Caring customer service
Efficient, on-time delivery
Reasonably priced services
Reviewer Photos & Videos
Great quick service
I was the reciever who orgainsed pickup for a large item we purchased from a postcode about 3 hours away from us it was easy ,very affordable and quick delivery
Delivery well before expectation
I had a heavy package to be delivered from Brisbane to Sydney. While I was not getting a proper or any response in most cases, Pack & Send responded back to my online query in time, arranged a pickup and delivered in less than 24 hours.
Fast and efficient
Pack n Send provide a great service. The online booking system is easy to follow, collection and delivery were quick and seamless. I will continue to use this service often
Collected in Perth at 3pm and delivered in Canberra 11am 4 days later (including a public holiday).
The most expensive of all the quotes I received but previous reviews on here about other Courier Companies influenced my choice of Pack and Send.
The 9kg package arrived in good condition, and the contents were free from any damage. However, the tracking information was very poor, not nearly as informative as Australia Post. Pick up and delivery confirmation was all that was given.
Its taken almost 2 weeks to deliver a package from St Marys to Baulkham Hills, products required for my business, products ive since had to buy AGAIN from in-store to complete booked in jobs.
Item picked up next day from the seller in Sydney and delivered the day after that to her in Melbourne. Easy to use and efficient. Cheaper than I expected for a bulky 19kg package.
Late, Damaged and not a care in the world.
Accurate facts only, here goes:
Order was picked up 24hrs late
First contact in Customer service was rude (I will not name her) Second contact (Chantelle) was much nicer person.
I found the item 4 days later (still not scanned in) in the sending depot
Item arrive 3 days after that and was damaged with missing items from the box.
Asked customer service to start a claim. This is yet to happen.
All this for a 1-2 days transit.
My unusual shaped and large package was collected from the seller, wrapped perfectly and placed on a pallet and forwarded on a long distance. The fragile package arrived in perfect condition in unexpected short time. Good people to deal with. Thank you Pack & Send and especially Sam.
Excellent service provider.
We needed camera pick and send service from Airlie to Brisbane. Found pack and send online and arranged the delivery. The camera got delivered in no time, good care taken and perfectly packed. Very helpful staf with good customer service. Love it. Highly recommend.
Quick, professional, personal!
Got a bulky item shipped from Brisbane to Melbourne. Eagle Farm Pack and Send picked it up, packed it and sent it to us in Melbourne. They coordinated with seller for pickup while lockdown rules were changing, and packages arrived to us ahead of estimated date. Price estimate was spot on actual quote once items picked. Customer service from Kate at Eagle Farm couldn’t be matched - highly recommended. Thank you!
We hired a car in Brisbane and left an iPad in the car flew back to WA when we realised rang up pack n send they went and picked up the item and had it delivered to us within 2 days
Delivey was very late (nearly a month), had to make alot of calls to find out where it was and chase it up and no one ever called be back (4 times i was told i would be called back) the 5th time i spoke with a manager and she did return my call.
Over all vey poor service and i will not use pack & send again.
Delivery dates provided were wrong twice, even when the second one was meant to be for the following day. Phone numbers don’t get answered. When I did get through the person couldn’t “see” my item details. It was only delivered finally after multiple phone calls, even though the store was 10 minutes away. Was the package sitting around the shelf while people looked at it!
Competitive pricing and professional service.
The quote I received was well below all other competitors (most other companies were approximately three times the price) and the service provided was as professional as you could ask for. Clear lines of communication offered the whole way through the process - I chose the self service option but spoke over the phone to a representative from Pack N Send, who was happy to give advice and guidance on how to proceed. Pickup of my package was on time as was delivery, which actually came in two days before schedule.
Would highly recommend.
Poor Service and poor response
If I could give minus 5 stars I would. My parcel was sent Dec 4 th from Sydney to Perth. Due Dec 9, 2020. Never arrived, tracking was useless so was customer service. My daughter called and was then told it would arrive on the Monday 15 th December, Nothing. Tracking was useless, we couldn't see where the package was. It took another week before we could find out where package was and it was still in Sydney!!!
They said clearly when we had package picked up it would be 5 days. Later they claim Covid and Xmas delays. Unacceptable. We kept tryi...ng to track and ask when will package arrive and were told on Dec 22 it would be by COB Dec 23. However nothing came and they said then close of business Dec 24. Nothing. I tried again follow up on Dec 27 and was told it was coming.......when next Xmas next year??? By Dec 29 still no response and no package. Called again on Dec 30 they said they would expedite to management. What management? Package finally arrived January 6 th 2021, more than 30 days after sending. I wouldn't use them again..............unreliable!!!!!!!!!!!!!
