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PACK & SEND
4.5 from 5,088 reviews · View Statistics
Listing monitored by PACK & SEND

Pros

  • Caring customer service

  • Efficient, on-time delivery

  • Reasonably priced services

Reviews

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Reviewer Photos & Videos

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  • Verified

Fast, easy, cheap, and good quality.

published

Shipped a fibreglass wing from North QLD to NSW. It arrived in 3 business days, in good condition & well looked after - and didn't cost a heap to ship! My main reason for using Pack&Send is that they are reliable with delivery and always take care of my parcels.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Elliot,
Thank you for your kind words and for giving us a high five for all that we do. It is truly nice to know that our efforts are paying off. We look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Extremely Impressed

published

I live in another state. Pack and Send picked up my item, packaged it and had it delivered to me in a very reasonable time and packed appropriately. I was extremely impressed.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi,
Thanks so much for taking the time to write to us about your Pack & Send experience. We'll definitely pass your comments onto our team to let them know how pleased you were with their service.

Other Couriers

 
 

0.0
(1,234)
  • Verified

Easy convenient service

published

Process was easy and convenient for all parties. Parcel arrived as expected in good time and good condition. Online tracking and updates were accurate. The booking procedure was made clear.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Emma,
Thank you for taking the time to tell us about your experience with Pack & Send's Online Self Service. We're so glad to hear you were happy with our service and sincerely thank you for your business.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

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Wonderful friendly service

published

Arranged pick up of furniture Froome Canberra for delivery yo Bundanoon.
Picked up and delivered within 2 days.
Have used Pack and Send on other occasions and will use them again .
Will not hesitate to recommend.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Jan,
We are constantly hard at work doing everything we can to deliver high quality experiences to every one of our customers. We're so glad to hear you were happy with our service and sincerely thank you for your business.

Kon S
Kon SGreater Melbourne (Outer), VIC
  • 5 reviews
  • Verified

Cheap and Good

published

Fast service, great price. Used other couriers and they charge a fortune if your package is over specifications.
These guys are the best out there. If you are looking for cheap and good, look no further.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Kon,
It's great to receive such a fabulous review from another happy & satisfied customer. We're so glad to hear you were happy with our service and sincerely thank you for your business.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

  • Verified

Delivered on time, well handled, easy process.

published

Package picked up on time, delivered on time, items were well handed, and process was easy to follow. Tracking information did not reflect real time, as it showed in the sending destination even though items were delivered interstate that day. Still happy.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Kai
KaiSydney, NSW
  • Verified

Definitely will use it again

published

I wish the Tracking System Updated Live, I was tracking the parcel and still in Mel then in 1/2 hr parcel arrived (Happy) very quick only overnight from Mel- Syd, I will definitely recommend your service to all my family n friend

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Kai,
Thanks so much for taking the time to write to us about your Pack & Send experience. We're so glad to hear you were happy with our service and look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

The reviewer stated that an incentive was offered for this review

  • Verified

Very quick and cheap

published

Package was easy to book online and arrived the next day depot to depot. Completely painless and fast delivery. Will certainly use again for large packages. Simple, fast service which is exactly what you want from a courier

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi David,
It is awesome to know that everything went well throughout your delivery experience. Thank you so much for your 5 star review and your positive comments.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

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0.0
(1,234)

A tricky Job well handled

published

We had a 20kg un-accompanied parcel that couldn't fly with us from Hamilton Island airport and needed to be delivered to our home.
Pack and Send Mackay handled the whole job seemlessly and at a very reasonable price given the complexitity of the travel route.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Cam,
On behalf us Pack & Send I would like to thank you for sharing this great review about our store! We are thrilled that you enjoyed your experience. Thank you so much for your 5 star review and your positive comments.

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Excellent service, good communication and fast shipping

published

Would recommend Pack and Send Bondi Junction. Quite costly but worth the expense to get a valuable shipment sent This is the second time I have used them and wouldn't hesitate to use them again

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Nora,
On behalf us Pack & Send I would like to thank you for sharing this great review about our store! We are thrilled that you enjoyed your experience.

