Caring customer service
Efficient, on-time delivery
Reasonably priced services
Reviewer Photos & Videos
OK if you're willing to wait 5 days after the pick up time
No communication from the driver or co that they weren't going to make the pick up time, nor the next day. I would have been OK if I'd received notification, but I'd taken time off work and was stuck at home for two days with not so much as a whisper. I had to reorganise a time with them, for 4 days later, with no guarantee that it would be picked up then either.
Online quoting and pricing good but customer service in drop off center poor!
Quick and easy to quote and purchase online, but service i received in the drop off center was poor. My box had a slight bow in the cardboard (2cm) which I was charged an additional $20 for but this bow was simply from lying on its side in my car, which would have been easily fixed if I was allowed to use some of their tape.
Paid extra for signature. Didn't happen.
I paid for signature at delivery so at least the package would be left outside the front door. All front doors are in the open air so there is no Covid issue. The lazy driver stuck the package by the external letterboxes for anyone to steal.
Don't use the online booking service.
Package was picked up a day late, there was no communication that this was to happen, so I lost a days wages for nothing. When I called to question I was told that I could drop off the package to a depot 2 hours away, had that been an option, I would have just done so in the first place.
Customer Service was frustrating and unhelpful. Blame was just shifted elsewhere. Zero communication unless I called them but once package was picked up I was contacted 3 different times to tell me it had been picked up. I was told repeatedly that if I had used a depot instead of the online service it would have been better. Not helpful!
The only positive part of the experience was that my package arrived at the destination.
Not too good … product damaged
Not picked up when they said
Too over a week to deliver and insides were damaged and leaking
Card was not readable as honey had leaked and hone thru everything
Parcel got damaged
The package was packed probably, when the driver picked up, he checked and agreed. But my receiver told me the item was damaged when arrive to him. I have no idea how it got damage, and the receiver wasnt happy about it
Despite booking well ahead, the item was not picked up for TWO days past the due date and only after two phone calls. Lots of apologies, little service and unreliable
Promised 2-3 days, took 10
Booked and collected the parcel and it was delivered to Melboune on a Tuesday but then took another week to get to the destination. My client was expecting the parcel and I promised a swift delivery - Pack & Send accepted no responsibility for the delay on their suppliers.
Had to call four times, took 3 attempts to even get the courier to collect the package. Then it was left in an unsafe place downstairs in the building, well after the estimated delivery date, and not at our office as instructed.
Recipient not notified re delivery date
We weren't able to get any tracking and delivery details from the Cope website.
The goods were delivered to our customer's address without him being advised, they were left with a neighbour.
Normally good, but not this time ...
Normally I am happy with using Pack and send, and their choice of courier company. However, this time Couriers please was used for a delivery from Melbourne to Perth. It was picked up 11th December and the first attempt at delivery was the 18th January! After a number of phone calls to P&S to ask the courier to attempt re-delivery, one more attempt failed, multiple shuffling between depots, and the parcel was eventually delivered on the 11th February!
Thank you to Pack & Send for helping to sort this out, but the choice of courier this time was not a good one.
Drop my package at pack & send on Thursday, & they forgot to pick up, checked website on Tuesday morning next week & my package still sitting at pack & send, I contacted customer service asking for pick up asap, the good news is they could pick up on that day. I can't imagine if I didn't contact pack & send, may be my package has never pick up.
Review collected in partnership with PACK & SEND
The reviewer stated that an incentive was offered for this review
I booked on line which was simple, i wrapped the item (steel car hand brake) and dropped to Penrith office, they informed me that the item had an additional charge of approx $10.00, they did not charge there and took the item. When item was delivered the additional charge was applied against my Pay Pal account.
My point is i have no doubt that the handling charge is noted in the terms and conditions, however is not clear when doing on line booking, cost was approx $25.00 and then additional $10.00 handling makes this expensive when checked against other carriers.
Will not use again
Document collected on the 23/12/2020, but wasn't delivered until the 4/01/2021. I paid for express service which obviously wasn’t provided.
Very disappointed as it was an important delivery of my passport for Visa Approval.
Document was returned via Australia Post Express service and took 1 day from Canberra.
1 star for pickup, and 1 star for actually delivering the Document to the receivers address.
Receiving was more difficult than sending.
I was not asked for any H/S and invoicing details posting from Australia to Vietnam, and it was via DHL which made it worse. DHL Vietnam withheld the parcel for more than a week asking for random bits of information and invoices for a box of personal Christmas gifts to my partner. Most of them had no invoices. I was slugged with unreasonable import taxes (more than the cost of the gifts and $120 postage costs combined) before the parcel was released by customs. Beware of Pack & Send using DHL. I wish Pack & Send asked for these details at the time of booking, as there were just plain text boxes at the time of self-service labelling and booking online.
Questions & Answers
Do you guys have any warehouse/ depot in the USA to drop off items to be shipped to Australia
Hi Alex, Thanks for your question. We do not have PACK & SEND outlets in the USA but you could drop your goods into a PostNet outlet if there was a store nearby. They could arrange to ship it for you. https://www.postnet.com/
Thank you for getting back to me im also wondering if you have any partner in Germany as well
Sorry Alex, no we do not have partners in Germany.
Would anyone be able to tell me what partner couriers Pack & Send use in South Africa to deliver parcels once they arrive there? Do they have their own staff/drivers, or do they use a local company? Thanks
Hi Anne, Thanks for your question. PACK & SEND is a freight reseller and uses a variety of carrier partners, depending on the destination and the service you have selected. Please DM us to advise your tracking number and how we can assist you further.
How much do you charge to send parcels to Nepal
Thanks for your enquiry. We'll need to refer you to a Service Centre for this information. For full details on shipping with PACK & SEND, please locate and contact the service centre closest to where you are sending from. https://www.packsend.com.au/service-centres/
Get an answer from our members and PACK & SEND representatives
Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.
Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.
Points of praise for Pack & Send:
- An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers
- Fast deliveries were made, with goods arriving either on time or earlier than the required date
- Parcels were commonly reported to have arrived at their destination in good condition
- A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future
- The online self-service booking system proved itself to be an easy and straightforward process
- Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post
If you need goods delivered safely and efficiently, Pack & Send is a reliable, trustworthy option. This has earned it the 2021 Award Winner for Best Courier Service, with top points awarded for goods being delivered on time and in good condition.
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