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PACK & SEND
4.5 from 5,385 reviews · View Statistics
See the Best Couriers in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by PACK & SEND

Pros

  • Caring customer service

  • Efficient, on-time delivery

  • Reasonably priced services

Reviews

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Reviewer Photos & Videos

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  • Verified

Reliable and Efficient Service

published

I've used Pack & Send a few times now and each time the whole process has been a breeze.

Great service, I will use them in the future for sure.

Very easy to compute a quote and organise with a sender.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Simon,
We are constantly hard at work doing everything we can to deliver high quality experiences to every one of our customers. We're so glad to hear you were happy with our service and sincerely thank you for your business.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

  • Verified

Quick and hassle free

published

Package arrived in 2 days, was a cheep and easy way to send a package, I was the receiver and set the whole thing up from my end, zero complaints.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Ashley,
Thanks so much for taking the time to write to us about your Pack & Send experience. Our team will be so thrilled to hear how happy you were with their service.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Other Couriers

 
 

0.0
(1,234)
Talya S.
Talya S.Sydney, NSW
  • 2 reviews
  • Verified

Quick, easy self serve courier service

published

Picked up a package and delivered within 24 hours.
Other courier companies did not list this suburb so was happy to find somewhere that dis, although it was not a bargain price.
It arrived quickly and safely.
Self serve option means you can save some money and package and label yourself.
It was convenient having it picked up and dropped to residential addresses instead of having to drop at a service center.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Talya,
Thank you so much for taking a few moments to let us know how we are doing. We are over the moon to know that we were able to exceed your expectations and look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Top service.

published

Wonderful in every respect. Arrangements were readily made from North Ryde branch (Alex and Lara), pickup on time, delivery on time in good condition. Good price too. Nice and helpful people running a top service.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Nigel,
We're so pleased you found our service cost effective and reliable and hope to see you again soon. Thank you so much for your 5 star review and your positive comments.

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  • Verified

Great service! Prices are fair and delivery turnaround times were great, considering demand.

published

Yes to all the above. Was the receiver and organised the pickup from a vendor. Great service! Prices are fair and delivery turnaround times were great considering the circumstances in Vic and NSW.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Bachir,
Thank you so much for taking the time to leave such a positive review. We really appreciate your business and look forward to helping you again in the future.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

  • Verified

Faster than expected and much lower than other quoted prices

published

I organised the delivery of a bicycle from regional WA to regional NSW and it arrived in less than a week. Online process was easy and you can get a full quote instantly.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Mirabai,
We really appreciate you taking the time to write to us about your Pack & Send experience. We're so glad to hear you were happy with our service and sincerely thank you for your business.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

  • Verified

International fragile shipment... great!

published

This packing and shipping process was handled masterfully! I wanted to ship a grandmother clock from Adelaide to Las Vegas and everything came through in excellent condition, the process was smooth, and the clock is up and running. Just over one week from beginning to end. Very pleased.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Happy Customer,
We're so happy to know that everything went well throughout your delivery experience and look forward to helping you again soon.

Maree
MareeCentral Highlands and Goldfields, VIC

Wonderful service.

published

Picked up in Queensland and delivered to Victoria in in 5 days. Shane from the Bendigo Branch was so helpful and efficient in every way. Would highly recommend to anyone.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Maree,
On behalf us Pack & Send I would like to thank you for sharing this great review about our store! We are thrilled that you enjoyed your experience.

Other Couriers

 
 

0.0
(1,234)
Holly Renton
Holly RentonSydney, NSW
  • Verified

Quick & Efficient & Easy To Organise

published

Used the self-serve option and it was super easy to organise with all the information being displayed to me before I had to officially book anything.
Pick-up & delivery of my package was also perfect timing and handled with great care.
Cost was also super affordable as I was originally expecting to have to pay a lot more due to the size and weight of my package.
All in all, a great service that I would 100% recommend!