Margy Butler
Margy ButlerIllawarra, NSW
  • Verified

Excellent Service

published

Very easy and stress free and sooo cheap. The parcel arrived in great condition and in excellent time. The emails arrived with labels etc which made it all so easy.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Margy,
Thank you for taking the time to tell us about your experience with Pack & Send's Online Self Service. We're so happy to know that everything went well throughout your delivery experience and look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Win
WinGreater Melbourne (Inner), VIC
  • Verified

Great value and prompt delivery

published

My package arrived within timeframe and professionally delivered. Looks to have been handled with care. Great customer service and advice for my self-serve package. Tracking was informative but a little slow with updating.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Win,
Thanks so much for taking the time to review your experience with Pack & Send. Your opinion & feedback is valuable to us and helps us work towards improving all aspects of our business. We look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Janet Reynolds
Janet ReynoldsBrisbane
  • 5 reviews
  • 3 likes

The advice, service and delivery of a fragile item was excellent.

published

The Pack and Send representative was excellent in being very helpful with advice and information and everything that he said would happen, did happen. The item was picked up on time, it was packed expertly (which was good as it was a glass table), and delivered very quickly (interstate from Victoria to Brisbane - quicker than it takes Australia Post to deliver a letter across Brisbane!). The delivery person was also extremely helpful and very polite and efficient. He called ahead of time, and arrived time. The only minor (very minor) negative is that the tracking system did not provide very much information.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Janet,
Thank you so much for taking the time to leave such a positive review. We really appreciate your business and look forward to helping you again in the future.

  • Verified

Great service that is reliable

published

Thorough and reliable service. Booked the day before and arrived during the time window with no issues or faults. Easy to do the information and easy steps to follow instructions.1p

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Andrew,
We're so happy to know that everything went well throughout your delivery experience and look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Other Couriers

 
 

0.0
(1,234)

Mixed experience. Very disappointed customer.

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Geoffery
Geoffery
PACK & SEND
CustomerCare P.PACK & SEND
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Page 1 of 13

Questions & Answers

Aishwarya G.
Aishwarya G.asked

How much do you charge to send parcels to Nepal

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Thanks for your enquiry. We'll need to refer you to a Service Centre for this information. For full details on shipping with PACK & SEND, please locate and contact the service centre closest to where you are sending from. https://www.packsend.com.au/service-centres/

kaz
kazasked

Why does my tracking say shipment on hold ?

3 answers
PACK & SEND
CustomerCare P.PACK & SEND

Hi Kaz. Please provide your tracking number so we can assist with your enquiry. Thank you

kaz
kaz

WGGA035224OL it's being sent to me from my uncle

PACK & SEND
CustomerCare P.PACK & SEND

Thank you Kaz. This is a consignment booked through Pack & Send Wagga Wagga. Please contact them directly at waggawagga@packsend.com.au or by calling 02 6971 7299. They will be able to assist. Thank you.

norma.brea
norma.breaasked

Which one is the tracking number that I have to submit to follow the documents that I send to overseas.

2 answers
Derek smith
Derek smith

I received an email and linked to website to track.

PACK & SEND
CustomerCare P.PACK & SEND

Hi Norma, Sorry for the delayed response here. You can use the tracking number starting with AUW on https://www.packsend.com.au/couriers-freight/track-and-trace/. The other carrier tracking number can be tracked on the carrier website.

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Get an answer from our members and PACK & SEND representatives

Details

Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.

Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.

Points of praise for Pack & Send:

  • An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers
  • Fast deliveries were made, with goods arriving either on time or earlier than the required date
  • Parcels were commonly reported to have arrived at their destination in good condition
  • A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future
  • The online self-service booking system proved itself to be an easy and straightforward process
  • Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post

2021 ProductReview Awards logo

If you need goods delivered safely and efficiently, Pack & Send is a reliable, trustworthy option. This has earned it the 2021 Award Winner for Best Courier Service, with top points awarded for goods being delivered on time and in good condition.

Visit official website

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