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PACK & SEND
4.5 from 4,900 reviews · View Statistics

Pros

  • Caring customer service

  • Efficient, on-time delivery

  • Reasonably priced services

Reviews

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Michael L

Michael LSydney, NSW

  • 2 reviews
  • 6 likes
  • Verified

Very impressed

published

offered reasonable rates and insurance, fast service door to door, would recommend service, transported a large box with a bike inside and arrived in perfect condition, faster than expected too

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Michael,
It’s so great to receive feedback like this from our happy customers. Your review means a lot to us and we appreciate your support. We're so glad to hear you were happy with our service and sincerely thank you for your business.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

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Rob Ferguson

Rob FergusonMetropolitan Adelaide, SA

  • Verified

Great service

published

Wow these guys are good. Booked online late evening. Picked up in Vic next day. Delivered to SA next day. Tracking service is pretty good so will use this service again

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Rob,
Thank you so much for taking the time to leave such a positive review. We really appreciate your business and look forward to helping you again in the future.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Michael

MichaelGreater Melbourne (Outer), VIC

  • 2 reviews
  • 2 likes

Worst courier company

published

Package did not arrive on paid scheduled date. They used a third party courier aramex and neither company got back to me with any update after 4 days of continuously calling and emailing. Total lack of customer care or communication

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
3 comments
PACK & SEND
CustomerCare P.PACK & SEND
Michael
Michael

It arrived 6 days late, and arrived 3 days after someone finally got back to and said the package has been located and would arrive before 5pm that day. Not good enough

PACK & SEND
CustomerCare P.PACK & SEND

We apologise again Michael. It is a DIY Self Service that provides estimates only, there are no guaranteed delivery dates. If you require this option, we recommend using a local PACK & SEND Service Centre, they can provide this service. Thank you.

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Annie M

Annie M

  • 2 reviews
  • Verified

Exceptional service

published

Very easy online service. Item received the next day. Fantastic service. Great business. Wouldn’t use any other courier service. I love the self service labels. Well done pack and send!

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Annie,
Thank you for taking the time to tell us about your experience with Pack & Send's Online Self Service. We are over the moon to know that we were able to exceed your expectations and look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

  • Verified

Absolutely awful

published

Had to call four times, took 3 attempts to even get the courier to collect the package. Then it was left in an unsafe place downstairs in the building, well after the estimated delivery date, and not at our office as instructed.

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Corina W.

Corina W.Greater Melbourne (Outer), VIC

Excellent Service and Packing

published

Large painting in a glassed frame. Collected promptly and packed extremely well. Arrived in the expected time in perfect condition. Highly recommend this team and their service. Great work - Thanks

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Thanks Corina. I bet the painting looks perfect on your wall. Your fabulous feedback means a lot to us and we hope to see your business again soon.

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Matthew Connole

Matthew Connole Metropolitan Adelaide, SA

  • Verified

Easy way to transport bikes.

published

Very simple to organize your own parcel for pickup and delivery. Tracking was very accurate and delivery prompt from interstate. Pricing was also fair and reasonable. Would definitely use again!

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Matthew,
We are constantly hard at work doing everything we can to deliver high quality experiences to every one of our customers. We're so pleased you found our service cost effective and reliable and hope to see you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

T-Mac

T-MacSydney, NSW

  • Verified

Quick and easy

published

Within 24 hours of placing my order online, the items were collected from Perth and delivered to Sydney in only 3 days. Can't believe how quick and easy it was.

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Karen

KarenSydney Surrounds, NSW

  • 3 reviews

Fast, fabulous service

published

Goods were collected from two addresses in WA, packaged together and shipped to us in regional NSW. Our goods arrived in pristine condition, earlier than expected, and at a reasonable shipping cost. Would recommend Pack & Send Bibra Lakes to anyone needing to move goods.

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
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Steve A.

Steve A.Metropolitan Adelaide, SA

GREAT Service

published

easy to deal with, prompt delivery from USA, cost to ship by air was/is reasonable and all labels were taken care of. highly recommend to use this for international items, no size is to large

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Steve,
We're so happy to know that everything went well throughout your delivery experience and look forward to helping you again soon.

