Caring customer service
Efficient, on-time delivery
Reasonably priced services
Reviewer Photos & Videos
offered reasonable rates and insurance, fast service door to door, would recommend service, transported a large box with a bike inside and arrived in perfect condition, faster than expected too
Wow these guys are good. Booked online late evening. Picked up in Vic next day. Delivered to SA next day. Tracking service is pretty good so will use this service again
Worst courier company
Package did not arrive on paid scheduled date. They used a third party courier aramex and neither company got back to me with any update after 4 days of continuously calling and emailing. Total lack of customer care or communication
Very easy online service. Item received the next day. Fantastic service. Great business. Wouldn’t use any other courier service. I love the self service labels. Well done pack and send!
Had to call four times, took 3 attempts to even get the courier to collect the package. Then it was left in an unsafe place downstairs in the building, well after the estimated delivery date, and not at our office as instructed.
Excellent Service and Packing
Large painting in a glassed frame. Collected promptly and packed extremely well. Arrived in the expected time in perfect condition. Highly recommend this team and their service. Great work - Thanks
Easy way to transport bikes.
Very simple to organize your own parcel for pickup and delivery. Tracking was very accurate and delivery prompt from interstate. Pricing was also fair and reasonable. Would definitely use again!
Quick and easy
Within 24 hours of placing my order online, the items were collected from Perth and delivered to Sydney in only 3 days. Can't believe how quick and easy it was.
Fast, fabulous service
Goods were collected from two addresses in WA, packaged together and shipped to us in regional NSW. Our goods arrived in pristine condition, earlier than expected, and at a reasonable shipping cost. Would recommend Pack & Send Bibra Lakes to anyone needing to move goods.
easy to deal with, prompt delivery from USA, cost to ship by air was/is reasonable and all labels were taken care of. highly recommend to use this for international items, no size is to large
Website was easy to use to arrange sending items. Sender had no issues with the driver. Receiver received all items very quickly and in good condition. Tracking was very accurate.
Package arrived quickly with no breakage of fragile items. Very easy to use service and the staff were very helpful and friendly. Would highly recommend this business to family and friends.
Speedy, cost-effective and efficient
I had many quotes to bring a shipment to Australia from USA with long waits. These guys exceeded all expectations. They were an online service that provided an instant quote. They picked up within a day, delivered on time with great tracking. I couldn't have asked for better. They have now changed my thoughts on bringing items in from America and will be using them as my regular.
guys went to the airport to rescue my lappy. no fuss and got it in the mail next day.
was very happy with the service, they were very helpful and responsive
Fast, efficient, safe. It was perfect.
Needed an expensive office chair and two fragile wall mounted mirrors to be delivered. Office chair was strapped to a wooden slab so it wouldn't roll, the seat was packed with bubble wrap, the chair itself was wrapped with bubble wrap with multiple layers then wrapped again with thick plastic. Was exceptionally protected and arrived immaculate. Both mirrors were in one box, wrapped the same way as the chair, but with cardboard and filler ensuring they would not slide or slip. Both were also wrapped extensively, there was more bubble wrap than mirror in the box.
Was definitely very expensive to have all three moved from Adelaide to Sydney, but fair given you can rest easy it will arrive in the conditions you sent it.
Questions & Answers
Why does my tracking say shipment on hold ?
PACK & SEND
Hi Kaz. Please provide your tracking number so we can assist with your enquiry. Thank you
WGGA035224OL it's being sent to me from my uncle
PACK & SEND
Thank you Kaz. This is a consignment booked through Pack & Send Wagga Wagga. Please contact them directly at email@example.com or by calling 02 6971 7299. They will be able to assist. Thank you.
Which one is the tracking number that I have to submit to follow the documents that I send to overseas.
I received an email and linked to website to track.
PACK & SEND
Hi Norma, Sorry for the delayed response here. You can use the tracking number starting with AUW on https://www.packsend.com.au/couriers-freight/track-and-trace/. The other carrier tracking number can be tracked on the carrier website.
Are you guys able to send iphone to India ?
PACK & SEND
Hi John. Unfortunately not through the Online Self Service option. Please visit our website locations page for the nearest Pack & Send Service Centre who can assist. Thank you and please take care. https://www.packsend.com.au/couriers-narre-warren-vic-3805/?p=39724
Get an answer from our members and PACK & SEND representatives
Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.
Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.
Points of praise for Pack & Send:
- An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers
- Fast deliveries were made, with goods arriving either on time or earlier than the required date
- Parcels were commonly reported to have arrived at their destination in good condition
- A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future
- The online self-service booking system proved itself to be an easy and straightforward process
- Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post
If you need goods delivered safely and efficiently, Pack & Send is a reliable, trustworthy option. This has earned it the 2021 Award Winner for Best Courier Service, with top points awarded for goods being delivered on time and in good condition.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.