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PACK & SEND
4.5 from 4,819 reviews · View Statistics

Pros

  • Caring customer service

  • Efficient, on-time delivery

  • Reasonably priced services

Reviews

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  • Verified

Great service

published

service was great - and delivery was very fast - posted Friday; delivered Monday.
Was allowed to order label online to save costs; and they were willing to print label in store and tape up the box

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

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Steve A.

Steve A.Metropolitan Adelaide, SA

GREAT Service

published

easy to deal with, prompt delivery from USA, cost to ship by air was/is reasonable and all labels were taken care of. highly recommend to use this for international items, no size is to large

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
Similar opinion? Write a review on ProductReview.com.au!
Angie

Angie

  • 2 reviews
  • 1 like

Very Happy with the Service

published

Sent preowned clothing and shoes to my daughter in the USA. Could not have been more helpful and box arrived in States in record time with no custom problems.
Pack&Send Mittagong

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Angie,
It's great to receive such a fabulous review from another happy & satisfied customer. We'll definitely pass your comments onto our team to let them know how pleased you were with their service. Thank you so much for your 5 star review.

Similar opinion? Write a review on ProductReview.com.au!
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Carol Croce

Carol CroceCanberra 2600, ACT

  • Verified

Fast efficient service at an affordable price

published

I was able to send two large pieces of luggage interstate in less time and at less cost than any other postal carrier or courier service. Easy drop off in Canberra, helpful and friendly staff and arrived on time as promised. I will definitely use them again.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Carol,
Thanks so much for taking the time to write to us about your Pack & Send experience. We're so glad to hear you were happy with our service and sincerely thank you for your business.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Excellent service

published

I have used their service thrice . Very professional and timely service . Highly recommend to use their services . My local branch is the one in Geelong . Very friendly and approachable staff

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!
  • Verified

Way too easy

published

Such an easy process saved me time and effort of going to the post office. Instructions were clear and drivers arrived as expected. I could not be happier. My delivery was picked up and delivered on time in perfect condition. Tracking information was helpful to have but I didn't need to use it as everything happened as it should have.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Kylie,
It's great to receive such a fabulous review from another happy & satisfied customer. We're so happy to know that everything went well throughout your delivery experience and look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

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Tina Fox

Tina FoxCentral Queensland, QLD

Excellent service

published

Helpful staff, easy transaction, goods arrived in time and in good order.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Tina,
We are over the moon to know that we were able to exceed your expectations and look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!
  • Verified

The driver couldn't deliver in time becos he couldn't understand the address

published

The address was proved to be sufficient and correct but becos of the driver's inability to deliver to the correct business address we didn't receive it in time for a conference. Will never use this service again for business purposes.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

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Lyn Harrod

Lyn HarrodGreater Melbourne (Outer), VIC

  • Verified

Straight forward and easy

published

Package was booked, picked up from Melbourne and delivered to Perth within about 3 days. The cost was way less than Couriers Please, and last time I sent with Couriers Please the item took more than a week, even though I had paid extra to get it there quicker. Very happy with the service.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Lyn,
We really appreciate you taking the time to write to us about your Pack & Send experience. We're so pleased that everything went well throughout your delivery experience and we're very happy to have you as a loyal customer.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

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  • Verified

Fantastic website & smooth flow of work. Reasonable price

published

It's a one-stop solution for a private sender. We have passed through positive experience.
Fantastic website & smooth flow of work. Reasonable price.
good luck. Keep it up. Thanks. 30 words are too much for review

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Darshika,
We're so happy to know that everything went well throughout your delivery experience and look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

John S.

John S.Sydney, NSW

  • Verified

Great service and pricing

published

Easy no fuss website to navigate, the parcel was picked up in a timely manner fast delivery time and affordable price. Would use again if their price was right. Yep

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi John,
It's great to receive such a fabulous review from another happy & satisfied customer. We're so pleased you found our service cost effective and reliable and hope to see you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

  • Verified

Efficient service

published

Website was easy to use to arrange sending items. Sender had no issues with the driver. Receiver received all items very quickly and in good condition. Tracking was very accurate.

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Hannah,
We really appreciate you taking the time to write to us about your Pack & Send experience. Our team will be so thrilled to hear how happy you were with their service.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

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Henry D

Henry DFar North Queensland, QLD

  • 5 reviews
  • 1 like
  • Verified

So easy!

published

The online self service is so easy and competitive. It is also very convenient being able to send from service centre to service centre knowing the parcel is secure end to end.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Henry,
Thank you for taking the time to tell us about your experience with Pack & Send's Online Self Service. We're so glad to hear you were happy with our service and look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

  • Verified

Great communication, affordable cross country shipping!

published

Great communication, package was collected on time and tracking system was reliable. Package took about 5-7 days from Vic to Wa which I thought was great considering it was affordable!

