1 photo
PACK & SEND
4.5 from 5,383 reviews · View Statistics
See the Best Couriers in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by PACK & SEND

Pros

  • Caring customer service

  • Efficient, on-time delivery

  • Reasonably priced services

Reviews

Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail
Annie M
Annie M
  • 2 reviews
  • Verified

Exceptional service

published

Very easy online service. Item received the next day. Fantastic service. Great business. Wouldn’t use any other courier service. I love the self service labels. Well done pack and send!

PACK & SEND
CustomerCare P.PACK & SEND

Hi Annie,
Thank you for taking the time to tell us about your experience with Pack & Send's Online Self Service. We are over the moon to know that we were able to exceed your expectations and look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

  • Verified

Absolutely awful

published

Had to call four times, took 3 attempts to even get the courier to collect the package. Then it was left in an unsafe place downstairs in the building, well after the estimated delivery date, and not at our office as instructed.

PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Other Couriers

 
 

0.0
(1,234)
Shane
Shane Far North Queensland, QLD

Awesome service highly efficient

published

I organised through Jenny at Mackay to get a delicate item delivered from Geelong. The parcel arrived in less than the time that it was quoted, and the effort that was taken to protect the item from damage was exceptional. Jenny was very pleasant to deal with and I would have no problem recommending them.

PACK & SEND
CustomerCare P.PACK & SEND
Corina W.
Corina W.Greater Melbourne (Outer), VIC

Excellent Service and Packing

published

Large painting in a glassed frame. Collected promptly and packed extremely well. Arrived in the expected time in perfect condition. Highly recommend this team and their service. Great work - Thanks

PACK & SEND
CustomerCare P.PACK & SEND

Thanks Corina. I bet the painting looks perfect on your wall. Your fabulous feedback means a lot to us and we hope to see your business again soon.

Couriers

Find out how PACK & SEND compares to other Couriers

Know better, choose better.

Compare all
Conrad
ConradSydney, NSW

Fast & efficient

published

Sam was very professional & quick with his email responses. Package arrived sooner than expected. Even the price was reasonable. Seriously, why would anyone use another courier ?? Thanks Sam , will definitely use you again

PACK & SEND
CustomerCare P.PACK & SEND

Hi Conrad,
Thank you so much for taking the time to leave such a positive review. We really appreciate your business and look forward to helping you again in the future.

Matthew Connole
Matthew Connole Metropolitan Adelaide, SA
  • Verified

Easy way to transport bikes.

published

Very simple to organize your own parcel for pickup and delivery. Tracking was very accurate and delivery prompt from interstate. Pricing was also fair and reasonable. Would definitely use again!

PACK & SEND
CustomerCare P.PACK & SEND

Hi Matthew,
We are constantly hard at work doing everything we can to deliver high quality experiences to every one of our customers. We're so pleased you found our service cost effective and reliable and hope to see you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

T-Mac
T-MacSydney, NSW
  • Verified

Quick and easy

published

Within 24 hours of placing my order online, the items were collected from Perth and delivered to Sydney in only 3 days. Can't believe how quick and easy it was.

PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Superb customer service

published

I was advised by Perth Airport Lost Property to contact Pack & Send Midland to organise shipping my laptop computer to my business address in Brisbane.
I spoke with Gail who gave me very clear & accurate information on the process including the cost. The conversation took place on Tuesday afternoon; I made a credit card payment by telephone around 6p.m. Brisbane time on the same day.
The computer was delivered by StarTrack at 112:50a.m. Brisbane time.
You bet I would recommend Pack & Send for any fast, accurate delivery of anything.
JOHN LASH

PACK & SEND
CustomerCare P.PACK & SEND

Other Couriers

 
 

0.0
(1,234)

Excellent! 5/5

published

2x 25kg Cartons collected on time and delivered before the expected time frame, obviously handled with care. Will definitely use this service again.
Overall Excellent customer service & speedy pickup/delivery! Extremely happy! 5/5

PACK & SEND
CustomerCare P.PACK & SEND

Hi Matty,
It's great to receive such a fabulous review from another happy & satisfied customer. We are over the moon to know that we were able to exceed your expectations and look forward to helping you again soon.

