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PACK & SEND
4.5 from 6,372 reviews · View Statistics
See the Best Couriers in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by PACK & SEND

Pros

Caring customer service
Efficient, on-time delivery
Reasonably priced services

Reviews

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  • Verified

Quick delivery but poor customer service

published

Package arrived quickly, however everything in one box was broken. The lady at the drop off facility was very rude and told me to expect my packages to be broken by the time they arrived as the boxes get thrown around without much care.

  • Incentivised Review No
  • Sender or ReceiverSender
  • Delivery TimeOn Time
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Review collected in partnership with PACK & SEND

unhappy

published

Parcel damaged at arrival. Told one price, invoice stated a different price. Pack & Send forgot to pick up parcel when phoned was then done promptly. Sent email regarding this, not heard back

  • Incentivised Review No
  • Sender or ReceiverSender
  • Delivery TimeOn Time
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Hi Bob, We're sorry to hear of this and apologise for the inconvenience. Thanks for providing your tracking number which has enabled us to advise the service centre involved so we can resolve this matter for you as quickly as possible.

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Raddy
RaddySydney, NSW
  • 2 reviews
  • Verified

poor lost delivery resolution

published

Rang lost parcel number 8 times, no one answered and line dropped out often. Finally sent a message that parcel missing but only reply was that message was read. nothing about trying to fix the problem.

  • Incentivised Review No
  • Sender or ReceiverSender
  • Delivery TimeOn Time
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Raddy
Raddy

Thanks, parcel finally delivered Saturday. Thanks

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Review collected in partnership with PACK & SEND

Cheyenne
CheyenneSouth East Queensland, QLD

Good experience but items broken

published
  • Thumbnail
  • Thumbnail
  • Incentivised Review No
  • Sender or ReceiverReceiver
  • Delivery TimeOn Time
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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  • Verified

Not too good … product damaged

published

Not picked up when they said
Too over a week to deliver and insides were damaged and leaking
Card was not readable as honey had leaked and hone thru everything

  • Incentivised Review No
  • Sender or ReceiverSender
  • Delivery TimeUnacceptably Late
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Stephen Yeung
Stephen Yeung
  • 2 reviews
  • Verified

Parcel got damaged

published

The package was packed probably, when the driver picked up, he checked and agreed. But my receiver told me the item was damaged when arrive to him. I have no idea how it got damage, and the receiver wasnt happy about it

  • Incentivised Review No
  • Sender or ReceiverSender
  • Delivery TimeOn Time
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Review collected in partnership with PACK & SEND

Dana Marey
Dana Marey
  • 2 reviews
  • Verified

Pack and send staff and service fine, but freight company delivered goods broken

published
  • Incentivised Review No
  • Sender or ReceiverSender
  • Delivery TimeOn Time
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Dana Marey
Dana Marey
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Review collected in partnership with PACK & SEND

  • Verified

Terrible service and damaged package

published

My customer received their package in a badly damaged condition and therefore the contents were damaged also. No assistance was offered to resolve the problem and the company said they’re holding no liability. When you’re a small business sending handmade items, which were packed with care, this is a huge disappointment.

  • Incentivised Review No
  • Sender or ReceiverSender
  • Delivery TimeOn Time
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Karen Churcher
Karen ChurcherSouth East Queensland, QLD
  • Verified

Mostly good...

published
  • Incentivised Review No
  • Sender or ReceiverSender
  • Delivery TimeOn Time
  • Shipping TypeInternational
  • Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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andrew
andrewSydney, NSW
  • Verified

The package arrived damaged.

published

Arranged to have a portable BBQ delivered to me but did not purchase insurance as I thought not much could go wrong with the delivery. Upon receiving the package, the barbeque was dented on one side, like the package had been dropped from a substantial height.
Understandably, Pack & Send were not the carriers, StarTrack were the ones who actually handled the package.

  • Thumbnail
  • Incentivised Review No
  • Sender or ReceiverReceiver
  • Delivery TimeOn Time
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Review collected in partnership with PACK & SEND

Sniffer
SnifferGreater Melbourne (Outer), VIC
  • 3 reviews
  • 1 like
  • Verified

Melb to Brisbane

published

No, the boxes were to be picked up Friday between 9 and 5. TNT were to pick them up from a residence but they did not show. After me ringing I was told they had been rescheduled to Tuesday (Monday was the holiday) - no reason, no excuse but i could drop them off at their nearest office. I did that Saturday morning and emailed them that that was the option I had taken. Yes, you guessed it, TNT came on the Tuesday - too late. All then went smoothly and they were delivered Friday, knocked about but intact.

  • Incentivised Review No
  • Sender or ReceiverReceiver
  • Delivery TimeOn Time
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Review collected in partnership with PACK & SEND

Questions & Answers

smngb
smngbasked

Hi. Are you guys sending parcel in the Philippines?

Thank you

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thanks for your enquiry. We'll need to refer you to a Service Centre in West Perth for this information. For full details on this Service Centre, please visit the following link https://www.packsend.com.au/westperth

JEFFERSON T.
JEFFERSON T.asked

What's the shipping charge I want to send cycle (bike) weight 9 kg to India ( assam) pin code 781005

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
LizBet
LizBetasked

Can you please confirm that the additional cost for a signature on delivery will ensure that a signature is obtained and parcels will not simply be left on doorsteps etc?

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Details

Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.

Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.

Points of praise for Pack & Send

  • An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers.
  • Fast deliveries were made, with goods arriving either on time or earlier than the required date.
  • Parcels were commonly reported to have arrived at their destination in good condition.
  • A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future.
  • The online self-service booking system proved itself to be an easy and straightforward process.
  • Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post.

ProductReview_2022 Awards_logo

If you need goods delivered safely and efficiently, Pack & Send is a reliable option. This courier is clearly a trustworthy option - and has three ProductReview awards for Best Courier to show for it, earned in 2019, 2021 and 2022. Top points were awarded for goods being delivered on time and in good condition.

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