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PACK & SEND
4.5 from 4,819 reviews · View Statistics

Pros

  • Caring customer service

  • Efficient, on-time delivery

  • Reasonably priced services

Reviews

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Fantastic service !!

published

Great service, the staff in Mackay were so helpful I was quite concerned sending a large painting to the USA.
Everthing was fine, it arrived safely in a very short time and my customer was very happy.
I would highly recommend Pack and Send to fellow artists sending their precious artworks around Australia and overseas.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
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Sendle

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  • Verified

The driver couldn't deliver in time becos he couldn't understand the address

published

The address was proved to be sufficient and correct but becos of the driver's inability to deliver to the correct business address we didn't receive it in time for a conference. Will never use this service again for business purposes.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

What absolute great service I received from these guys in Mackay

published

I was so happy with service not only were they so much cheaper than the freight company I normally use. Even went picked up my package from Melbourne than went and packaged to send back to me in Mackay. It come within two weeks which was absolutely awesome. I would like to thank Rose who gave the best service ever. I will be using Pack and send Mackay from now on. I can’t Thankyou enough. You really need to trust they will get your packages safe and sound to you and they did THANKYOU

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
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Anthony Baseley

Anthony BaseleySoutheast, SA

  • Verified

On the ball

published

Quick on the job and delivered well before I thought it would reach home.
Would use again, and also well priced. Easy to talk to and navigate the website.
Great job guys.

Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

The reviewer stated that an incentive was offered for this review

Grant Griffin

Grant GriffinSydney, NSW

  • Verified

Great service

published

I used pack & send to pick up and deliver and interstate parcel. The online service was easy to use, reasonably priced and very professional. My package was collected on the allocated day/time and was delivered faster than I expected in perfect condition. Extremely happy.

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Grant,
Thanks so much for taking the time to write to us about your Pack & Send experience. We're so glad we were able to exceed your expectations and look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Coast2Bay Housing Group

Coast2Bay Housing GroupSouth East Queensland, QLD

  • Verified

wonderfully simple affordable and very timely service

published

This was a high quality door to door pick up and delivery from Sunshine Coast to Mackay in less than 24 hours for a very reasonable cost. Great work, thank you!

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Coast2Bay Housing Group,
We're so happy to know that everything went well throughout your delivery experience and look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

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Carolyn M

Carolyn MSydney, NSW

  • Verified

Have used before and will continue to use

published

Pick up time as agreed, delivered across the State a day earlier than estimated which was great! Cost was extremely competitive and Lara was very helpful on the phone - thanks! Am confident to use them again.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Carolyn,
We are over the moon to know that we were able to exceed your expectations and look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Betty

BettySouth East Queensland, QLD

  • 2 reviews
  • Verified

Great service

published
Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

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Deb

DebSouth East Queensland, QLD

  • Verified

A perfect, easy solution!

published

The online system was very easy to use, very economical and was the solution we needed. Our packages were collected on the day and time requested, and were delivered sooner than anticipated. The parcels were in perfect condition and there was no concern that any would be missing due to the checks and balances with the tracking system in use. I have used Pack and Send several times in the past and will continue to do so well into the future.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

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Robb K.

Robb K.Perth, WA

  • 2 reviews
  • Verified

Better than the rest

published

Process was simple from booking online to dropping off at the outlet. Tracking was accurate. Package was delivered even earlier than estimated. Will always use Pack & Send online and recommend to friends.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Robb,
It is awesome to know that everything went well throughout your delivery experience and we're really happy to hear that you'll be recommending us to others.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

very personalized service.

published

Everything was organised and executed well. The Mackay and Toowoomba branches were easy to deal with directly. I can't fault anything.
The seller dropped the package off at the service center and I picked up from the service center.

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Kerry,
Thank you so much for taking the time to leave such a positive review. We really appreciate your business and look forward to helping you again in the future.

Similar opinion? Write a review on ProductReview.com.au!
Miyako U

Miyako USouth East Queensland, QLD

  • Verified

Super Fast Delivery As Usual!

published

4 days delivery from pickup, Gold Coast Qld to Holland! Easy online booking and payment. Item tracked all the way. This is typical of Pack & Send: Fast efficient service at a reasonable price. Highly recommend!

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Miyako, Wow! Thank you so much for your 5 star review and your glowing comments. We really appreciate you taking the time to endorse Pack & Send and sincerely value your recommendation.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

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Pip

Pip Illawarra, NSW

Excellent service.

published

I could track the package I sent everyday from Australia to Greece and see that it had arrived safely at it's destination a day earlier than was estimated. Couldn't be happier!

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Pip, Thank you for taking the time to tell us about your experience with Pack & Send's Online Self Service. We are over the moon to know that we were able to exceed your expectations and look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!
Jenny E

Jenny EAustralind

  • 3 reviews
  • 1 like
  • Verified

Quick delivery from WA to Vic

published

Parcel was picked up from our home, they came right to the door and very pleasant. Good tracking was available immediately. Super quick delivery, with prompt notice that it had been delivered. Recommend! A1

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Jenny,
It’s so great to receive feedback like this from our happy customers. We're so glad to hear you were happy with our service and look forward to helping you again soon. Thank you so much for your 5 star review and your positive comments.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Damien

DamienGreater Melbourne (Inner), VIC

Heaps good!

published

Super fast, efficient service from end to end. Will definitely use again in the future. Delivered 4 days than the expected delivery day. That’s awesome and it was fully tracked. Box was torn when it arrived due to its weight but nothing was damaged.