Couriers

Find out how PACK & SEND compares to other Couriers

Know better, choose better.

Compare all
Karen
KarenSydney Surrounds, NSW
  • 3 reviews

Fast, fabulous service

published

Goods were collected from two addresses in WA, packaged together and shipped to us in regional NSW. Our goods arrived in pristine condition, earlier than expected, and at a reasonable shipping cost. Would recommend Pack & Send Bibra Lakes to anyone needing to move goods.

PACK & SEND
CustomerCare P.PACK & SEND
Steve A.
Steve A.Metropolitan Adelaide, SA

GREAT Service

published

easy to deal with, prompt delivery from USA, cost to ship by air was/is reasonable and all labels were taken care of. highly recommend to use this for international items, no size is to large

PACK & SEND
CustomerCare P.PACK & SEND

Hi Steve,
We're so happy to know that everything went well throughout your delivery experience and look forward to helping you again soon.

Other Couriers

 
 

0.0
(1,234)
  • Verified

Efficient service

published

Website was easy to use to arrange sending items. Sender had no issues with the driver. Receiver received all items very quickly and in good condition. Tracking was very accurate.

PACK & SEND
CustomerCare P.PACK & SEND

Hi Hannah,
We really appreciate you taking the time to write to us about your Pack & Send experience. Our team will be so thrilled to hear how happy you were with their service.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Couriers

Find out how PACK & SEND compares to other Couriers

Know better, choose better.

Compare all

What absolute great service I received from these guys in Mackay

published

I was so happy with service not only were they so much cheaper than the freight company I normally use. Even went picked up my package from Melbourne than went and packaged to send back to me in Mackay. It come within two weeks which was absolutely awesome. I would like to thank Rose who gave the best service ever. I will be using Pack and send Mackay from now on. I can’t Thankyou enough. You really need to trust they will get your packages safe and sound to you and they did THANKYOU

PACK & SEND
CustomerCare P.PACK & SEND
Anthony Baseley
Anthony BaseleySoutheast, SA
  • Verified

On the ball

published

Quick on the job and delivered well before I thought it would reach home.
Would use again, and also well priced. Easy to talk to and navigate the website.
Great job guys.

PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Grant Griffin
Grant GriffinSydney, NSW
  • Verified

Great service

published

I used pack & send to pick up and deliver and interstate parcel. The online service was easy to use, reasonably priced and very professional. My package was collected on the allocated day/time and was delivered faster than I expected in perfect condition. Extremely happy.

PACK & SEND
CustomerCare P.PACK & SEND

Hi Grant,
Thanks so much for taking the time to write to us about your Pack & Send experience. We're so glad we were able to exceed your expectations and look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Excellent service

published

Package arrived quickly with no breakage of fragile items. Very easy to use service and the staff were very helpful and friendly. Would highly recommend this business to family and friends.

PACK & SEND
CustomerCare P.PACK & SEND

Hi Louise,
It's great to receive such a fabulous review from another happy & satisfied customer. We'll definitely pass your comments onto our team to let them know how pleased you were with their service. We look forward to helping you again soon.

very personalized service.

published

Everything was organised and executed well. The Mackay and Toowoomba branches were easy to deal with directly. I can't fault anything.
The seller dropped the package off at the service center and I picked up from the service center.

PACK & SEND
CustomerCare P.PACK & SEND

Hi Kerry,
Thank you so much for taking the time to leave such a positive review. We really appreciate your business and look forward to helping you again in the future.

Belinda hains
Belinda hainsSouth East Queensland, QLD
  • Verified

Speedy, cost-effective and efficient

published

I had many quotes to bring a shipment to Australia from USA with long waits. These guys exceeded all expectations. They were an online service that provided an instant quote. They picked up within a day, delivered on time with great tracking. I couldn't have asked for better. They have now changed my thoughts on bringing items in from America and will be using them as my regular.

PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

great service

published

guys went to the airport to rescue my lappy. no fuss and got it in the mail next day.
was very happy with the service, they were very helpful and responsive

PACK & SEND
CustomerCare P.PACK & SEND

Hi Andy, Thank you so much for taking the time to leave such a positive review. Glad that your laptop was rescued and returned to it's happy home. We really appreciate your business and look forward to helping you again in the future.

