Caring customer service
Efficient, on-time delivery
Reasonably priced services
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Would never use them again. Failed to pick up twice (took 2 phone calls) then package arrived a week late.
Booked in the job on Nov 10th, pickup was stated for November 11th from Bright, Vic to Brunswick, Melbourne, and the package was not picked up on the day Pack and Send specified. I called later that day to enquire and the operator said they would pick up the next morning (12th), which also didn't happen. I called again to rearrange the pickup and they said they would escalate. the Saturday morning the package was collected (13th).
Tracking shows that the package was sent from Bright Vic, to Albury NSW on the 15th where it was stuck for a week w...
I booked and paid online and agreed to deliver the parcel to the Capalaba depot for dispatch to Sydney. The reason I used Pack and Send was because online they said the parcel would be delivered in three days. The tracking information showed that the parcel did not leave Brisbane until four days after I dropped it off at Capalaba. It was not delivered until a week later. VERY disappointing.
Picked up a day late, no biggie. Item then went to their subcontractor, where tracking said it was in the depot 40 days. Then said it was lost, wouldn't take responsibility. I've found it since. Do not go with this mob, not worth it. Go elsewhere and get transit insurance. Never again.
Won’t be using their services again.
The pickup was timely and easy. It said it would be there within a week, and it took a month. I got a really hard time from my client who missed out on a job opportunity because his parcel was so late.
4 weeks to send and deliver something and another week to follow up. Ended up ringing the actual courier myself because I didn’t get an answer from them at all
No stars for service. Parcel took 16 days to travel about 150kms. Parcel was thrown over the front fence and damaged. Very disappointed in this company and will not use them again.
Didn't arrive on time, delayed a lot, anyway I got my bags. They communicated time to time. I am ok with the service but not happy. Will send next time as well.
It took a week to be picked up and another 2 weeks to arrive. Service was terrible and is really a snail type delivery service. I would not use them again.
Self service courier outsourced, no one came to collect
I was under the impression that Pack & Send manages all the courier service themselves. Based on the reviews on the website, I thought I would give their Self Service a try. So I scheduled pick-up for today.
It was only after the job was scheduled and paid that I discovered that it was CouriersPlease handling the job. I looked up CouriersPlease to discover that they had really horrible reviews.
Anyway, I waited for the courier until 4pm, then reached out to 24/7 chat and spoke to a person named 'Lisa'. I raised the issue where their tracking ...says 'Pending' and I was concerned that it was not scheduled. I was assured that it was scheduled so waited until 6pm, and no one came. I then reached out to 24/7 chat again, and they told me to call their 1300-number during business hours - so that's really of no help. So much for prompt courier service. Note that there are other companies which outsources to CouriersPlease too, with lower rates and insurance up to $1,000 included as part of the courier. Pack & Send on the other hand charges $20 for insurance for $1,000. Just look elsewhere if you intend to use their Self Service platform.
When I booking it said they will pick up the next day between 9am and 5pm. Had someone waiting all day but no one showed up and the parcel was not picked up. Unreliable and can’t be trusted when you need something delivered on time.
Very slow to pick up
It took almost 3 weeks for the package to get picked up. delivery time after that was surprisingly good.
Support staff were courteous but I got promises several times that I don’t believe were acted on.
I may try one more time but pick up had to improve.
This is most terrible service I've ever encountered
Terrible service. The couriers never came, even after a week of waiting. Was not able to receive an ETA and was told that if I kept the parcels indoors there was a chance the couriers could come and ring the doorbell, not wait for very long and then leave. It made me feel like I had to leave the parcels outside. I did that for a week! I rang 3 times to follow up and the last time I rang the girl on the phone said it would be picked up that day but the couriers never came. The next week I asked for a refund, a week later the refund has not arriv...ed. When you call the 1300 number sometimes it rings out. The people on the phone keep promising service but the service is never delivered. Have to make many follow up phone calls. This is actually the worst service I've received from any company.
Very Poor Service.
Packages waiting to get collected for over 4 days, even though Pack and Sender were notified every day that package was still awaiting collection, terrible service, no wonder it is cheap, parcels never get to there destination.
They tell you your parcel will be delivered the next day. Doesn't turn up 5 days later!!! I was the sender and my customer was very unhappy with me considering it was only being delivered 40 mins away.
Disappointing experience (due to the carrier though)
I thought I'd give Pack & Send a go after seeing lots of good reviews (especially regarding the local franchisee). However, for convenience I just used the online service to deliver a package 25km from my home before father's day. Unfortunately for me Pack & Send used Fastway/Aramex as the carrier for this delivery. I hadn't had good experiences with Fastway in the past and you only need to check their reviews to see how consistently poor their service is. (This site alone has almost 8000 reviews averaging 1 star).
Booked the service on 30th Au...
Questions & Answers
Package must be send from Brisbane to South Africa, which courier service is used in South Africa?
Hi Maureen, Thanks for your question. This will depend on what you are sending, the destination address, the weight, size and the service selected. To get the information you require, please contact the PACK & SEND service centre closest to where you are sending from in Brisbane. The team there will be able to help you. https://www.packsend.com.au/service-centres/
Do you guys have any warehouse/ depot in the USA to drop off items to be shipped to Australia
Hi Alex, Thanks for your question. We do not have PACK & SEND outlets in the USA but you could drop your goods into a PostNet outlet if there was a store nearby. They could arrange to ship it for you. https://www.postnet.com/
Thank you for getting back to me im also wondering if you have any partner in Germany as well
Sorry Alex, no we do not have partners in Germany.
Would anyone be able to tell me what partner couriers Pack & Send use in South Africa to deliver parcels once they arrive there? Do they have their own staff/drivers, or do they use a local company? Thanks
Hi Anne, Thanks for your question. PACK & SEND is a freight reseller and uses a variety of carrier partners, depending on the destination and the service you have selected. Please DM us to advise your tracking number and how we can assist you further.
Get an answer from our members and PACK & SEND representatives
Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.
Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.
Points of praise for Pack & Send:
- An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers
- Fast deliveries were made, with goods arriving either on time or earlier than the required date
- Parcels were commonly reported to have arrived at their destination in good condition
- A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future
- The online self-service booking system proved itself to be an easy and straightforward process
- Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post
If you need goods delivered safely and efficiently, Pack & Send is a reliable, trustworthy option. This has earned it the 2021 Award Winner for Best Courier Service, with top points awarded for goods being delivered on time and in good condition.
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