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PACK & SEND
4.5 from 5,688 reviews · View Statistics
See the Best Couriers in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by PACK & SEND

Pros

  • Caring customer service

  • Efficient, on-time delivery

  • Reasonably priced services

Reviews

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Very helpful local service

published

Very helpful local service with arranging a difficult pick up, which had some false starts but Pack and Send were very understanding and kept re-programming. Parts arrived in good time and condition.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Car Restorer, Thanks so much for taking the time to write to us about your Pack & Send delivery experience. We're so pleased that everything went well throughout your delivery experience and look forward to helping you again soon.

Very unhappy
Very unhappySouth East Queensland, QLD
  • 2 reviews
  • 1 like
  • Verified

Quick delivery, delayed pick-up

published

The package was not picked up on the day specified by the sender and there was a few issues getting an approximate time on this. Package was picked up a day late and in the afternoon when they told morning. However the overall turn around for the package was cheaper than other couriers and much quicker international delivery.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hello, Thanks so much for taking the time to write to us about your Pack & Send experience. We're sorry for the pickup delays you experienced, but glad that the delivery all went well for you.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

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0.0
(1,234)
George W.
George W.Sydney, NSW
  • Verified

Easy Way to Transport Surfboard from SA to Sydney

published

Used Pack & Send to arrange for a surfboard to be transported from Adelaide to Sydney and was very simple, relatively inexpensive, timely and arrived in perfect order. New happy customer

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi George, Thanks so much for taking the time to write to us about your Pack & Send experience. Your review means a lot to us and we appreciate your support.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Ashish
AshishGreater Melbourne (Outer), VIC
  • 2 reviews

BIG Thanks for delivery

published

Professional service to deliver delicate item on time. I would recommend Pack & Send for pickup and deliveries. Very reliable people . Tracking was on the spot fromthe time of pickup till delivery.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Ashish, It's great to receive such a fabulous review from another happy customer. Thank you! We look forward to helping you again soon.

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  • Verified

First time user

published

Picked up and delivered quickly. From booking on my computer to pick up and delivery door to door, the process was so smooth , would recommend pack and send and use it again

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Craig, Thank you for taking the time to tell us about your experience with Pack & Send's Online Self Service. We're so glad to hear you were happy with our service and look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Peter
PeterCanberra 2600, ACT
  • 2 reviews
  • Verified

Great service. Fast and low price

published

Pick up and delivery were fast. There was a little bit of miscommunication on whether the package contents were 'ok to send', but it was all ok in the end.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Peter, Thanks so much for taking the time to write to us about your Pack & Send experience. We look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Mark Lang
Mark LangSouthwest, VIC
  • Verified

Great quick service during difficult times with covid 19

published

Quick delivery during difficult times with Covid 19. I organised the postage online for something that was bought on eBay but too big for Australia post. It arrived safely and when tststed it would.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Mark. Online feedback is really important to us and we're thankful you took the time to let us know about your experience with us.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Brian
BrianSouth West, WA
  • Verified

fast and great price

published

very impressed with the service.
fast and a lot cheaper than their competitors.
I would Recommend pack and send to any one.
You should have a review that has less words needed to make it work.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Brian. Thank you for your kind words. We appreciate your review and hope to serve you again!

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

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0.0
(1,234)
neats
neatsCanberra 2600, ACT
  • 8 reviews
  • 2 likes
  • Verified

Simple to use booking form.

published

Online site was easy to navagate, and the helpline were quick and informative. 2 days from Melbourne to Canberra. Package arrived in good condition and on time as promised by track and trace. Overall would use Pack -send again.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi. Online feedback is really important to us and we're thankful you took the time to let us know about your experience with us.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

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  • Verified

Super easy and affordable

published

Dropped the package off at the depot without a hassle and received it the following week, about 8 days from the date I shipped it. Super easy and affordable way to transport books etc. to my new house

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Rebecca. Thank you for your kind words. We appreciate your review and hope to serve you again!

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Sniffer
SnifferGreater Melbourne (Outer), VIC
  • 3 reviews
  • 1 like
  • Verified

Melb to Brisbane

published

No, the boxes were to be picked up Friday between 9 and 5. TNT were to pick them up from a residence but they did not show. After me ringing I was told they had been rescheduled to Tuesday (Monday was the holiday) - no reason, no excuse but i could drop them off at their nearest office. I did that Saturday morning and emailed them that that was the option I had taken. Yes, you guessed it, TNT came on the Tuesday - too late. All then went smoothly and they were delivered Friday, knocked about but intact.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

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0.0
(1,234)

A Good Service

published

Good, efficient communication, helpful with inquiries.
Appropriate photo taken of some damage to antique chair before packing.
Well packed, tracking was helpful and arrived in a timely manner with no further damage.
Expensive but worth it in this case, possibly use more if a little less expensive

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Thank you Isabel for your feedback. We are glad to know the team were helpful and assisted throughout the experience to ensure you kept up to date.

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Great Service a little expensive

published

James (Geelong) was very helpful and advise for me to Pick it up from my local P&S so if any problems we could sort it quickly, but it arrived safe & sound.
I was quoted 3 different prices which was abit annoying and worked out expensive to get it delivered.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Thank you Catherine. James at the Geelong store was happy to assist and we look forward to seeing your business again soon.

Easy and great support

published

I received help from the start of the process and friendly support throughout. They did alot of middle man work communication on my behalf. This streamlined the experience for me considerably.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Thanks so much Annie. We really appreciate your business

MOD
MODGreater Melbourne (Outer), VIC

Good experience with a little scare

published

Package was picked up at 4:55pm with the source office shutting at 5. A little panic but ended well. Was delivered to us much earlier than we thought which was great. We were kept in the loop the whole time. Will do it again.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Mod, thanks very much for the review. Would be pleased to know which PACK & SEND service centre you dealt with so we can make sure they are aware of the feedback.

MOD
MOD

Narre Warren in Victoria.

Valerie60
Valerie60Greater Melbourne (Inner), VIC
  • 5 reviews
  • 4 likes

Good service but more expensive than other couriers on the Gold Coast

published

Was quoted $782 to send 12 paintings from Gold Coast to Melbourne if Pack and send Boxed them for me, I was able to box them myself and the price dropped to $405, I asked for delivery to be on either the Thursday morning or Friday, but received message from TNT that they had attempted delivery on Wednesday when I was at work, I rescheduled delivery for the Friday and had driver call me trying to deliver on the Monday when I was not at home, eventually he said he could deliver them on the Friday and packages were in good condition

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

We are so glad we were able to help you out. Helping our customers is what we love best. We sincerely look forward to serving you again soon!

Rob Golley02
Rob Golley02Hobart, TAS

Terrific service and recommended

published

Item was delivered from Coffs Harbour to Hobart in under 2 days. Even more impressed when I received a call from Pack and Send, Coffs Harbour, advising that they were able to pack the items more efficiently reducing freight charge from $102 to $77.
Well done Coffs Harbour Pack and send.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Thank you for your kind words, we are delighted to read how our staff delivered above and beyond your expectations. We look forward to being of service to you again soon.

Yvonne H.
Yvonne H.Western Australia

Good service !

published

My package was picked up on time, and also was arrived safely and very fast than what I expected. They kept my package in a very good condition. Thanks a lot !!!

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Online feedback is precious to us and we are thankful you took the time to let us know about your experience with us.

Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

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