Caring customer service
Efficient, on-time delivery
Reasonably priced services
Reviewer Photos & Videos
Efficient and budget friendly
Package was picked and delivered in time. Quick and reasonable service. It would have been better if both boxes had come in the same day instead of receiving them on separate days.
Very happy with the website booking system
I was expecting the sender to receive the shipping scan documents not me being the receiver
I'm told at the pick up area the driver was polite & switched on
I have recommended it to many people in the last week
The online system was easy and the pick up and delivery was on time. However the tracking system didn't work past the second scan. So I had no idea where it was in the delivery process and as this was over the weekend I didn't know if it would arrive on the Monday or not. Anyways, it did. Pretty happy all round, I'd use them again.
Good experience but items broken
I found the sales staff to be helpful and I appreciated the follow ups, I also appreciated the communication and assistance of the delivery truck driver. I just have two grievances with the process.
1) Unfortunately one of our boxes had to be repacked at an additional cost as it was too heavy, we weren't initially made aware that the box weight may be an issue despite letting the sales staff know that I wasn't aware of the exact weight but I did give the box dimensions. I appreciated that pack and send assisted us in having special boxes made f...
Great value and prompt delivery
My package arrived within timeframe and professionally delivered. Looks to have been handled with care. Great customer service and advice for my self-serve package. Tracking was informative but a little slow with updating.
Easy process & goods arrived at my door. The sender dropped off the package at a P & S office outside of Perth during lockdown so a bit of confusion but otherwise a seamless procedure.
Nailsworth, SA branch is amazing
Service is great, support recieved from the team was great. Customer service is team was helpless, they have no clue of what's happening on the ground. ETA should be accurate when we question from customer service
Affordable, timely, easy to do!
I shipped a large box from QLD to VIC under their self service option for only $40. This is unheard of in terms of expense. Sure, the driver didn't collect it on the day I booked it and came a few days later but the items arrived very quickly and without an issue. I would definitely recommend them and do it again!
From UK to Australia - would use again
Pick-up time was an issue - overran estimate by several days and I had to phone to fix this. But then the tracking information was very helpful and package was delivered on the date P&S gave me (though I didn’t get the expected call to confirm before delivery).
Best prices, easy service - just one tweak needed for 5*
I live overseas and Australia Post has cut delivery to my country due to the pandemic. I found Pack & Send after one of my xmas gifts got blocked from arriving at the last minute.
Their service was smooth, cheap and fast -- my only issue is that they enter foreign telephone numbers as '0011' and this dialling code does not exist outside Australia. The international standard is +[intl dialling code]. This leads to a problem at the destination country because the local couriers can't effectively communicate with the receiver. This is especially ...
It was fast and cheap
My experience was great I saved money by using the Saver option and it was very efficient. I ordered my luggage bag to be picked up on Friday from Sydney to the Gold Coast. It arrived on Monday. Only suggestion is give the customer an estimation of when it will arrive to avoid unnecessary anxiety I couldn’t find one on my invoice
good but somewhat inflexible.
Parcel was picked up and delivered on time, and the price was right. I had to change from dropped to depot and picked up from address (same suburb and price) however the system was inflexible and I had to cancel the first order and get a refund and rebook. Please fix this part of the system.
This service was awesome, and so super easy and quick! Only issue was I selected ‘sign on delivery’ as it was an expensive item, but the driver just left it on the front doorstep. Would have understood if this was a covid-safety issue, but it never mentioned. It was fine though, as I was home and was able to grab it once I saw the van leaving.
Regardless, I would use these guys again. It was just a delivery I was concerned about getting stolen and was a little disappointed they missed this detail.
Simple to book and reliable
I used a different company prior although they didn't pick up the parcel at the said date and time and when trying to call and enquire we went around in circles. I ended up cancelling with them and went to book with Pack and send. Booking was straight forward and easy and they picked up the parcel on the said day and was delivered to me interstate within 3 days. Price is cheaper than other companies and the service was great to as i had to make contact with an enquiry, no hold time and the operator was efficient. The only thing that they could ...have done better is update accordingly. By 5pm on pickup day i received an email stating the package was not picked up when it actually was at 2.30pm. A bit odd but it was still picked up so may have been a technical error.
Perth to Mildura and on time!
Parcel picked up on time and delivered to Perth airport which was a surprise as i thought it would be going by road for the price I paid. Easy to organize online compared with other much larger competitors. Well done keep up the good work.
Review collected in partnership with PACK & SEND
The reviewer stated that an incentive was offered for this review
Questions & Answers
Package must be send from Brisbane to South Africa, which courier service is used in South Africa?
Hi Maureen, Thanks for your question. This will depend on what you are sending, the destination address, the weight, size and the service selected. To get the information you require, please contact the PACK & SEND service centre closest to where you are sending from in Brisbane. The team there will be able to help you. https://www.packsend.com.au/service-centres/
Do you guys have any warehouse/ depot in the USA to drop off items to be shipped to Australia
Hi Alex, Thanks for your question. We do not have PACK & SEND outlets in the USA but you could drop your goods into a PostNet outlet if there was a store nearby. They could arrange to ship it for you. https://www.postnet.com/
Thank you for getting back to me im also wondering if you have any partner in Germany as well
Sorry Alex, no we do not have partners in Germany.
Would anyone be able to tell me what partner couriers Pack & Send use in South Africa to deliver parcels once they arrive there? Do they have their own staff/drivers, or do they use a local company? Thanks
Hi Anne, Thanks for your question. PACK & SEND is a freight reseller and uses a variety of carrier partners, depending on the destination and the service you have selected. Please DM us to advise your tracking number and how we can assist you further.
Get an answer from our members and PACK & SEND representatives
Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.
Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.
Points of praise for Pack & Send:
- An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers
- Fast deliveries were made, with goods arriving either on time or earlier than the required date
- Parcels were commonly reported to have arrived at their destination in good condition
- A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future
- The online self-service booking system proved itself to be an easy and straightforward process
- Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post
If you need goods delivered safely and efficiently, Pack & Send is a reliable, trustworthy option. This has earned it the 2021 Award Winner for Best Courier Service, with top points awarded for goods being delivered on time and in good condition.
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