advertised.
- Incentivised Review No
- Sender or ReceiverReceiver
- Delivery TimeLate
- Shipping TypeDomestic
- Delivery Arrived in Good ConditionNo
Hi John, We appreciate you sharing the details of your recent delivery experience. We do apologise that your goods were not delivered inside the desired time frame. We've taken note of the points you'...
Read moreve raised to take up directly with the carrier team.Review collected in partnership with PACK & SEND
- Verified
Normally good but not during COVID
Never had too many issued before with Pack & Send but during Covid my staff had to drop the parcel to the DHL office on the other side of the island, it was not collected. Then what normally takes 2-3 days took 17 days. I did get a small amount back as a good will refund but the service is poor and they are not adjusting express shipping rates in line with the current service. You can't keep charging what you normally would for a 3 day service when it takes 17 and you have to drop the parcel to the depot. Come on guys we expect better service for a premium price
- Incentivised Review No
- Sender or ReceiverSender
- Delivery TimeLate
- Shipping TypeInternational
- Delivery Arrived in Good ConditionNo
Hi Georgia. Online feedback is really important to us and we're thankful you took the time to let us know about your experience with us. If we can investigate further for you, please email full detai...
Read morels along with your tracking number and contact details to customerservice@packsend.com.au.Review collected in partnership with PACK & SEND
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- Verified
item damaged on receipt, no one interested
14 days to deliver, missing in transit, item damaged by courier. No one interested, NO CLAIM !!! Wont use again. emailed customer service with complaint, however no response. cannot reccomend this service after this event.
- Incentivised Review No
- Sender or ReceiverSender
- Delivery TimeUnacceptably Late
- Shipping TypeDomestic
- Delivery Arrived in Good ConditionNo
Review collected in partnership with PACK & SEND
Questions & Answers
Hi. Are you guys sending parcel in the Philippines?
Thank you
Thanks for your enquiry. We'll need to refer you to a Service Centre in West Perth for this information. For full details on this Service Centre, please visit the following link https://www.packsend.com.au/westperth
What's the shipping charge I want to send cycle (bike) weight 9 kg to India ( assam) pin code 781005
Good Morning. Thanks for the enquiry and for this we have a couple of options. You can visit our website for an Online Service or for the option to ship with a local Service Centre. They provide a per...
Read moresonalised service that will ensure they take care of everything for you. Please visit the locations page found on the following link for information on this option. Thank you. https://www.packsend.com.au/
Can you please confirm that the additional cost for a signature on delivery will ensure that a signature is obtained and parcels will not simply be left on doorsteps etc?
Thanks for the contact Liz. This option is provided on the basis the carrier & delivering driver, recognises this request and obtains the signature. If for some reason it is not obtained, we will be h...
Read moreappy to investigate and refund the additional cost.Get an answer from our members and PACK & SEND representatives
Details ·
Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.
Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.
Points of praise for Pack & Send
- An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers.
- Fast deliveries were made, with goods arriving either on time or earlier than the required date.
- Parcels were commonly reported to have arrived at their destination in good condition.
- A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future.
- The online self-service booking system proved itself to be an easy and straightforward process.
- Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post.
If you need goods delivered safely and efficiently, Pack & Send is a reliable option. This courier is clearly a trustworthy option - and has three ProductReview awards for Best Courier to show for it, earned in 2019, 2021 and 2022. Top points were awarded for goods being delivered on time and in good condition.
Extra Information
PACK & SEND is a ProductReview.com.au Awards Winner for 2022, 2021 and 2019. Learn more
Even faster this time
Terrific timely delivery
Excellent app
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Hi Terry, We're very sorry to hear of this experience. It seems from your comments that you have called the carrier directly rather than the PACK & SEND Customer service team, who can be reached on 13...
Read more00 668 000. The carriers don't have access to the online self service bookings transacted through PACK & SEND and therefore, would not have been able to assist you. If we can assist you further, please call our team on the above number.