Caring customer service
Efficient, on-time delivery
Reasonably priced services
Reviewer Photos & Videos
I recently went through Pack and Send Bibra Lake to get my things sent back to Ireland from Australia.
Cost wise it was very reasonable, and Ché and Toni were really helpful from start to finish. I received my package sooner than I expected and it was all in perfect condition. Their communication through the whole process made things so easy, I would definitely go through them again in future!
Tracking a little loose
I've used Pack & Send for a few years, but the concern I've had with most of my deliveries was tracking. My package came 5 days earlier than was suggested by the in-built tracking system this time. Previously, I've received an email at 3am to make sure I was available at 7am for delivery. I don't check emails that time of the day. But, it is an affordable way to get my belongings interstate
Very fast service!
I arranged for a packed to be picked up for me remotely from another city. It was picked up on time, and delivered very promptly. Could ask for better service.
Fragile package arrived in perfect condition. Great friendly service.
This is the second time I've arranged to recieve a fragile item and always packed so carefully....really impressed and will use again.
Very Poor Handlers
Not impressed when you go to the extra effort to pack up a fragile item plus label the box FRAGILE only to receive your boxed package broken thanks to the wonderful handlers from whatever courier service Pack n Send decide to use on the day. these fool packers need to be alot more careful with peoples items i say. they couldnt give a damn.
I arranged to have a large box collected from family in regional NSW and sent to myself in WA. Cannot fault the process! Picked up on time, arrived within days in perfect condition and although family forgot to note on the box that there were fragile items inside, not one thing was broken or chipped! Information flow and updates were great and price was less than anticipated.
As Always, Great Service from Start to End
I sent a dressing table among other things by pack and send from Qld to WA - who would have thought that was possible. Not only possible, but delivered on time, without incident, all items arrived in good condition and the cost was very competitive. this is not my first time using pack and send Mackay and as always, impressed with the service. i absolutely recommend Pack and Send Mackay, thank you to Jenny and staff.
Could not have asked for Better Service
Fast,Efficient and Cost Effective.
I could not believe it only took just over 3 days to arrive from the USA. It all went so smoothly. I would use this service without hesitation again.
Fraction of the cost of others and incredible service
I had gotten quotes from others to have a parcel shipped from Italy to Queensland in Australia. Booking the collection was easy online and the price was over half others quoted including insurance. Arrived a day earlier also
Every thing was as promised. Used the website to order a pickup the next day. Packing labels arrived via email. Pick up was the next morning, package arrived at the destination the next day.
Excellent customer service
Easy and professional! Organised a pack and send delivery, paid for over the phone from another state. Arrived in two days. Recommended!
Will be recommending Pack and Send Bibra Lakes in the future.
Super easy and super fast.
Did online booking myself and then it’s just worry-free process. Carrier fee is very reasonable. Service is door-to-door. Cannot expect a better experience. It only took two days from Queensland to Melbourne. Highly recommend.
Amazing, simply amazing
Delivery from NZ to Sydney was amazing. Fast, reliable, good value and all tracked. The time was so fast that I wont share as it would be unreasonable to expect this speed every time. I will certainly use this service again. Cant believe that I was so concerned and spent a great deal of time researching the company before i arranged the pick up. From my experience you can use Pack and send with confidence! Thanks again
Very Easy to use website and excellent customer service on the phone when I needed help.
Super quick delivery using DHL partner.
Turned up earlier than expected!
Will highly recommend and definitely use again!!
Very smooth and fast shipment. And excellent packaging. Had two beautiful vintage mics shipped over from Norwood, Australia to Amsterdam, Netherlands..They arrived within 10 days after I had purchased them.
Cheapest and safest option I made!
It arrived much faster than I expected and also in good condition. The tracking information was correct. It was nice to get a call prior to delivery! EXCELLENT SERVICE, Thank you!
Very prompt and great Customer service and reasonable price.
The collecting package was handle very professionally and the delivery was very fast from Queensland to Perth and prompt online updates Thank you
Review collected in partnership with PACK & SEND
The reviewer stated that an incentive was offered for this review
Excellent service around the world
Pack & Send is the only company that offered me an affordable price for shipping from Poland to Australia. I used self-service but I still got so much help. The delivery was extremely quick!! It only takes them 1.5 weeks to deliver my parcel to Australia. I highly recommend their professional service.
I found the experience using the Southern Highlands branch of Pack and Send to be very positive.
The service was professional, courteous and very efficient from initial phone enquiry to delivery.
Item was packed very carefully .
Fast delivery with tracking.
Very fast but didn’t get asked to sign for it even though I paid for that service
Great pick up & delivery time.
I paid for the sign on arrival service but the delivery guy knocked on the door & was walking away when I opened it.
The parcel was sitting on the doorstep 5 meters from the street & anyone could have taken it
Great service at a reasonable price
Had a large box to pick up from Toowoomba City QLD to Pyrmont NSW. Pack and Send Toowoomba City assisted within an hour's notice. Thanks Taylor from P&S Toowoomba City!
great delivery service
the parcel was picked up on time and delivery was excellent and very fast from NZ I was surprised when it turned up in 2 days and the parcel was in excellent condition
You guys are awesome! Super fast and reliable service.
At a time when other carriers (eg USPS) are making excuses why their service is so bad, Pack and Send and DHL have given me faultless service lately with three separate deliveries from the US. 4 days door to door, and competitive rates.
best packing / courier service I have used.
Pack and Send were efficient, picked up my lost property in Brisbane airport, constant communication with a can do attitude.. packaged the item and I received it the next day. Amazing service.
Excellent Service Yet Again!
My documents were delivered a day before expected. Everything was handled with Pack & Send's usual proficient service. Thank you for constant updates and taking the worry out of having important documents sent over from the UK.
Questions & Answers
How much do you charge to send parcels to Nepal
Thanks for your enquiry. We'll need to refer you to a Service Centre for this information. For full details on shipping with PACK & SEND, please locate and contact the service centre closest to where you are sending from. https://www.packsend.com.au/service-centres/
Why does my tracking say shipment on hold ?
Hi Kaz. Please provide your tracking number so we can assist with your enquiry. Thank you
WGGA035224OL it's being sent to me from my uncle
Thank you Kaz. This is a consignment booked through Pack & Send Wagga Wagga. Please contact them directly at firstname.lastname@example.org or by calling 02 6971 7299. They will be able to assist. Thank you.
Which one is the tracking number that I have to submit to follow the documents that I send to overseas.
I received an email and linked to website to track.
Hi Norma, Sorry for the delayed response here. You can use the tracking number starting with AUW on https://www.packsend.com.au/couriers-freight/track-and-trace/. The other carrier tracking number can be tracked on the carrier website.
Get an answer from our members and PACK & SEND representatives
Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.
Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.
Points of praise for Pack & Send:
- An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers
- Fast deliveries were made, with goods arriving either on time or earlier than the required date
- Parcels were commonly reported to have arrived at their destination in good condition
- A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future
- The online self-service booking system proved itself to be an easy and straightforward process
- Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post
If you need goods delivered safely and efficiently, Pack & Send is a reliable, trustworthy option. This has earned it the 2021 Award Winner for Best Courier Service, with top points awarded for goods being delivered on time and in good condition.
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