Damien
DamienGreater Melbourne (Inner), VIC

Heaps good!

published

Super fast, efficient service from end to end. Will definitely use again in the future. Delivered 4 days than the expected delivery day. That’s awesome and it was fully tracked. Box was torn when it arrived due to its weight but nothing was damaged.

PACK & SEND
CustomerCare P.PACK & SEND

Hi Damien,
Thanks so much for taking the time to write to us about your Pack & Send experience. We're so glad to hear you were happy with our service and sincerely thank you for your business.

Took 2 days to pick up, but quick delivery once this happened.

published

My box was dropped off on a Thursday afternoon. It wasn’t picked up until Monday afternoon. But once picked up, from Perth, it was available in Sydney on Thursday afternoon. Box arrived in great condition. The tracking system was useless. When it was about to be delivered, the tracking showed as still being at Perth airport.

PACK & SEND
CustomerCare P.PACK & SEND

Hi Pam, Thanks for your feedback on your recent shipping experience. We're sorry that the experience didn't tick all the boxes but we're glad that your bike arrived safely. We'll pass your comments onto the teams concerned for their attention.

Pam Crabb
Pam Crabb

Thanks for responding. The tracking website was very inaccurate. It would have been better not to have used it all.

Fast, efficient, safe. It was perfect.

published

Needed an expensive office chair and two fragile wall mounted mirrors to be delivered. Office chair was strapped to a wooden slab so it wouldn't roll, the seat was packed with bubble wrap, the chair itself was wrapped with bubble wrap with multiple layers then wrapped again with thick plastic. Was exceptionally protected and arrived immaculate. Both mirrors were in one box, wrapped the same way as the chair, but with cardboard and filler ensuring they would not slide or slip. Both were also wrapped extensively, there was more bubble wrap than mirror in the box.

Was definitely very expensive to have all three moved from Adelaide to Sydney, but fair given you can rest easy it will arrive in the conditions you sent it.

PACK & SEND
CustomerCare P.PACK & SEND
Aine
AinePerth, WA
  • Verified

Great service

published

I recently went through Pack and Send Bibra Lake to get my things sent back to Ireland from Australia.
Cost wise it was very reasonable, and Ché and Toni were really helpful from start to finish. I received my package sooner than I expected and it was all in perfect condition. Their communication through the whole process made things so easy, I would definitely go through them again in future!

PACK & SEND
CustomerCare P.PACK & SEND
Aaron Richardson
Aaron RichardsonCentral West, NSW

Fantastic friendly prompt service at a reasonable price, Jenny is BRILLIANT.

published

Package picked up and delivered interstate to my home promptly and professionally.
Brilliant communication too, Jenny was a delight to deal with, she went out of her way to assist me with this slightly tricky consignment. First class people providing a first class service. Well done Jenny and team, Thankyou so much.

PACK & SEND
CustomerCare P.PACK & SEND

Hi Aaron,
It's great to receive such a fabulous review from another happy & satisfied customer. We'll definitely pass your comments onto our team to let them know how pleased you were with their service.

Tony Rive
Tony RiveDarwin, NT
  • Verified

Tracking a little loose

published

I've used Pack & Send for a few years, but the concern I've had with most of my deliveries was tracking. My package came 5 days earlier than was suggested by the in-built tracking system this time. Previously, I've received an email at 3am to make sure I was available at 7am for delivery. I don't check emails that time of the day. But, it is an affordable way to get my belongings interstate

PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Page 4 of 10

Other Couriers

Previous
Zoom2u

Zoom2u

4.8
(855)
Dogtainers

Dogtainers

4.7
(706)
Parcelpoint

Parcelpoint

4.4
(3,324)
Jetpets

Jetpets

4.4
(719)
Big Post

Big Post

4.3
(157)
Interparcel

Interparcel

4.1
(2,052)
Smart Send

Smart Send

4.0
(1,420)
Sendle

Sendle

3.9
(9,962)
comGateway

comGateway

4.1
(67)
Transdirect

Transdirect

3.5
(2,660)
Next
See all Couriers

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.