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Holly,
It’s so great to receive feedback like this from our happy customers. We're so happy to know that everything went well throughout your delivery experience and look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

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Jaclodav
Jaclodav
  • 3 reviews
  • 1 like

Fantastic service

published

Item was picked up, securely boxed and delivered seamlessly. Thank you staff at the Southern Highlands Pack & Send. Thumbs up for the friendly efficient service. I would use this service again.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Jaclodav,
We're so happy to know that everything went well throughout your delivery experience and look forward to helping you again soon.

  • Verified

Two day Sydney to Canberra. Very fast

published

Quick online booking process. Booked Tuesday picked up Wednesday and the parcel was received on Friday. Very efficient when other providers are taking upwards of a week Sydney to Canberra.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Cameron,
Thank you so much for taking the time to leave such a positive review. We really appreciate your business and look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Other Couriers

 
 

0.0
(1,234)
Andrew Geddes
Andrew GeddesNorthern Region, NSW
  • 2 reviews
  • Verified

Exceptional service, prompt delivery, no hassles

published

Picked up on time, accurate costs, cheap rates and tracking was perfect. Arrived in perfect condition and I would recommend pack n send to anyone. I will be using you again

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Couriers

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Nathalia
NathaliaSouth East Queensland, QLD
  • Verified

Perfect!

published

Picked up on time and delivery took a little time. Very satisfied. The price is affordable. Great work, especially in the lockdown but still working properly. Five stars!! Good job

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Maggie6622
Maggie6622Greater Melbourne (Inner), VIC
  • 5 reviews
  • 3 likes

Simply brilliant team at Darwin Pack and Send

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
  • Verified

Great service easy to deal with

published

Package was picked up on time and delivered as expected. The tracking system was easy to use.
All the paperwork was supplied and easy for the sender to deal with Thank you for great service at a reasonable price. Would use again

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Peter,
Thank you so much for taking a few moments to let us know how we are doing. We are over the moon to know that we were able to exceed your expectations and look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Page 1 of 10

Questions & Answers

Aishwarya G.
Aishwarya G.asked

How much do you charge to send parcels to Nepal

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Thanks for your enquiry. We'll need to refer you to a Service Centre for this information. For full details on shipping with PACK & SEND, please locate and contact the service centre closest to where you are sending from. https://www.packsend.com.au/service-centres/

kaz
kazasked

Why does my tracking say shipment on hold ?

3 answers
PACK & SEND
CustomerCare P.PACK & SEND

Hi Kaz. Please provide your tracking number so we can assist with your enquiry. Thank you

kaz
kaz

WGGA035224OL it's being sent to me from my uncle

PACK & SEND
CustomerCare P.PACK & SEND

Thank you Kaz. This is a consignment booked through Pack & Send Wagga Wagga. Please contact them directly at waggawagga@packsend.com.au or by calling 02 6971 7299. They will be able to assist. Thank you.

norma.brea
norma.breaasked

Which one is the tracking number that I have to submit to follow the documents that I send to overseas.

2 answers
Derek smith
Derek smith

I received an email and linked to website to track.

PACK & SEND
CustomerCare P.PACK & SEND

Hi Norma, Sorry for the delayed response here. You can use the tracking number starting with AUW on https://www.packsend.com.au/couriers-freight/track-and-trace/. The other carrier tracking number can be tracked on the carrier website.

See all PACK & SEND questions

Get an answer from our members and PACK & SEND representatives

Details

Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.

Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.

Points of praise for Pack & Send:

  • An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers
  • Fast deliveries were made, with goods arriving either on time or earlier than the required date
  • Parcels were commonly reported to have arrived at their destination in good condition
  • A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future
  • The online self-service booking system proved itself to be an easy and straightforward process
  • Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post

2021 ProductReview Awards logo

If you need goods delivered safely and efficiently, Pack & Send is a reliable, trustworthy option. This has earned it the 2021 Award Winner for Best Courier Service, with top points awarded for goods being delivered on time and in good condition.

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