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PACK & SEND
4.5 from 5,057 reviews · View Statistics
Listing monitored by PACK & SEND

Pros

  • Caring customer service

  • Efficient, on-time delivery

  • Reasonably priced services

Reviews

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Mike S.
Mike S.Greater Melbourne (Outer), VIC

Easy - safe and very Fast delivery service by Pack & Send North Sydney

published

The PlayStation console l purchased on Ebay was picked up promptly by Pack & Send North Sydney on a Thursday from Cremorne NSW and then it was packaged very safely with bubble wrap and then delivered to me in Melbourne very quickly the next day Friday ( wow !!!!! ) - at a reasonable price.

Easy arrangements and good communication with Uday manager with tracking and clear instructions provided .

I would use this service again without hesitation.

Mike S

PACK & SEND
CustomerCare P.PACK & SEND

HI Mike, Thanks so much for taking the time to write to us about your Pack & Send experience. We're so glad to hear you were happy with our service and sincerely thank you for your endorsement.

  • Verified

So quick and easy!

published

The whole process was very straightforward and easy; in organising, tracking and receiving. I was impressed by the speed and just how easy it was. Will absolutely use this service again and again.

PACK & SEND
CustomerCare P.PACK & SEND

Hi Anna,
It’s so great to receive feedback like this from our happy customers. We're so glad to hear you were happy with our service and look forward to helping you again soon.

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Review collected in partnership with PACK & SEND

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Johndi71
Johndi71Melbourne
  • Verified

Very good service, couldn't be happier

published

I purchased an item from someone in Sydney and they wouldn't send it to me in Melbourne, so I had to arrange to get the item picked up and sent to meOack and Send did the job very efficiently.
Thanks you very much
In the next part I am asked if I am the dender or reciever but I am sort of both.

PACK & SEND
CustomerCare P.PACK & SEND

Hi Johndi71,
Thanks so much for taking the time to write to us about your Pack & Send experience. We're so glad we were able to exceed your expectations and look forward to helping you again soon.

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Review collected in partnership with PACK & SEND

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Quick, and well packed for a difficult part - thanks.

published

OK, the guys at Midlands in WA did a terrific job packing up an old steering column that had indicator and gear stick and keys still in place - a hard job but it arrived perfectly packed and codition as left WA - not bad seeing as it crossed Australia to Brisbane - Thanks men, definitely be using you again. John Rooth

PACK & SEND
CustomerCare P.PACK & SEND
Neetu
Neetuperth
  • 3 reviews
  • 5 likes
  • Verified

Fast and Reliable

published

The whole process from placing the order to delivery of the item was done great. The item took less than the estimated days to arrive from Ireland to Perth. Tracking information was great too.

PACK & SEND
CustomerCare P.PACK & SEND
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  • Verified

Great service

published

I was really happy with my Pack and Send shipment. It was easy to organise and they offer a super fast and affordable service. Will definitely be using them again.

PACK & SEND
CustomerCare P.PACK & SEND

Hi Debbie,
It's great to receive such a fabulous review from another happy customer. We look forward to helping you again soon.

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  • Verified

Very easy

published

Delivered quicker than expected. Package was in good condition. Fuss free to organise. I had an item dropped off to a centre and shipped to me. It was difficult to organise collection from the address. The limitation was being able select a smaller window for collection

PACK & SEND
CustomerCare P.PACK & SEND

Hi Beau,
Thanks so much for taking the time to write to us about your Pack & Send experience. We'll definitely pass your comments onto our team. We look forward to helping you again soon.

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Review collected in partnership with PACK & SEND

  • Verified

Faster than expected

published

Friendly staff to deal w ith. Very helpful and my parcel arrived faster than expected in perfect condition. Will most definitely use Pack and Send again. Pricing is extremely competitive.

PACK & SEND
CustomerCare P.PACK & SEND
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Sani
SaniSydney, NSW
  • Verified

Couldn’t ask for better service

published

Self serve option - Easy booking system
Clear instructions
Parcel was Picked up on time
Fantastic customer service when needed
Faster than expected turn around time
Parcel arrived in perfect condition - No damage
Will definitely use again

PACK & SEND
CustomerCare P.PACK & SEND
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Excellent service from Cam at Boronia

published

Five star service from Cam Boronia accurate communication and package arrived in excellent condition in time for my long weekend project Thankyou Cam absolute legend I can’t thank you enough

PACK & SEND
CustomerCare P.PACK & SEND

Hi Jojo,
We really appreciate you taking the time to write to us about your Pack & Send experience. We'll definitely pass your comments onto our team to let them know how pleased you were with their service.