Late Delivery, poor tracking
Seller dropped off parcel at Pack and Send, Boronia Victoria to be sent to suburban Sydney on the morning of Friday 18 December. Tracking advice registered no movement. On morning of 21 December contacted Pack and Send Customer Service who explained that item may have not been dropped off by seller. Informed her that seller had dropped it off on Friday. Item not collected by courier until morning of 21 December. Tracking advice was that delivery expected on 22 December. Parcel did not arrive. On 23 December contacted Pack and Send Customer Ser...vice who said there were some delays due to Christmas. Tracking advice provided no update -still advising delivery on 22 December. Contacted Customer Service on 24 December, unable to provide any update except to advise that couriers were working over Christmas period to deal with backlog. Advised to check tracking advice for updates. Parcel not delivered and no update on online tracking. Contacted customer service on 29 December, she would request update from courier - which could take up to 24 hours. Online tracking updated on afternoon of 29 Dec with weight check and delivery date still listed as 22 December. Tracking advice updated around 7am 30 December to say item was out for delivery. Parcel finally delivered around 10am, although courier from Couriers Please did not bother to ring doorbell to let me know parcel had arrived. Customer service rang after parcel had been delivered to advise that parcel would be delivered today . Overall a disappointing service from Pack and Send. While I accept that this a busy time, other courier services I used in the past 10 days were able to deliver in a timely manner. Customer service could have been more proactive in escalating delay to Couriers Please. I would not recommend Pack and Send or Couriers Please based on this experience.
Incredible fast and perfectly safe delivery of my fragile package. Ordered a home pickup and it was picked up within two hours of order. Just amazing! I was so impressed!
I won't use Pack & Send again
What a joke.
I bought something in Mid October and it arrived to Pack & Send on the 22nd December.
I could have walked from Norwood to Penrith in that time.
Absolutely disgusting service.
Fast, Reliable Courier Service
Package was picked up on time as promised. Advised delivery would take between 5-9 days but the package arrived at it's destination in 4.
Very happy with Pack & Send's service.
Will definitely use them again
The best thing was the customer service from the Shepparton branch. I was amazed the help i got. The item arrived in top condition, the price was great, tracking information great
Fantastic Easy Service. All done online! From Vic to Tas.
Very easy and efficient service. We used this for a domestic service. Our three large packages were delivered in excellent condition. It was extremely easy to organise and book everything online.
Where is the parcel?
I would not use this service again. The parcel was collected one day late. After collection the parcel was not trackable for 10 days until it was delivered. I had to make many phone calls and send emails. Customer service were ok but I could tell they were frustrated with me. I think it is better to use Australia Post.
Quick, safe and efficient collection and delivery
I have always found pack and Send Hobart both very efficient and helpful with both their collection and shipment of items. No messing about, items well packaged and in the case of the most recent delivery arrived ahead of time. It is so good to have someone you can rely on.
Excellent, affordable service
I had never used Pack & Send before, and found them to be the cheapest courier service to transport my product. I was very happy to hear that Pack & Send picked you the package earlier than scheduled, and was surprised to receive my large item well within the time frame for delivery and left (at my instruction) in a safe place in my property.
Booked through East Perth and received excellent service and quick delivery. Parcel was sent from Japan to Perth and arrived earlier than the due date. Will definitely recommend this service and will be using it again.
Questions & Answers
How much do you charge to send parcels to Nepal
Thanks for your enquiry. We'll need to refer you to a Service Centre for this information. For full details on shipping with PACK & SEND, please locate and contact the service centre closest to where you are sending from. https://www.packsend.com.au/service-centres/
Why does my tracking say shipment on hold ?
Hi Kaz. Please provide your tracking number so we can assist with your enquiry. Thank you
WGGA035224OL it's being sent to me from my uncle
Thank you Kaz. This is a consignment booked through Pack & Send Wagga Wagga. Please contact them directly at email@example.com or by calling 02 6971 7299. They will be able to assist. Thank you.
Which one is the tracking number that I have to submit to follow the documents that I send to overseas.
I received an email and linked to website to track.
Hi Norma, Sorry for the delayed response here. You can use the tracking number starting with AUW on https://www.packsend.com.au/couriers-freight/track-and-trace/. The other carrier tracking number can be tracked on the carrier website.
Get an answer from our members and PACK & SEND representatives
Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.
Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.
Points of praise for Pack & Send:
- An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers
- Fast deliveries were made, with goods arriving either on time or earlier than the required date
- Parcels were commonly reported to have arrived at their destination in good condition
- A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future
- The online self-service booking system proved itself to be an easy and straightforward process
- Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post
If you need goods delivered safely and efficiently, Pack & Send is a reliable, trustworthy option. This has earned it the 2021 Award Winner for Best Courier Service, with top points awarded for goods being delivered on time and in good condition.
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