PACK & SEND

Item was delivered in reasonable time and in good condition and at a reasonable cost. However pickup driver did not leave any receipt and on line tracking was only "in transit", not informative.

Goods were collected and delivered speedily. I would have liked a few more notifications of delivery status along the way but the actual device product was excellent.

Goods arrived in excellent condition

Package was picked and delivered in time. Quick and reasonable service. It would have been better if both boxes had come in the same day instead of receiving them on separate days.

Very happy with the website booking system
I was expecting the sender to receive the shipping scan documents not me being the receiver
I'm told at the pick up area the driver was polite & switched on
I have recommended it to many people in the last week

The online system was easy and the pick up and delivery was on time. However the tracking system didn't work past the second scan. So I had no idea where it was in the delivery process and as this was over the weekend I didn't know if it would arrive on the Monday or not. Anyways, it did. Pretty happy all round, I'd use them again.

My package arrived within timeframe and professionally delivered. Looks to have been handled with care. Great customer service and advice for my self-serve package. Tracking was informative but a little slow with updating.

Easy process & goods arrived at my door. The sender dropped off the package at a P & S office outside of Perth during lockdown so a bit of confusion but otherwise a seamless procedure.

Service is great, support recieved from the team was great. Customer service is team was helpless, they have no clue of what's happening on the ground. ETA should be accurate when we question from customer service

I shipped a large box from QLD to VIC under their self service option for only $40. This is unheard of in terms of expense. Sure, the driver didn't collect it on the day I booked it and came a few days later but the items arrived very quickly and without an issue. I would definitely recommend them and do it again!

Pick-up time was an issue - overran estimate by several days and I had to phone to fix this. But then the tracking information was very helpful and package was delivered on the date P&S gave me (though I didn’t get the expected call to confirm before delivery).

I live overseas and Australia Post has cut delivery to my country due to the pandemic. I found Pack & Send after one of my xmas gifts got blocked from arriving at the last minute.
Their service was smooth, cheap and fast -- my only issue is that they enter foreign telephone numbers as '0011' and this dialling code does not exist outside Australia. The international standard is +[intl dialling code]. This leads to a problem at the destination country because the local couriers can't effectively communicate with the receiver. This is especially ...

My experience was great I saved money by using the Saver option and it was very efficient. I ordered my luggage bag to be picked up on Friday from Sydney to the Gold Coast. It arrived on Monday. Only suggestion is give the customer an estimation of when it will arrive to avoid unnecessary anxiety I couldn’t find one on my invoice

Parcel was picked up and delivered on time, and the price was right. I had to change from dropped to depot and picked up from address (same suburb and price) however the system was inflexible and I had to cancel the first order and get a refund and rebook. Please fix this part of the system.

This service was awesome, and so super easy and quick! Only issue was I selected ‘sign on delivery’ as it was an expensive item, but the driver just left it on the front doorstep. Would have understood if this was a covid-safety issue, but it never mentioned. It was fine though, as I was home and was able to grab it once I saw the van leaving.

Regardless, I would use these guys again. It was just a delivery I was concerned about getting stolen and was a little disappointed they missed this detail.

I used a different company prior although they didn't pick up the parcel at the said date and time and when trying to call and enquire we went around in circles. I ended up cancelling with them and went to book with Pack and send. Booking was straight forward and easy and they picked up the parcel on the said day and was delivered to me interstate within 3 days. Price is cheaper than other companies and the service was great to as i had to make contact with an enquiry, no hold time and the operator was efficient. The only thing that they could ...