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi J.V,
We're so happy to know that everything went well throughout your delivery experience and look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

  • Verified

First time using, happy with service.

published

Fast, Easy and cheap, what more could you ask for?

Kind of annoying this review needs 30 words but.. waste of time..

21 22 23 24 25 26 27 28 29 30..

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Damian,
Thanks so much for taking the time to write to us about your Pack & Send experience. We'll definitely pass your comments onto our team to let them know how pleased you were with their service.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Couriers

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Karen

KarenVictoria

  • 2 reviews
  • Verified

Great Service

published

Very easy to use the online service. Easy to drop off the packages at the nearby Pack and Send. Quick delivery to a local address in Melbourne and to NSW. Great prices.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Karen,
We really appreciate you taking the time to tell us about your Pack & Send delivery experience. We look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

John B.

John B.South East Queensland, QLD

  • Verified

This was my first time using pack & send, and now I will be using as my full-time carrier.

published

Everything was spot on. This was my first time using pack & send, and now I will be using as my full-time carrier from now on. My receiver was happy as well.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi John B,
We really appreciate the great feedback you have given us. We'll definitely pass your comments onto our team to let them know how pleased you were with their service.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

David Ewin

David EwinSouth East Queensland, QLD

  • Verified

Very happy!

published

Very easy to use online booking service. Package was picked up on the day advised, tracking was great & delivery was quick. I can certainly recommend them as a reliable service that I will be using again.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi David,
We're so pleased that everything went well throughout your delivery experience and we're very happy to have you as a loyal customer. Thank you so much for your 5 star review.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Sendle

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8,928 reviews
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Excellent service

published

Package arrived quickly with no breakage of fragile items. Very easy to use service and the staff were very helpful and friendly. Would highly recommend this business to family and friends.

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Louise,
It's great to receive such a fabulous review from another happy & satisfied customer. We'll definitely pass your comments onto our team to let them know how pleased you were with their service. We look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!
Warren M.

Warren M.Goulburn Valley, VIC

  • Verified

Prompt service

published

Parcel was handled promptly at despatch and arrived from Victoria to Western Australia in less than a week this would be unheard of with an alternative carrier. Price was reasonable

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Warren,
We're so pleased you found our service cost effective and reliable and hope to see you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Page 1 of 90
See all PACK & SEND reviews

Questions & Answers

kaz

kazasked

Why does my tracking say shipment on hold ?

3 answers
PACK & SEND
CustomerCare P.PACK & SEND

Hi Kaz. Please provide your tracking number so we can assist with your enquiry. Thank you

kaz
kaz

WGGA035224OL it's being sent to me from my uncle

PACK & SEND
CustomerCare P.PACK & SEND

Thank you Kaz. This is a consignment booked through Pack & Send Wagga Wagga. Please contact them directly at waggawagga@packsend.com.au or by calling 02 6971 7299. They will be able to assist. Thank you.

norma.brea

norma.breaasked

Which one is the tracking number that I have to submit to follow the documents that I send to overseas.

2 answers
Derek smith
Derek smith

I received an email and linked to website to track.

PACK & SEND
CustomerCare P.PACK & SEND

Hi Norma, Sorry for the delayed response here. You can use the tracking number starting with AUW on https://www.packsend.com.au/couriers-freight/track-and-trace/. The other carrier tracking number can be tracked on the carrier website.

John S.

John S.asked

Are you guys able to send iphone to India ?

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Hi John. Unfortunately not through the Online Self Service option. Please visit our website locations page for the nearest Pack & Send Service Centre who can assist. Thank you and please take care. https://www.packsend.com.au/couriers-narre-warren-vic-3805/?p=39724

See all PACK & SEND questions

Get an answer from our members and PACK & SEND representatives

Details

Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.

Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.

Points of praise for Pack & Send:

  • An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers
  • Fast deliveries were made, with goods arriving either on time or earlier than the required date
  • Parcels were commonly reported to have arrived at their destination in good condition
  • A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future
  • The online self-service booking system proved itself to be an easy and straightforward process
  • Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post

2021 ProductReview Awards logo

If you need goods delivered safely and efficiently, Pack & Send is a reliable, trustworthy option. This has earned it the 2021 Award Winner for Best Courier Service, with top points awarded for goods being delivered on time and in good condition.

Visit official website

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