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PACK & SEND
4.5 from 5,739 reviews · View Statistics
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Listing monitored by PACK & SEND

Pros

  • Caring customer service

  • Efficient, on-time delivery

  • Reasonably priced services

Reviews

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JaneW
JaneWSouth East Queensland, QLD
  • 4 reviews
  • 2 likes
  • Verified

Good service but inconvenient website for booking

published

My package was picked up as booked and delivered impressively quickly, no problems at all. And cheaper than Australia Post.
But I was hugely frustrated by the fact that I couldn't save my online quote. At every stage I found I needed to collect more details to complete the quote and had to re-enter it all from scratch every time. eg. I didn't find out till the very last step that I had to include my recipient's phone number. That meant logging out, emailing my buyer, and waiting for the reply. Altogether it took 4 attempts before I could complete it.
If I use this again I will have a better idea what details to get before I start, but I find the lack of such an obvious feature very thoughtless.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

Could do better

published

Not sure which of three transactions this relates to. However, if it was pick up from Vida Pearson, she was disappointed the courier didn't arrive on the stated date and came two days later, after she'd contacted them
Working with Tony has been easy

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SEND

Hi CCC, Thanks for your review. We appreciate your feedback on the delayed pickup time and apologise for the delay. We look forward to helping you again soon.

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0.0
(1,234)
Karen Churcher
Karen ChurcherSouth East Queensland, QLD
  • Verified

Mostly good...

published
Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

Rod Macneil
Rod MacneilGreater Melbourne (Inner), VIC
  • Verified

Seemed to be OK

published

Online booking process was fine. I was surprised to see my package picked up by a guy in an AusPost vest and loaded into a StarTrack truck -- are they all the same operator? The driver didn't collect the paperwork, even when I offered it to him. Eight hours later I got an email saying that my package hadn't been entered into the system, and asking if it had been collected -- not exactly reassuring.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

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Dianne Ramsey
Dianne RamseyHunter Region, NSW
  • Verified

Slow delivery which upset the buyer

published

was reasonably easy to use but the delivery was so. I had an upset customer that it took so long. The tracking said for two days that it was on board for delivery

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

Michael H.
Michael H.Southwest, VIC
  • 2 reviews
  • 1 like
  • Verified

Poor time estimate

published

Picked the package up when they said they would, but the 1-3 days is a flat out lie. Took 11 days from hallam, Melbourne - to Geelong. I've had packages from the UK get here quicker... Box was damaged but the internal item was packed well by the sender so was in one piece. I had also paid for signature on delivery, as it was an item worth over $400, they just dropped it at the front door. Carrier they used to pick it up in this instance was DHL.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

  • Verified

Slow to pickup, fast to deliver

published

I've used them twice now and on both occasions, they took 5 business days to pick up our item(s) after having to chase up. The emails were responded to quickly and once picked up, delivered very quickly. But frustrating having to hound them to get someone to actually pick up. Makes selecting a pick up time a waste of time

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

  • Verified

Good service but could be quicker with response times

published

Service is good, friendly and fair. However, the website is lacking and won't always let you process your shipment there. You have to request for a quote and that takes time. You already lose a day unless you go straight to their office. Sometimes it's okay, but sometimes you want to know the price beforehand.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

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0.0
(1,234)
  • Verified

Good delivery just a small issue at the store

published

Good delivery service but disappointed that the store that the goods were dropped in to for delivery wouldn’t let me take out insurance. They wrongly told me I could only take insurance if they packed the items. Thankfully the goods arrived undamaged. And head office were good to deal with in regards to this concern.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

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Phil
Phil
  • 3 reviews
  • Verified

Fast delivery, online process restrictions could be clearer

published

I was really happy with the time it took to send a package to Florida. The online booking process could be clearer, especially in terms of restrictions for some items.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Phil, Thanks so much for taking the time to write to us about your Pack & Send experience. We will definitely pass this information through to the team involved and use your feedback as an opportunity to improve.

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Review collected in partnership with PACK & SEND

Robyn Lees
Robyn LeesGreater Melbourne (Metropolitan), VIC
  • Verified

Was not what I expected.

published
Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

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0.0
(1,234)
Peter
PeterGreater Melbourne (Metropolitan), VIC
  • Verified

My local Pack n Send offices are wonderful but their administration.....

published

My local Pack n Send offices at Blackburn and Boronia are terrific to deal with, and going to them is always a pleasant experience but their administration are awful to have to deal with when there are problems

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

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Sniffer
SnifferGreater Melbourne (Outer), VIC
  • 3 reviews
  • 1 like
  • Verified

Melb to Brisbane

published

No, the boxes were to be picked up Friday between 9 and 5. TNT were to pick them up from a residence but they did not show. After me ringing I was told they had been rescheduled to Tuesday (Monday was the holiday) - no reason, no excuse but i could drop them off at their nearest office. I did that Saturday morning and emailed them that that was the option I had taken. Yes, you guessed it, TNT came on the Tuesday - too late. All then went smoothly and they were delivered Friday, knocked about but intact.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

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