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PACK & SEND
4.5 from 5,717 reviews · View Statistics
See the Best Couriers in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by PACK & SEND

Pros

  • Caring customer service

  • Efficient, on-time delivery

  • Reasonably priced services

Reviews

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Kim M.
Kim M.Sydney, NSW
  • Verified

Not helpful at all

published
Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

Rob Moss
Rob MossNortheast, VIC
  • Verified

Would never use them again. Failed to pick up twice (took 2 phone calls) then package arrived a week late.

published
Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SEND
Rob Moss
Rob Moss
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Review collected in partnership with PACK & SEND

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0.0
(1,234)
PJG
PJGSouth East Queensland, QLD
  • 2 reviews
  • Verified

Very disappointed.

published

I booked and paid online and agreed to deliver the parcel to the Capalaba depot for dispatch to Sydney. The reason I used Pack and Send was because online they said the parcel would be delivered in three days. The tracking information showed that the parcel did not leave Brisbane until four days after I dropped it off at Capalaba. It was not delivered until a week later. VERY disappointing.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

Yasmin B.
Yasmin B.Sydney, NSW
  • 2 reviews

Not happy

published

Picked up a day late, no biggie. Item then went to their subcontractor, where tracking said it was in the depot 40 days. Then said it was lost, wouldn't take responsibility. I've found it since. Do not go with this mob, not worth it. Go elsewhere and get transit insurance. Never again.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Yasmin, We're sorry to hear of this situation and apologise for the delay. We don't have your delivery details so please email full information and your tracking number so we can investigate further. onlineselfservice@packsend.com.au.

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  • Verified

Won’t be using their services again.

published

The pickup was timely and easy. It said it would be there within a week, and it took a month. I got a really hard time from my client who missed out on a job opportunity because his parcel was so late.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Kaz
Kaz
  • 2 reviews
  • Verified

Hopeless

published

4 weeks to send and deliver something and another week to follow up. Ended up ringing the actual courier myself because I didn’t get an answer from them at all

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Kaz, We're sorry to hear of this situation and apologise for the service lapse in completing your delivery. We're currently following up with the carrier to identify how the process can be improved for the future.

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Review collected in partnership with PACK & SEND

Dianne
DianneSydney Surrounds, NSW
  • 2 reviews
  • 2 likes
  • Verified

Never Again

published

No stars for service. Parcel took 16 days to travel about 150kms. Parcel was thrown over the front fence and damaged. Very disappointed in this company and will not use them again.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

Sukanta Shill
Sukanta ShillSouthwest, VIC
  • 2 reviews
  • Verified

Good

published

Didn't arrive on time, delayed a lot, anyway I got my bags. They communicated time to time. I am ok with the service but not happy. Will send next time as well.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Other Couriers

 
 

0.0
(1,234)
  • Verified

Sub standard

published

It took a week to be picked up and another 2 weeks to arrive. Service was terrible and is really a snail type delivery service. I would not use them again.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Stephen Murray
Stephen Murray

Always an excuse. Your explanation is contrary to any of your marketing and indications prior to shipping the item.

PACK & SEND
CustomerCare P.PACK & SEND

Hi Stephen, Alerts regarding current service delays are posted on our website and also during the booking process via icons and hyperlinks. We hope this explains the situation for you.

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Review collected in partnership with PACK & SEND

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Anthony
Anthony
  • 2 reviews
  • Verified

Not picked up.

published

Package wasn't picked up on day booked for. After I dropped it off at third party Depo it did arrive fairly quickly though. Next time I'll just drop it off.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Deviratana S.
Deviratana S.Sydney, NSW

Disgusting service

published

I sent a 4 kg package to Indonesia containing birthday gifts such as children’s toys and clothes. On arrival in Indonesia my relatives was billed $250 to collect the item despite fact that I had fully paid for the item here in Sydney. That amount is the amount of a months salary in Lombok. It’s disgusting that this was never brought to my attention, I understand that this may be customs charges but I’ve previously sent gifts to Indonesia with Australia Post and the receiver has only paid a few dollars. Now my shipment has been abandoned in Lombok because no one can afford to pay this charge. My neice cannot get her birthday gifts I’ve wasted the money I spent plus the shipping fee of $150. Bitterly disappointed. DO NOT USE THIS SERVICE.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeInternational
PACK & SEND
CustomerCare P.PACK & SEND
Deviratana S.
Deviratana S.
PACK & SEND
CustomerCare P.PACK & SEND

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0.0
(1,234)
David Kneipp
David KneippGreater Melbourne (Metropolitan), VIC
  • Verified

Very slow to pick up

published

It took almost 3 weeks for the package to get picked up. delivery time after that was surprisingly good.
Support staff were courteous but I got promises several times that I don’t believe were acted on.
I may try one more time but pick up had to improve.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

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Beth T.
Beth T.
  • 2 reviews
  • Verified

Delivered to the next door neighbours gutter?

published

Package was collected in a timely manner by a friendly person.
On the delivery end I received a call to notify me that the neighbour had found the package; a large roll of Apholstery leather, in his drain half way up the driveway.
So not only did the deliver to the wrong address, they didn’t even bother taking it to the door.
Extremely disappointed.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

  • Verified

Unreliable!!!

published

They tell you your parcel will be delivered the next day. Doesn't turn up 5 days later!!! I was the sender and my customer was very unhappy with me considering it was only being delivered 40 mins away.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

  • Verified

Disappointing experience (due to the carrier though)

published
Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Page 1 of 7

Questions & Answers

Maureen
Maureenasked

Package must be send from Brisbane to South Africa, which courier service is used in South Africa?

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Hi Maureen, Thanks for your question. This will depend on what you are sending, the destination address, the weight, size and the service selected. To get the information you require, please contact the PACK & SEND service centre closest to where you are sending from in Brisbane. The team there will be able to help you. https://www.packsend.com.au/service-centres/

Alex
Alexasked

Hi
Do you guys have any warehouse/ depot in the USA to drop off items to be shipped to Australia

3 answers
PACK & SEND
CustomerCare P.PACK & SEND

Hi Alex, Thanks for your question. We do not have PACK & SEND outlets in the USA but you could drop your goods into a PostNet outlet if there was a store nearby. They could arrange to ship it for you. https://www.postnet.com/

Alex
Alex

Thank you for getting back to me im also wondering if you have any partner in Germany as well

PACK & SEND
CustomerCare P.PACK & SEND

Sorry Alex, no we do not have partners in Germany.

Anne J
Anne Jasked

Would anyone be able to tell me what partner couriers Pack & Send use in South Africa to deliver parcels once they arrive there? Do they have their own staff/drivers, or do they use a local company? Thanks

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Hi Anne, Thanks for your question. PACK & SEND is a freight reseller and uses a variety of carrier partners, depending on the destination and the service you have selected. Please DM us to advise your tracking number and how we can assist you further.

See all PACK & SEND questions

Get an answer from our members and PACK & SEND representatives

Details

Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.

Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.

Points of praise for Pack & Send:

  • An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers
  • Fast deliveries were made, with goods arriving either on time or earlier than the required date
  • Parcels were commonly reported to have arrived at their destination in good condition
  • A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future
  • The online self-service booking system proved itself to be an easy and straightforward process
  • Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post

2021 ProductReview Awards logo

If you need goods delivered safely and efficiently, Pack & Send is a reliable, trustworthy option. This has earned it the 2021 Award Winner for Best Courier Service, with top points awarded for goods being delivered on time and in good condition.

Visit official website

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