Caring customer service
Efficient, on-time delivery
Reasonably priced services
Reviewer Photos & Videos
Just sent some items from the Gold coast to Sydney. I did an online service and the price was very competitive. Delivery was on time so no complaints at all.
Best Price, Best service!
Trust me when I say I did my homework, don't waste your time waiting on ridiculous quotes from other transport companies, you will only lose more time. Pack & Send is simple to use and the staff should you need their help is super friendly and extremely helpful as well as having the best price by a country mile, you won't get flopped off just because you are only sending one package or as in my case one boxed mountain bike from Brisbane to regional Nth East Victoria. Fast delivery regardless of long delays brought on by Covid19 disruptions. Regards, Steve, happy customer.
Easy online delivery option
It was easy online and a great price. Parcel was picked up from home nsw on time and delivered in a few days to qld. All communications was accurate and helpful.
Great timely, set and forget service
I sent a parcel to Victoria from ACT. The delivery driver picked up my goods on time, and my parcel was delivered the next day. No fuss, easy to use services.
Delivered on time with no damages. Excellent! Would definitely consider using pack n send again in the near future. Communication was good and receiver got there package early with no problems.
Easy and affordable. Package was delivered on time. Staff at Bundoora were friendly and helpful. Website a little confusing in places, but they all are in some ways! Overall, a pleasant experience.
Very satisfied and relieved with the prompt and safe delivery of my parcel from Perth to Qld. I was able to track the parcel accurately and had friendly service at Pack & Send at Bibra Lakes .
Easy, simple and affordable
We posted 7 tea chest packing boxes from Fremantle WA to Mermaid Beach QLD. Cost just over $300. Fast and efficient service with friendly staff to help out at either end. I’ll be recommending Pack and Send for future deliveries.
Took 3 weeks longer than on the tracking then they gave me a partial refund and in the next breath they take $33 from my credit card saying parcel was larger than stated in self service booking. It seems strange that this could not have been noticed at initial pick up when weight /size is checked ? Not impressed timing is very sus. Won’t use again.
Great to deal with and value for money.
This is a genuine review by a genuine customer using Pack and Send at North Lakes Queensland. The guys in the store were super helpful, very friendly and knowledgeable. The price to send a 5.6 kg parcel (including insurance) that was too long for Australia Post to accept was exactly what the website quoted ($33.94). It was picked up by courier at Pack and Send on the Monday 8 November 2021 and arrived at the Pack and Send store in Camberwell Victoria where it was picked up by the recipient on Friday 12 November 2021, much earlier than we expected. The recipient was very pleased with Pack and Send at Camberwell, who where also helpful and friendly.
Great packing & delivery service
Very happy with the care taken by P& S Southern Highlands when packaging & transporting my lovely old painting. It arrived promptly & in perfect condition. Look forward to doing business with them again in the future.
fabulous serivce, quick and easy as well as affordable
easy to book, pick up even easier. delivery on time and straight door to door. so affordable, would definitely use this service again. thank you for this self serivce option
Very High work efficiency!
Whatever call center and shop staff , they all gave me very good and professional service： The Southport shop is very clean, tidy and bright! The call center staff was able to answer my questions clearly and accurately.
Review collected in partnership with PACK & SEND
The reviewer stated that an incentive was offered for this review
Not helpful at all
Got a quote online and when I rang to ask about dropping it off he said the price was double and that the price quoted was a self service price and not for them to arrange the delivery.
Also the package was not 10 cm but was 11in some places ( not all ). and so they charged more for the delivery.
Service is fine but the gentleman who runs the show is not very helpful at all and was not forthcoming on how to get it to the destination for the best price. I told him the piece was worth $150 and he quoted $360 for packaging and delivery so I booked...
Totally exceeded our expectations!
Outstanding service. Picked up on time, delivered our parcel from SE Qld to East Gippsland Victoria in 3 days. Can't beat that! Added bonus - the cost was about a third of Aussie Post! Great work Pack and Send.
Questions & Answers
Package must be send from Brisbane to South Africa, which courier service is used in South Africa?
Hi Maureen, Thanks for your question. This will depend on what you are sending, the destination address, the weight, size and the service selected. To get the information you require, please contact the PACK & SEND service centre closest to where you are sending from in Brisbane. The team there will be able to help you. https://www.packsend.com.au/service-centres/
Do you guys have any warehouse/ depot in the USA to drop off items to be shipped to Australia
Hi Alex, Thanks for your question. We do not have PACK & SEND outlets in the USA but you could drop your goods into a PostNet outlet if there was a store nearby. They could arrange to ship it for you. https://www.postnet.com/
Thank you for getting back to me im also wondering if you have any partner in Germany as well
Sorry Alex, no we do not have partners in Germany.
Would anyone be able to tell me what partner couriers Pack & Send use in South Africa to deliver parcels once they arrive there? Do they have their own staff/drivers, or do they use a local company? Thanks
Hi Anne, Thanks for your question. PACK & SEND is a freight reseller and uses a variety of carrier partners, depending on the destination and the service you have selected. Please DM us to advise your tracking number and how we can assist you further.
Get an answer from our members and PACK & SEND representatives
Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.
Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.
Points of praise for Pack & Send:
- An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers
- Fast deliveries were made, with goods arriving either on time or earlier than the required date
- Parcels were commonly reported to have arrived at their destination in good condition
- A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future
- The online self-service booking system proved itself to be an easy and straightforward process
- Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post
If you need goods delivered safely and efficiently, Pack & Send is a reliable, trustworthy option. This has earned it the 2021 Award Winner for Best Courier Service, with top points awarded for goods being delivered on time and in good condition.
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