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Damien,
Thanks so much for taking the time to write to us about your Pack & Send experience. We're so glad to hear you were happy with our service and sincerely thank you for your business.

Similar opinion? Write a review on ProductReview.com.au!
Couriers

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Urosh

UroshSydney, NSW

  • Verified

Soooo fast and efficient!

published

Cannot believe how quickly standard shipping from Aus to the US was...I shipped a 21kg guitar amp via the self service method and it arrived within 6 days, even after force majeur prevented the first delivery. The process was clear, efficient and signing up for DHL Express notifications meant myself and the receiver were kept informed every step of the way. Always nervous about sending such sensitive freight however it arrived quickly, safely and in one piece...what more could you ask for???. I would definitely recommend this service to anyone seeking a comparatively affordable and safe way to ship internationally.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

michael Johnstone

michael JohnstoneRichmond-Tweed, NSW

  • Verified

Fantastic!

published

The online quote, sizing and packaging information was easy to navigate. The quoted price and labels generated were great and easy to print out. I chose to drop my parcel at the local office where it was registered and the delivered to the receiver very promptly within 48 hours. Tracking was excellent.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Michael,
Thank you for taking the time to tell us about your experience with Pack & Send's Online Self Service. We're so pleased you found our service cost effective and reliable and hope to see you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Owen Hooper

Owen HooperCentral West, NSW

  • 2 reviews
  • Verified

Fantastic customer service at Orange Branch.

published

Large package AusPost weren't interested in, PacknSend Orange went above and beyond in helping me get it shipped Interstate, package arrived very quickly. Yes, I am very impressed with their service. Not too expensive either.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

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Steve S.

Steve S.

  • 2 reviews
  • Verified

Paid for express delivery and parcel was not picked up on the requested day

published

I paid for express delivery. The parcel was not picked up. I followed this up with an email and the parcel was picked up the next day. No compensation or anything else was offered.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
3 comments
PACK & SEND
CustomerCare P.PACK & SEND

Hi Steve, We apologise for day's delay in collection. So that we can investigate, please email us at customerservice@packsend.com.au and advise your tracking number plus all the relevant details.

Steve S.
Steve S.
PACK & SEND
CustomerCare P.PACK & SEND

Thanks for the feedback Steve. We'll be sure to advise the courier responsible for the collection.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Lincoln Rana

Lincoln RanaSydney, NSW

  • 2 reviews
  • 1 like
  • Verified

Excellent service

published

I sent a document to Brazil and it was delivered before the estimated delivery date, great service from booking to the end! It was a great experience and I’d highly recommend!

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Lincoln, Thank you so much for your 5 star review and your positive comments. We're so glad to hear you were happy with our service and look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Page 1 of 50
See all PACK & SEND reviews

Questions & Answers

kaz

kazasked

Why does my tracking say shipment on hold ?

3 answers
PACK & SEND
CustomerCare P.PACK & SEND

Hi Kaz. Please provide your tracking number so we can assist with your enquiry. Thank you

kaz
kaz

WGGA035224OL it's being sent to me from my uncle

PACK & SEND
CustomerCare P.PACK & SEND

Thank you Kaz. This is a consignment booked through Pack & Send Wagga Wagga. Please contact them directly at waggawagga@packsend.com.au or by calling 02 6971 7299. They will be able to assist. Thank you.

norma.brea

norma.breaasked

Which one is the tracking number that I have to submit to follow the documents that I send to overseas.

2 answers
Derek smith
Derek smith

I received an email and linked to website to track.

PACK & SEND
CustomerCare P.PACK & SEND

Hi Norma, Sorry for the delayed response here. You can use the tracking number starting with AUW on https://www.packsend.com.au/couriers-freight/track-and-trace/. The other carrier tracking number can be tracked on the carrier website.

John S.

John S.asked

Are you guys able to send iphone to India ?

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Hi John. Unfortunately not through the Online Self Service option. Please visit our website locations page for the nearest Pack & Send Service Centre who can assist. Thank you and please take care. https://www.packsend.com.au/couriers-narre-warren-vic-3805/?p=39724

See all PACK & SEND questions

Get an answer from our members and PACK & SEND representatives

Details

Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.

Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.

Points of praise for Pack & Send:

  • An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers
  • Fast deliveries were made, with goods arriving either on time or earlier than the required date
  • Parcels were commonly reported to have arrived at their destination in good condition
  • A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future
  • The online self-service booking system proved itself to be an easy and straightforward process
  • Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post

2021 ProductReview Awards logo

If you need goods delivered safely and efficiently, Pack & Send is a reliable, trustworthy option. This has earned it the 2021 Award Winner for Best Courier Service, with top points awarded for goods being delivered on time and in good condition.

Visit official website

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