PACK & SEND

Rang lost parcel number 8 times, no one answered and line dropped out often. Finally sent a message that parcel missing but only reply was that message was read. nothing about trying to fix the problem.

I found the sales staff to be helpful and I appreciated the follow ups, I also appreciated the communication and assistance of the delivery truck driver. I just have two grievances with the process.
1) Unfortunately one of our boxes had to be repacked at an additional cost as it was too heavy, we weren't initially made aware that the box weight may be an issue despite letting the sales staff know that I wasn't aware of the exact weight but I did give the box dimensions. I appreciated that pack and send assisted us in having special boxes made f...

Everything with pick up and delivery times was fine. My issue is what they did with my parcel. I packed 3 padded postage bags and taped them together with paints in the top bag, a computer tablet in the middle and clothing in the bottom bag. The tablet was in a bubble wrap bag then put into the padded postbag and was the middle package to ensure it would be well-protected. The receiver video'd it for me when it arrived and I was very disappointed. The top package was torn open one end, the clothing was slit open along the top and down the w...

No, the boxes were to be picked up Friday between 9 and 5. TNT were to pick them up from a residence but they did not show. After me ringing I was told they had been rescheduled to Tuesday (Monday was the holiday) - no reason, no excuse but i could drop them off at their nearest office. I did that Saturday morning and emailed them that that was the option I had taken. Yes, you guessed it, TNT came on the Tuesday - too late. All then went smoothly and they were delivered Friday, knocked about but intact.