Caring customer service
Efficient, on-time delivery
Reasonably priced services
Reviewer Photos & Videos
Would never use them again. Failed to pick up twice (took 2 phone calls) then package arrived a week late.
Booked in the job on Nov 10th, pickup was stated for November 11th from Bright, Vic to Brunswick, Melbourne, and the package was not picked up on the day Pack and Send specified. I called later that day to enquire and the operator said they would pick up the next morning (12th), which also didn't happen. I called again to rearrange the pickup and they said they would escalate. the Saturday morning the package was collected (13th).
Tracking shows that the package was sent from Bright Vic, to Albury NSW on the 15th where it was stuck for a week w...
I booked and paid online and agreed to deliver the parcel to the Capalaba depot for dispatch to Sydney. The reason I used Pack and Send was because online they said the parcel would be delivered in three days. The tracking information showed that the parcel did not leave Brisbane until four days after I dropped it off at Capalaba. It was not delivered until a week later. VERY disappointing.
Picked up a day late, no biggie. Item then went to their subcontractor, where tracking said it was in the depot 40 days. Then said it was lost, wouldn't take responsibility. I've found it since. Do not go with this mob, not worth it. Go elsewhere and get transit insurance. Never again.
Won’t be using their services again.
The pickup was timely and easy. It said it would be there within a week, and it took a month. I got a really hard time from my client who missed out on a job opportunity because his parcel was so late.
4 weeks to send and deliver something and another week to follow up. Ended up ringing the actual courier myself because I didn’t get an answer from them at all
No stars for service. Parcel took 16 days to travel about 150kms. Parcel was thrown over the front fence and damaged. Very disappointed in this company and will not use them again.
Didn't arrive on time, delayed a lot, anyway I got my bags. They communicated time to time. I am ok with the service but not happy. Will send next time as well.
It took a week to be picked up and another 2 weeks to arrive. Service was terrible and is really a snail type delivery service. I would not use them again.
Not picked up.
Package wasn't picked up on day booked for. After I dropped it off at third party Depo it did arrive fairly quickly though. Next time I'll just drop it off.
Very poor service-
Parcel was picked up on time and was lost for over 1 month and when it was delivered most items in the box were damages or broken.
I will be putting in a claim but expect the service will be just as painful.
Bad communication and follow up except for a few.
Very unhappy and will not be using Pack & send or their NSW partner.
I sent a 4 kg package to Indonesia containing birthday gifts such as children’s toys and clothes. On arrival in Indonesia my relatives was billed $250 to collect the item despite fact that I had fully paid for the item here in Sydney. That amount is the amount of a months salary in Lombok. It’s disgusting that this was never brought to my attention, I understand that this may be customs charges but I’ve previously sent gifts to Indonesia with Australia Post and the receiver has only paid a few dollars. Now my shipment has been abandoned in Lombok because no one can afford to pay this charge. My neice cannot get her birthday gifts I’ve wasted the money I spent plus the shipping fee of $150. Bitterly disappointed. DO NOT USE THIS SERVICE.
The most horrible service I've ever used
Arranged for an item from NSW 2541. It took exactly 4 weeks to get delivered to Sydney.
I made several contacts to track the item, but rarely got updated.
Extremely poor communication, not reliable.
I should have avoided using Pack&Send. I'll never use it again.
Very slow to pick up
It took almost 3 weeks for the package to get picked up. delivery time after that was surprisingly good.
Support staff were courteous but I got promises several times that I don’t believe were acted on.
I may try one more time but pick up had to improve.
The item was elivered 8 weeks late, after being told it was lost. Customer support was defensive and rude throughout the entire process, unable to recognise the fault of their service.
The box also arrived in horrible condition
Delivered to the next door neighbours gutter?
Package was collected in a timely manner by a friendly person.
On the delivery end I received a call to notify me that the neighbour had found the package; a large roll of Apholstery leather, in his drain half way up the driveway.
So not only did the deliver to the wrong address, they didn’t even bother taking it to the door.
Questions & Answers
Package must be send from Brisbane to South Africa, which courier service is used in South Africa?
Hi Maureen, Thanks for your question. This will depend on what you are sending, the destination address, the weight, size and the service selected. To get the information you require, please contact the PACK & SEND service centre closest to where you are sending from in Brisbane. The team there will be able to help you. https://www.packsend.com.au/service-centres/
Do you guys have any warehouse/ depot in the USA to drop off items to be shipped to Australia
Hi Alex, Thanks for your question. We do not have PACK & SEND outlets in the USA but you could drop your goods into a PostNet outlet if there was a store nearby. They could arrange to ship it for you. https://www.postnet.com/
Thank you for getting back to me im also wondering if you have any partner in Germany as well
Sorry Alex, no we do not have partners in Germany.
Would anyone be able to tell me what partner couriers Pack & Send use in South Africa to deliver parcels once they arrive there? Do they have their own staff/drivers, or do they use a local company? Thanks
Hi Anne, Thanks for your question. PACK & SEND is a freight reseller and uses a variety of carrier partners, depending on the destination and the service you have selected. Please DM us to advise your tracking number and how we can assist you further.
Get an answer from our members and PACK & SEND representatives
Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.
Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.
Points of praise for Pack & Send:
- An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers
- Fast deliveries were made, with goods arriving either on time or earlier than the required date
- Parcels were commonly reported to have arrived at their destination in good condition
- A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future
- The online self-service booking system proved itself to be an easy and straightforward process
- Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post
If you need goods delivered safely and efficiently, Pack & Send is a reliable, trustworthy option. This has earned it the 2021 Award Winner for Best Courier Service, with top points awarded for goods being delivered on time and in good condition.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.