PACK & SEND

I couldn't have wished for better packaging and the fact that all 7 parcels arrived together was perfect. I was informed sufficiently in advance so I could be present for the delivery. Only a small downside, due to a misunderstanding, some of the items included were meant to be delivered elsewhere.

My package was collected within the time allocated on Monday in Adelaide and delivered to me in the Tweed Shire on Thursday.
The tracking number didn’t work for me, however I did receive a text message checking I wanted a signature on receipt of the package. As my was going to be out for a couple of hours I changed the delivery instructions to leave in a safe place. I would use this company again.

Item was delivered in reasonable time and in good condition and at a reasonable cost. However pickup driver did not leave any receipt and on line tracking was only "in transit", not informative.

Goods were collected and delivered speedily. I would have liked a few more notifications of delivery status along the way but the actual device product was excellent.

Goods arrived in excellent condition

Package was picked and delivered in time. Quick and reasonable service. It would have been better if both boxes had come in the same day instead of receiving them on separate days.

Very happy with the website booking system
I was expecting the sender to receive the shipping scan documents not me being the receiver
I'm told at the pick up area the driver was polite & switched on
I have recommended it to many people in the last week

The online system was easy and the pick up and delivery was on time. However the tracking system didn't work past the second scan. So I had no idea where it was in the delivery process and as this was over the weekend I didn't know if it would arrive on the Monday or not. Anyways, it did. Pretty happy all round, I'd use them again.

My package arrived within timeframe and professionally delivered. Looks to have been handled with care. Great customer service and advice for my self-serve package. Tracking was informative but a little slow with updating.

Easy process & goods arrived at my door. The sender dropped off the package at a P & S office outside of Perth during lockdown so a bit of confusion but otherwise a seamless procedure.

Service is great, support recieved from the team was great. Customer service is team was helpless, they have no clue of what's happening on the ground. ETA should be accurate when we question from customer service

I shipped a large box from QLD to VIC under their self service option for only $40. This is unheard of in terms of expense. Sure, the driver didn't collect it on the day I booked it and came a few days later but the items arrived very quickly and without an issue. I would definitely recommend them and do it again!

Pick-up time was an issue - overran estimate by several days and I had to phone to fix this. But then the tracking information was very helpful and package was delivered on the date P&S gave me (though I didn’t get the expected call to confirm before delivery).

I live overseas and Australia Post has cut delivery to my country due to the pandemic. I found Pack & Send after one of my xmas gifts got blocked from arriving at the last minute.
Their service was smooth, cheap and fast -- my only issue is that they enter foreign telephone numbers as '0011' and this dialling code does not exist outside Australia. The international standard is +[intl dialling code]. This leads to a problem at the destination country because the local couriers can't effectively communicate with the receiver. This is especially ...

My experience was great I saved money by using the Saver option and it was very efficient. I ordered my luggage bag to be picked up on Friday from Sydney to the Gold Coast. It arrived on Monday. Only suggestion is give the customer an estimation of when it will arrive to avoid unnecessary anxiety I couldn’t find one on my invoice

This service was awesome, and so super easy and quick! Only issue was I selected ‘sign on delivery’ as it was an expensive item, but the driver just left it on the front doorstep. Would have understood if this was a covid-safety issue, but it never mentioned. It was fine though, as I was home and was able to grab it once I saw the van leaving.

Regardless, I would use these guys again. It was just a delivery I was concerned about getting stolen and was a little disappointed they missed this detail.