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PACK & SEND
4.5 from 5,057 reviews · View Statistics
Listing monitored by PACK & SEND

Pros

  • Caring customer service

  • Efficient, on-time delivery

  • Reasonably priced services

Reviews

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Kon S
Kon SGreater Melbourne (Outer), VIC
  • 5 reviews
  • Verified

Cheap and Good

published

Fast service, great price. Used other couriers and they charge a fortune if your package is over specifications.
These guys are the best out there. If you are looking for cheap and good, look no further.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Kon,
It's great to receive such a fabulous review from another happy & satisfied customer. We're so glad to hear you were happy with our service and sincerely thank you for your business.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Fabián P.
Fabián P.Greater Melbourne (Inner), VIC
  • 2 reviews

Excellent ONLINE service option

published

Cabin luggage sent from Melbourne to Regional Victoria.
I was a bit worried about some reviews but finally I paid the basic online service: $27 in place of doing by the local provider: $60 approx they told me on the phone.
In less than 24 hours the luggage was delivered in perfect conditions.
Thanks!

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Fabian,
It's great to receive such a fabulous review from another happy & satisfied customer. We're so glad to hear you were happy with our service and sincerely thank you for your business.

Other Couriers

 
 

0.0
(1,234)
  • Verified

Delivered on time, well handled, easy process.

published

Package picked up on time, delivered on time, items were well handed, and process was easy to follow. Tracking information did not reflect real time, as it showed in the sending destination even though items were delivered interstate that day. Still happy.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

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Kai
KaiSydney, NSW
  • Verified

Definitely will use it again

published

I wish the Tracking System Updated Live, I was tracking the parcel and still in Mel then in 1/2 hr parcel arrived (Happy) very quick only overnight from Mel- Syd, I will definitely recommend your service to all my family n friend

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Kai,
Thanks so much for taking the time to write to us about your Pack & Send experience. We're so glad to hear you were happy with our service and look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

The reviewer stated that an incentive was offered for this review

  • Verified

Very quick and cheap

published

Package was easy to book online and arrived the next day depot to depot. Completely painless and fast delivery. Will certainly use again for large packages. Simple, fast service which is exactly what you want from a courier

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi David,
It is awesome to know that everything went well throughout your delivery experience. Thank you so much for your 5 star review and your positive comments.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Hamish MacLeod
Hamish MacLeodGreater Melbourne (Inner), VIC
  • Verified

Love this company!

published

Great team, super helpful. Excellent value for money. They packed everything up very well and delivered in a timely and cost effective manner, like the always do. Always my first call.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Hamish,
It's great to receive such a fabulous review from another happy & satisfied customer. We're so pleased that everything went well throughout your delivery experience and we're very happy to have you as a loyal customer.

Hamish MacLeod
Hamish MacLeod

Thank you.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

A tricky Job well handled

published

We had a 20kg un-accompanied parcel that couldn't fly with us from Hamilton Island airport and needed to be delivered to our home.
Pack and Send Mackay handled the whole job seemlessly and at a very reasonable price given the complexitity of the travel route.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Cam,
On behalf us Pack & Send I would like to thank you for sharing this great review about our store! We are thrilled that you enjoyed your experience. Thank you so much for your 5 star review and your positive comments.

Excellent service, good communication and fast shipping

published

Would recommend Pack and Send Bondi Junction. Quite costly but worth the expense to get a valuable shipment sent This is the second time I have used them and wouldn't hesitate to use them again

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Nora,
On behalf us Pack & Send I would like to thank you for sharing this great review about our store! We are thrilled that you enjoyed your experience.

Other Couriers

 
 

0.0
(1,234)
Cheyenne
CheyenneSouth East Queensland, QLD

Good experience but items broken

published
  • Thumbnail
  • Thumbnail
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SEND
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Glen plus 2 dogs
Glen plus 2 dogsNortheast, VIC
  • 2 reviews

Quality Customer Service

published

Prompt customer service especiallywith Sydney COVID-19 restrictions. Easy to engage pickup, re-packaging and delivery. Prompt delivery with no breakages. Santi, you are a gem. I would use Pack & Send again.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Glen,
It's great to receive such a fabulous review from another happy & satisfied customer. We are over the moon to know that we were able to exceed your expectations and look forward to helping you again soon.

