Caring customer service
Efficient, on-time delivery
Reasonably priced services
Reviewer Photos & Videos
Reliable and Efficient Service
I've used Pack & Send a few times now and each time the whole process has been a breeze.
Great service, I will use them in the future for sure.
Very easy to compute a quote and organise with a sender.
Quick and hassle free
Package arrived in 2 days, was a cheep and easy way to send a package, I was the receiver and set the whole thing up from my end, zero complaints.
Quick, easy self serve courier service
Picked up a package and delivered within 24 hours.
Other courier companies did not list this suburb so was happy to find somewhere that dis, although it was not a bargain price.
It arrived quickly and safely.
Self serve option means you can save some money and package and label yourself.
It was convenient having it picked up and dropped to residential addresses instead of having to drop at a service center.
Wonderful in every respect. Arrangements were readily made from North Ryde branch (Alex and Lara), pickup on time, delivery on time in good condition. Good price too. Nice and helpful people running a top service.
Great service! Prices are fair and delivery turnaround times were great, considering demand.
Yes to all the above. Was the receiver and organised the pickup from a vendor. Great service! Prices are fair and delivery turnaround times were great considering the circumstances in Vic and NSW.
Faster than expected and much lower than other quoted prices
I organised the delivery of a bicycle from regional WA to regional NSW and it arrived in less than a week. Online process was easy and you can get a full quote instantly.
International fragile shipment... great!
This packing and shipping process was handled masterfully! I wanted to ship a grandmother clock from Adelaide to Las Vegas and everything came through in excellent condition, the process was smooth, and the clock is up and running. Just over one week from beginning to end. Very pleased.
Picked up in Queensland and delivered to Victoria in in 5 days. Shane from the Bendigo Branch was so helpful and efficient in every way. Would highly recommend to anyone.
Quick & Efficient & Easy To Organise
Used the self-serve option and it was super easy to organise with all the information being displayed to me before I had to officially book anything.
Pick-up & delivery of my package was also perfect timing and handled with great care.
Cost was also super affordable as I was originally expecting to have to pay a lot more due to the size and weight of my package.
All in all, a great service that I would 100% recommend!
Item was picked up, securely boxed and delivered seamlessly. Thank you staff at the Southern Highlands Pack & Send. Thumbs up for the friendly efficient service. I would use this service again.
Two day Sydney to Canberra. Very fast
Quick online booking process. Booked Tuesday picked up Wednesday and the parcel was received on Friday. Very efficient when other providers are taking upwards of a week Sydney to Canberra.
Exceptional service, prompt delivery, no hassles
Picked up on time, accurate costs, cheap rates and tracking was perfect. Arrived in perfect condition and I would recommend pack n send to anyone. I will be using you again
Picked up on time and delivery took a little time. Very satisfied. The price is affordable. Great work, especially in the lockdown but still working properly. Five stars!! Good job
Simply brilliant team at Darwin Pack and Send
I was anxious in the packing and delivery of a large, expensive, canvas framed artwork I bought at Darwin's Aboriginal Artwork Fair online. But the highly skilled, professional and patient team at Darwin Pack and Send allayed all my concerns. Cameron, Sarah and Haydn did a brilliant job in carefully packing the artwork in multiple layers of foam and bubble wrap, secured on either side with double wall cardboard, taped into the sides of a custom export quality double walled carton. The parcel was labelled fully and clearly, with "Fragile" and "T...op of Load". I am very impressed and greatly assured by the detailed care taken by the team to pack and arrange delivery - Darwin to Melbourne - in five days ! I highly recommend their services and will definitely return to them again in the future. Thanks everyone ! Maggie, Melbourne
Great service easy to deal with
Package was picked up on time and delivered as expected. The tracking system was easy to use.
All the paperwork was supplied and easy for the sender to deal with Thank you for great service at a reasonable price. Would use again
Questions & Answers
How much do you charge to send parcels to Nepal
Thanks for your enquiry. We'll need to refer you to a Service Centre for this information. For full details on shipping with PACK & SEND, please locate and contact the service centre closest to where you are sending from. https://www.packsend.com.au/service-centres/
Why does my tracking say shipment on hold ?
Hi Kaz. Please provide your tracking number so we can assist with your enquiry. Thank you
WGGA035224OL it's being sent to me from my uncle
Thank you Kaz. This is a consignment booked through Pack & Send Wagga Wagga. Please contact them directly at email@example.com or by calling 02 6971 7299. They will be able to assist. Thank you.
Which one is the tracking number that I have to submit to follow the documents that I send to overseas.
I received an email and linked to website to track.
Hi Norma, Sorry for the delayed response here. You can use the tracking number starting with AUW on https://www.packsend.com.au/couriers-freight/track-and-trace/. The other carrier tracking number can be tracked on the carrier website.
Get an answer from our members and PACK & SEND representatives
Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.
Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.
Points of praise for Pack & Send:
- An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers
- Fast deliveries were made, with goods arriving either on time or earlier than the required date
- Parcels were commonly reported to have arrived at their destination in good condition
- A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future
- The online self-service booking system proved itself to be an easy and straightforward process
- Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post
If you need goods delivered safely and efficiently, Pack & Send is a reliable, trustworthy option. This has earned it the 2021 Award Winner for Best Courier Service, with top points awarded for goods being delivered on time and in good condition.
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