  • Verified

Efficient service

published

Website was easy to use to arrange sending items. Sender had no issues with the driver. Receiver received all items very quickly and in good condition. Tracking was very accurate.

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Hannah,
We really appreciate you taking the time to write to us about your Pack & Send experience. Our team will be so thrilled to hear how happy you were with their service.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Excellent service

published

Package arrived quickly with no breakage of fragile items. Very easy to use service and the staff were very helpful and friendly. Would highly recommend this business to family and friends.

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Louise,
It's great to receive such a fabulous review from another happy & satisfied customer. We'll definitely pass your comments onto our team to let them know how pleased you were with their service. We look forward to helping you again soon.

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Belinda hains

Belinda hainsSouth East Queensland, QLD

  • Verified

Speedy, cost-effective and efficient

published

I had many quotes to bring a shipment to Australia from USA with long waits. These guys exceeded all expectations. They were an online service that provided an instant quote. They picked up within a day, delivered on time with great tracking. I couldn't have asked for better. They have now changed my thoughts on bringing items in from America and will be using them as my regular.

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

great service

published

guys went to the airport to rescue my lappy. no fuss and got it in the mail next day.
was very happy with the service, they were very helpful and responsive

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Andy, Thank you so much for taking the time to leave such a positive review. Glad that your laptop was rescued and returned to it's happy home. We really appreciate your business and look forward to helping you again in the future.

Fast, efficient, safe. It was perfect.

published

Needed an expensive office chair and two fragile wall mounted mirrors to be delivered. Office chair was strapped to a wooden slab so it wouldn't roll, the seat was packed with bubble wrap, the chair itself was wrapped with bubble wrap with multiple layers then wrapped again with thick plastic. Was exceptionally protected and arrived immaculate. Both mirrors were in one box, wrapped the same way as the chair, but with cardboard and filler ensuring they would not slide or slip. Both were also wrapped extensively, there was more bubble wrap than mirror in the box.

Was definitely very expensive to have all three moved from Adelaide to Sydney, but fair given you can rest easy it will arrive in the conditions you sent it.

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
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Questions & Answers

kaz

kazasked

Why does my tracking say shipment on hold ?

3 answers
PACK & SEND
CustomerCare P.PACK & SEND

Hi Kaz. Please provide your tracking number so we can assist with your enquiry. Thank you

kaz
kaz

WGGA035224OL it's being sent to me from my uncle

PACK & SEND
CustomerCare P.PACK & SEND

Thank you Kaz. This is a consignment booked through Pack & Send Wagga Wagga. Please contact them directly at waggawagga@packsend.com.au or by calling 02 6971 7299. They will be able to assist. Thank you.

norma.brea

norma.breaasked

Which one is the tracking number that I have to submit to follow the documents that I send to overseas.

2 answers
Derek smith
Derek smith

I received an email and linked to website to track.

PACK & SEND
CustomerCare P.PACK & SEND

Hi Norma, Sorry for the delayed response here. You can use the tracking number starting with AUW on https://www.packsend.com.au/couriers-freight/track-and-trace/. The other carrier tracking number can be tracked on the carrier website.

John S.

John S.asked

Are you guys able to send iphone to India ?

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Hi John. Unfortunately not through the Online Self Service option. Please visit our website locations page for the nearest Pack & Send Service Centre who can assist. Thank you and please take care. https://www.packsend.com.au/couriers-narre-warren-vic-3805/?p=39724

See all PACK & SEND questions

Get an answer from our members and PACK & SEND representatives

Details

Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.

Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.

Points of praise for Pack & Send:

  • An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers
  • Fast deliveries were made, with goods arriving either on time or earlier than the required date
  • Parcels were commonly reported to have arrived at their destination in good condition
  • A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future
  • The online self-service booking system proved itself to be an easy and straightforward process
  • Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post

2021 ProductReview Awards logo

If you need goods delivered safely and efficiently, Pack & Send is a reliable, trustworthy option. This has earned it the 2021 Award Winner for Best Courier Service, with top points awarded for goods being delivered on time and in good condition.

Visit official website

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