Ver happy customer

published

The Mittagong Depot was very good at communicating, the freight arrived faster than anticipated and was in perfect condition when I unpacked it. Thank you very much for all of the assistance.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Laa,
We'll definitely pass your comments onto our team to let them know how pleased you were with their service. Thank you so much for your 5 star review and your positive comments.

ErinL
ErinLMurrumbidgee Region, NSW
  • 2 reviews

Nothing is to hard

published

I called with an unusual request and the service and understanding we received nothing was an issue. From picking up the items to sorting through them and repackaging them!! Communication was amazing

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Erin,
We're so glad to hear you were happy with our service and sincerely thank you for your business.

Margy Butler
Margy ButlerIllawarra, NSW
  • Verified

Excellent Service

published

Very easy and stress free and sooo cheap. The parcel arrived in great condition and in excellent time. The emails arrived with labels etc which made it all so easy.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Margy,
Thank you for taking the time to tell us about your experience with Pack & Send's Online Self Service. We're so happy to know that everything went well throughout your delivery experience and look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Gail
GailGippsland, VIC

Great service

published

Package was picked up & delivered as promised - even earlier than hoped. Will definitely use again & recommend to others. Joe from Mittagong branch was very helpful and I am happily reunited with my mobile phone!

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Gail,
Thank you so much for your 5 star review and your positive comments. We're so glad to hear you were happy with our service and look forward to helping you again soon.

Other Couriers

 
 

0.0
(1,234)
Eugene
EugeneSydney, NSW

Pack&Send North Ryde, Great service

published

My original package was sent here on accident due a mistake by another courier service. When I had asked if it was there and how much it would be to have it delivered, not only was their response quick, they had even offered to deliver it to me after-hours as I was very close in terms of distance to their store. In comparison to the service I had received from the original courier, Pack & Send were absolutely amazing.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SEND

Hi Eugene,
Thank you so much for taking the time to leave such a positive review. We really appreciate your business and look forward to helping you again in the future.

Couriers

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Page 1 of 21

Questions & Answers

Aishwarya G.
Aishwarya G.asked

How much do you charge to send parcels to Nepal

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Thanks for your enquiry. We'll need to refer you to a Service Centre for this information. For full details on shipping with PACK & SEND, please locate and contact the service centre closest to where you are sending from. https://www.packsend.com.au/service-centres/

kaz
kazasked

Why does my tracking say shipment on hold ?

3 answers
PACK & SEND
CustomerCare P.PACK & SEND

Hi Kaz. Please provide your tracking number so we can assist with your enquiry. Thank you

kaz
kaz

WGGA035224OL it's being sent to me from my uncle

PACK & SEND
CustomerCare P.PACK & SEND

Thank you Kaz. This is a consignment booked through Pack & Send Wagga Wagga. Please contact them directly at waggawagga@packsend.com.au or by calling 02 6971 7299. They will be able to assist. Thank you.

norma.brea
norma.breaasked

Which one is the tracking number that I have to submit to follow the documents that I send to overseas.

2 answers
Derek smith
Derek smith

I received an email and linked to website to track.

PACK & SEND
CustomerCare P.PACK & SEND

Hi Norma, Sorry for the delayed response here. You can use the tracking number starting with AUW on https://www.packsend.com.au/couriers-freight/track-and-trace/. The other carrier tracking number can be tracked on the carrier website.

See all PACK & SEND questions

Get an answer from our members and PACK & SEND representatives

Details

Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.

Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.

Points of praise for Pack & Send:

  • An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers
  • Fast deliveries were made, with goods arriving either on time or earlier than the required date
  • Parcels were commonly reported to have arrived at their destination in good condition
  • A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future
  • The online self-service booking system proved itself to be an easy and straightforward process
  • Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post

2021 ProductReview Awards logo

If you need goods delivered safely and efficiently, Pack & Send is a reliable, trustworthy option. This has earned it the 2021 Award Winner for Best Courier Service, with top points awarded for goods being delivered on time and in good condition.

Visit official website

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