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PACK & SEND
4.5 from 5,711 reviews · View Statistics
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Listing monitored by PACK & SEND

Pros

  • Caring customer service

  • Efficient, on-time delivery

  • Reasonably priced services

Reviews

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Mary C
Mary CGermany
  • 3 reviews
  • 3 likes
  • Verified

Where is the parcel?

published

I would not use this service again. The parcel was collected one day late. After collection the parcel was not trackable for 10 days until it was delivered. I had to make many phone calls and send emails. Customer service were ok but I could tell they were frustrated with me. I think it is better to use Australia Post.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Mary C
Mary C

There is no mention of time delay because of the particular time of year or season on your website. Your company indicated 2-5 days delivery time NOT 10 days during the booking process.

PACK & SEND
CustomerCare P.PACK & SEND

Thank you for responding Mary. If I can direct you to the home page of our website, on the 2nd sliding page it mentions the Christmas Service. We again apologise for the delay and hope you can consider our services again.
https://www.packsend.com.au/

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Review collected in partnership with PACK & SEND

SARAH
SARAHGreater Melbourne (Outer), VIC
  • Verified

paid over $200 for a small domestic shipment , half received and other half lost !!!!

published

paid over $200 for a small domestic shipment , they didnt use their service but gave it to star track , half shipment arrived and other half lost somewhere , not helpful , will never use them again

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

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Feeling Helpless
Feeling HelplessPerth, WA
  • 3 reviews
  • 11 likes
  • Verified

Crap service - they take your money and then don't care

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SEND
Michael H.
Michael H.Southwest, VIC
  • 2 reviews
  • 1 like
  • Verified

Poor time estimate

published

Picked the package up when they said they would, but the 1-3 days is a flat out lie. Took 11 days from hallam, Melbourne - to Geelong. I've had packages from the UK get here quicker... Box was damaged but the internal item was packed well by the sender so was in one piece. I had also paid for signature on delivery, as it was an item worth over $400, they just dropped it at the front door. Carrier they used to pick it up in this instance was DHL.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

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Guy Gillor
Guy GillorGreater Melbourne (Metropolitan), VIC
  • 2 reviews

Company based on sham practices, Coburg branch owner abusive to clients

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Eni
Eni
  • 4 reviews

Delivery promised next day and didn't arrive called the number no one answers if there was 0 star i would leave 0 star

published

I posted an item and before doin so i asked if item will be delivered next day and i was promised it will reach the destination by end of business day next day so i booked and paid next day item didnt arrive when i called i was told no one can't promise you that will arrive next day and person was rude to me i would never use pack and send again or couriers please as they are same company.
Tried calling today no one answers the calls and item hasn't been delivered

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SEND
Peter
PeterPeel, WA
  • Verified

Paid express , but needed 500% longer than advertised , refund declined

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SEND
Peter
Peter
  • Verified

MISLEAD ADVERTISING 1-2days delivery PAID took 5days

published

Even though the package was picked up on time, and arrived in great condition.

It took 5days to deliver and we had payed for 1-2days delivery. Did not receive accurate tracking details when item arrived in country of delivery. Customer service were rude and issue was never resolved.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

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nogusta123
nogusta123
  • 2 reviews

Be careful who this gets sub contracted to

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SEND
nogusta123
nogusta123

I have done as you asked but this will be the 2nd email i have sent to pack and send. The first I sent about the issue was to onlineselfservice@packsend.com.au and I didn't even get a response

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Adam
AdamGreater Melbourne (Outer), VIC

Useless!

published

Currently sitting at 8 days for a package to travel 25 minutes and now they can’t find it. Absolutely useless service! No idea how this was so hard to just get done.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SEND
Phyl
PhylPerth, WA
  • 3 reviews

Do not use Adelaide East Franchise

published

Items purchased at Adelaide antique fair October 2019 for sending to Perth. Total lack of communication from franchise owner on status. Items lodged 18/10 were not received until 12/11 however they were damaged. Fortunately paid insurance premium however payment not received until 27/3/2020. The whole process has taken five (5) months.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo

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0.0
(1,234)
  • Verified

Waste of money

published

Ordered 2-3 day express service from Brisbane to Christchurch, package was picked up from Brisbane on time.
Package then sat in Auckland for two days with no contact regarding duties from UPS (pack and send sub contractor), UPS then couldnt locate the package as they had offloaded to another company. Pack and send tracking still showed as being in customs right until delivery was made on day 7.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
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Review collected in partnership with PACK & SEND

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Jim
JimADELAIDE
  • 4 reviews
  • 12 likes
  • Verified

Pack n loose

published

Lost a guitar, couldnt track it and still too this day have no idea.
Do not use. There useless phone support is unbearable to understand and they just dont care.
Work with the consumer affairs on postal issues eith pack n send.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

  • Verified

Lazy service - won’t chase up with suppliers even though packages are late

published

I booked an interstate delivery of products from America.
Only 2/4 of the packages arrived and when I called pack and send to ask about the other two they simply stated to keep calling DHL or Couriers please cos they “didn’t know”
Instead of actually chasing this up and finding out where my items were they palmed it off to another company.
I won’t be using packnsend again... the fact I paid packnsend and they didn’t chase up with their supplier courier companies (I had to) is beyond poor service.

In summary - If I pay someone to take care of something for me and they don’t do that and get me to chase it up with the people they engaged it just makes me think why do I appoint this person

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeInternational
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

  • Verified

The worst service I ever had

published

I'm the sender and reciever as it was a package that was picked up from a friend house.
I was waiting for three days in arrow every single morning and afternoon waiting for them because they were telling me the package will arrive and it never came.
Definitely the worst service I ever had.
The deliver can't even ring the interphone to check if you are at home. Do I supposed to be waiting on the street? Horrible.
No help at all at the service center, just good words without any sense.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SEND
Matt.C
Matt.C
  • 3 reviews
  • 1 like
  • Verified

Terrible Experience

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Worst company ever

published

Booked a service online for one small tile sample and was told that I would receive it the next day what didn't happened.
Called a number of time and the staff didn't know where the package was eventually someone told me that my package was on the way and I would receive it by the end of the day and if it didn't come to call them back. Long story short 3 days latter and I am still waiting and the staff still don't know where it is.
Never again

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SEND
Janet J.
Janet J.Western Australia
  • Verified

Misguided info, hidden costs, stolen items

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeInternational
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SEND

Package not delivered. Refused to refund

published

Package was picked up from one location. Didn't hear anything for 2 weeks. Then returned. No phone calls, emails or explaination, just charged full fee. After many phone calls we've given up on every seeing a refund. Would not recommend this company. They even suggested that we were lucky they didn't charge us a return fee. Ridiculous.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SEND

Hi Natasha. Thank you for your feedback. Our Customer Care Team has been in contact with the sender and an enquiry was lodged. This has since been resolved with him directly. We do apologise for any inconvenience this may have caused.

Natasha B.
Natasha B.

DO NOT USE!!!

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SEND

Hi Mason. We are sorry to hear of your experience. Would you mind contacting customerservice@packsend.com.au with more details regarding your shipment? Go Logistics is not one of our carrier partners and we would like to investigate this further.

Gizzy
Gizzy
  • 5 reviews

OK service

published

I have had a lot of problems I used this company which also uses courier please ,I have been told lies from courier please but pack and send are trying to resolve my package finally getting delivered

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SEND

Thank you for your feedback. We are sorry to hear this experience has not been to your satisfaction. Please contact customerservice@packsend.com.au with more information so we can assist further.

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