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PACK & SEND
4.5 from 6,392 reviews · View Statistics
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Listing monitored by PACK & SEND

Pros

Caring customer service
Efficient, on-time delivery
Reasonably priced services

Reviews

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Simple & cost effective

published

The process of online booking was very simple. Cost was very reasonable, much cheaper than I expected. Online tracking was helpful although package arrived three days later than eta. Still very satisfied.

  • Incentivised Review No
  • Sender or ReceiverReceiver
  • Delivery TimeLate
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thank you for taking the time to tell us about your experience with PACK & SEND's Online Self Service. We're so glad to hear you were happy with our service and look forward to helping you again soon.

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IanM
IanMGreater Melbourne (Inner), VIC
  • 2 reviews
  • Verified

Acceptable

published
  • Incentivised Review No
  • Sender or ReceiverReceiver
  • Delivery TimeLate
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Hi Ian,
Your opinion & feedback is valuable to us and helps us work towards improving all aspects of our business. We'll definitely pass your comments onto our team. We look forward to helping you again soon.

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Review collected in partnership with PACK & SEND

Robert Carter
Robert CarterIllawarra, NSW
  • 2 reviews

Excellent service

published

Excellent service the only thing I would like to see is more up to date tracking as tracking only states it has left does not give you up to date manifest depot locations

  • Sender or ReceiverReceiver
  • Delivery TimeLate
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Hi Robert, Thanks so much for taking the time to write to us about your Pack & Send experience. We'll definitely pass your comments onto our team regarding the tracking updates and thank you for your feedback.

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The reviewer stated that an incentive was offered for this review

  • Verified

Excellent service, helpful staff.

published

The Pack N Send website and online process was easy to navigate and comprehensive. Pack N Send staff both at the local center and the online help desk were very responsive and helpful. The overall service experience was only let down by the sub-contracting carriers - the pickup was handled by TNT express, and didn't happen until the day after it was requested. The drop off was by FedEx, and the driver dropping off handled the packages very roughly, using excessive force to remove them, and spilling other packages on the ground. But overall my shipment arrived fairly quickly and undamaged, at a fair price.

  • Incentivised Review No
  • Sender or ReceiverReceiver
  • Delivery TimeLate
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Review collected in partnership with PACK & SEND

Couriers

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  • Verified

Recommended Service

published

Order and pick up was smooth and as expected. The only issue is that the parcel arrived one day after the estimate due to the local distribution provider not offloading the package before travelling to the next town. I dont believe this was due to any fault of Pack & Send.

  • Incentivised Review No
  • Sender or ReceiverReceiver
  • Delivery TimeLate
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Hi Kristy, Thanks so much for taking the time to write to us about your Pack & Send experience. We really appreciate the great feedback you have given us.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Jayson
JaysonPerth
  • 3 reviews
  • Verified

Good value

published

Pick up was a few days late, but in the end it was delivered to me and for a decent price, actually very happy, price was good value for the delivery distance and weight, which makes up for the long wait and no communication on the days when the item was not collected

  • Incentivised Review No
  • Sender or ReceiverReceiver
  • Delivery TimeLate
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Questions & Answers

smngb
smngbasked

Hi. Are you guys sending parcel in the Philippines?

Thank you

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thanks for your enquiry. We'll need to refer you to a Service Centre in West Perth for this information. For full details on this Service Centre, please visit the following link https://www.packsend.com.au/westperth

JEFFERSON T.
JEFFERSON T.asked

What's the shipping charge I want to send cycle (bike) weight 9 kg to India ( assam) pin code 781005

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
LizBet
LizBetasked

Can you please confirm that the additional cost for a signature on delivery will ensure that a signature is obtained and parcels will not simply be left on doorsteps etc?

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
See all PACK & SEND questions

Get an answer from our members and PACK & SEND representatives

Details · 

Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.

Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.

Points of praise for Pack & Send

  • An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers.
  • Fast deliveries were made, with goods arriving either on time or earlier than the required date.
  • Parcels were commonly reported to have arrived at their destination in good condition.
  • A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future.
  • The online self-service booking system proved itself to be an easy and straightforward process.
  • Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post.

ProductReview_2022 Awards_logo

If you need goods delivered safely and efficiently, Pack & Send is a reliable option. This courier is clearly a trustworthy option - and has three ProductReview awards for Best Courier to show for it, earned in 2019, 2021 and 2022. Top points were awarded for goods being delivered on time and in good condition.

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Extra Information

Sendle
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PACK & SEND is a ProductReview.com.au Awards Winner for 2022, 2021 and 2019. Learn more

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lex

Lost delivery

by lex on 19 Aug 2022
My box went missing about a week late. Then I sent a missing enquiry with in a day they found it and it was delivered the next day so good... Read full review

Liz

Even faster this time

by Liz on 19 Aug 2022
Suitcase left my home in Townsville on Monday and was at my nephew's door in Brisbane on the Wed.... Read full review

happyshopper

Terrific timely delivery

by happyshopper on 18 Aug 2022
Ordered a mat from Sydney on a Sunday night, and was delivered in North Queensland 8.30 Friday morning, which I feel is great.... Read full review

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