Caring customer service
Efficient, on-time delivery
Reasonably priced services
Reviewer Photos & Videos
Disappointing experience (due to the carrier though)
I thought I'd give Pack & Send a go after seeing lots of good reviews (especially regarding the local franchisee). However, for convenience I just used the online service to deliver a package 25km from my home before father's day. Unfortunately for me Pack & Send used Fastway/Aramex as the carrier for this delivery. I hadn't had good experiences with Fastway in the past and you only need to check their reviews to see how consistently poor their service is. (This site alone has almost 8000 reviews averaging 1 star).
Booked the service on 30th Au...
poor lost delivery resolution
Rang lost parcel number 8 times, no one answered and line dropped out often. Finally sent a message that parcel missing but only reply was that message was read. nothing about trying to fix the problem.
Late Pick Up
Booked a pick up at 9.45 am Mon 28/6 in Ballarat Vic (population 800000+) receiving confirmation parcel would be collected 10am - 6pm same day. I had to ring next day (in the afternoon) to say no pick up has been made. Parcel was collected at 4.50pm Tuesday 29/6 a day late. Parcel was delivered 9 days later to Western Australia on Thurs 8/7 so delivery time was good - Carrier used was Couriers Please.
Good experience but items broken
I found the sales staff to be helpful and I appreciated the follow ups, I also appreciated the communication and assistance of the delivery truck driver. I just have two grievances with the process.
1) Unfortunately one of our boxes had to be repacked at an additional cost as it was too heavy, we weren't initially made aware that the box weight may be an issue despite letting the sales staff know that I wasn't aware of the exact weight but I did give the box dimensions. I appreciated that pack and send assisted us in having special boxes made f...
Two packages sent, first submitted by receiver, second submitted by myself (sender)
Order AUW0423594B5: Collection date 14 June. Not collected until 23 June. Many scheduled pick up times passed without collection.
AUW0425740D9: Collected on time. Courier excellent.
Tracking information for both was accurate.
Check the estimated delivery dates before confirming pickup.
Easy to use website and signup. However estimated delivery time/day should be clearly stated before confirmation or payment. Only after paying for what I believed was delivery on the same day as pickup did I see when tracking the package that it was scheduled for one week later.
Price good, fast but
The only problem is quite lots of time parcel were not picked up on the day I booked. Well, it is troublesome coz I can’t always wait for that. If the driver can’t come should stop least message me or their route or arrangements should be better. 8 out of 10 times they didn’t come on the day I booked .
Took 2 days to pick up, but quick delivery once this happened.
My box was dropped off on a Thursday afternoon. It wasn’t picked up until Monday afternoon. But once picked up, from Perth, it was available in Sydney on Thursday afternoon. Box arrived in great condition. The tracking system was useless. When it was about to be delivered, the tracking showed as still being at Perth airport.
Very fast but didn’t get asked to sign for it even though I paid for that service
Great pick up & delivery time.
I paid for the sign on arrival service but the delivery guy knocked on the door & was walking away when I opened it.
The parcel was sitting on the doorstep 5 meters from the street & anyone could have taken it
Not a great pick up
This time we can’t give the usual 5 stars, as our parcel was not picked up. In fact it was was not picked up twice - even after we rang and emailed to complain the first time.
Hopefully the service will be better next time.
May as well use AusPost
The parcel was not picked up on time. Despite being promised a same-day pick-up, it was picked up nearly two days late.
The staff on the phone were helpful and polite.
The online booking system was very easy and simple to use, with competitive rates. However, unlikely to use in the future.
Great service and price if you use self-service only.
Great service and price if you use self-service only. If not, expect your pants to pulled around your ankles for an in store quote. Was overcharged in store about $130 for the same thing.
Good to deal with but poor choice of delivery partners.
Good to deal with.
BUT I was extremely disappointed that the on-line booking service defaulted to Couriers Please who are always worse than dreadful and the reason I went to P&S in the first place was so I didn't have to use CP. There is no indication of this is going to happen until the packing labels pops out of your printer which is annoying and too late as you've paid the fee and accepted the Futile Booking charge for cancellations (some would argue that sending anything by Couriers Please is futile - but that's a different story).
P&S s...hould be more up-front about who they are intending to use for your package. It makes a difference (this package was predictably many days overdue and impossible to track which was the fault of CP not P&S - hence 3 stars not the 1 star review Couriers Please deserve) but sadly until P&S can provide me some way to ensure my parcels aren't handled by Couriers Please (I would have paid extra for a more reputable courier but was never given the option) I will probably be forced to use someone else despite James at West Ryde providing great service, sympathetic to my concerns, and offering to help me with future deliveries directly - but not via the on-line booking system (which I really need to use for convenience). This seems like an easy fix - just give option A, B, C on the website and let the customer decide. Maybe this is a change to look forward to and I'd come back if that was to happen.
Unclear online booking !
Manifest states A4 envelope documents but had to pay further $35 before delivery because They say I selected parcel , yet manifest says otherwise ! Rather use DHL direct ..much clearer when booking !
Domestic delivery review
Website easy to use. Package was picked up on time and delivered quickly. However I selected sign on delivery - this did not happen - goods were left on the receivers doorstep which is visible to the road. Not ideal and one of the reasons I selected sign on delivery.
Questions & Answers
Would anyone be able to tell me what partner couriers Pack & Send use in South Africa to deliver parcels once they arrive there? Do they have their own staff/drivers, or do they use a local company? Thanks
Hi Anne, Thanks for your question. PACK & SEND is a freight reseller and uses a variety of carrier partners, depending on the destination and the service you have selected. Please DM us to advise your tracking number and how we can assist you further.
How much do you charge to send parcels to Nepal
Thanks for your enquiry. We'll need to refer you to a Service Centre for this information. For full details on shipping with PACK & SEND, please locate and contact the service centre closest to where you are sending from. https://www.packsend.com.au/service-centres/
Why does my tracking say shipment on hold ?
Hi Kaz. Please provide your tracking number so we can assist with your enquiry. Thank you
WGGA035224OL it's being sent to me from my uncle
Thank you Kaz. This is a consignment booked through Pack & Send Wagga Wagga. Please contact them directly at firstname.lastname@example.org or by calling 02 6971 7299. They will be able to assist. Thank you.
Get an answer from our members and PACK & SEND representatives
Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.
Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.
Points of praise for Pack & Send:
- An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers
- Fast deliveries were made, with goods arriving either on time or earlier than the required date
- Parcels were commonly reported to have arrived at their destination in good condition
- A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future
- The online self-service booking system proved itself to be an easy and straightforward process
- Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post
If you need goods delivered safely and efficiently, Pack & Send is a reliable, trustworthy option. This has earned it the 2021 Award Winner for Best Courier Service, with top points awarded for goods being delivered on time and in good condition.
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