Sophie Webber
Sophie WebberSydney, NSW
  • Verified

Great service and quick too, very happy

published

Package arrived earlier than anticipated. Customer service was friendly and helpful. Box arrived in good condition, no dents are anything looking like it had been knocked around at all. Will be a return customer.

PACK & SEND
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Excellent service .

published

Thank you Pack and Send Bibra Lake for your Excellent Service, parcels were well looked after and were so quick to arrive to a small Country Town in South Australia. Thank you so much .

PACK & SEND
CustomerCare P.PACK & SEND
  • Verified

Way to go!

published

I needed to get box delivered to me in Sydney from USA. Service was quick (4 days!) and online booking super easy and literally a third of the price of competitor couriers! Def recommend and will be using again for sure. Staff on phone very knowledgeable and helpful.

PACK & SEND
CustomerCare P.PACK & SEND

Hi Shelly. Thank you so much for your positive comments and for future recommendations. The Online Customer Service Team are always happy to assist with their industry knowledge. Thank you again and we hope to see your business again soon.

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Dragan Jovic
Dragan JovicRichmond-Tweed, NSW
  • Verified

Great service

published

Picked up as stated booking time, courteous and professional service
Arrived Two days before due Date
Tracking made it easy to receive items
No mishandling of parcels, no damage or nothing missing or broked

PACK & SEND
CustomerCare P.PACK & SEND
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0.0
(1,234)
  • Verified

Reliable, fast, would use again

published

The delivery came from Adelaide to Sydney in just 2 days!!
Very reasonable price. Tracking was accurate and easy to follow.
Will definitely be using them again!
Highly recommended for all users.

PACK & SEND
CustomerCare P.PACK & SEND
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  • Verified

Great Service minus the price.

published

We originally wanted to go through DHL directly for a parcel pick up from the USA to be delivered to us in Melbourne. Their quote was $453! Ridiculous even in these covid times. We did a quote through pack and send for the identical service (it even came through DHL in the end) which came to $145. The parcel came within a week with DHL anyway. Needless to say we'll be using Pack n Send in the future. Many Thanks!

PACK & SEND
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Michael V.
Michael V.Greater Melbourne (Inner), VIC
  • Verified

Seriously great service

published

I had a package collected for me in NZ and delivered to my home...it arrived the next day...U can depend on Pack n Send.....and no I don't work for them

PACK & SEND
CustomerCare P.PACK & SEND
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Bruce
BruceFarrer 2607, ACT
  • 8 reviews
  • 1 like
  • Verified

Amazing service

published

Needed a car part in Canberra but could only obtain in Melbourne. Lockdown = near impossible. P&S Boronia offered to collect, pack, send. Arrived 24 hours later. Amazing, service. Great value.

PACK & SEND
CustomerCare P.PACK & SEND

Hi Bruce, Thanks so much for taking the time to review your experience with Pack & Send Boronia. Our team will be so thrilled to hear how happy you were with their service. Thanks so much for your endorsement.

  • Verified

Great service, very quick

published

First time using pack and send, used online booking system, it was easy and straight forward. Sent from Sydney to Melbourne. Arrived within 24 hours. Very quick service and reasonably priced

PACK & SEND
CustomerCare P.PACK & SEND

Hi Lauren, Thanks so much for taking the time to write to us about your Pack & Send experience. It’s so great to receive feedback like this from our happy customers. We look forward to helping you again soon.

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  • Verified

stoked bike got here very fast

published

bought a bike from usa pack and send to deliver it i had it at my house in 3 days i had never used this service before but will in future

PACK & SEND
CustomerCare P.PACK & SEND

Hi Joe, It's great to hear you're really happy with the service we've provided. We're so glad we were able to exceed your expectations and look forward to helping you again soon.

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  • Verified

Fast and competent service.

published

Cannot complain about the service I received. My parcel was collected on time and arrived very quickly (24 hrs after pick up travelling interstate) in perfect condition. The only reason for not giving 5 stars is the heavy restrictions for packaging required to be able to collect on insurance if that is a need.

PACK & SEND
CustomerCare P.PACK & SEND

Hi Simone, Thanks so much for taking the time to write to us about your Pack & Send experience. We really appreciate the great feedback you have given us and hope to see you again soon.

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Review collected in partnership with PACK & SEND

Pato P.
Pato P.South East Queensland, QLD
  • Verified

It took 18 hours to deliver a package from Sydney to Brisbane. Amazing service!!!

published

The package was left outside the building for pickup and it was delivered to my Enterprise. 18 hours in total from Sydney to Brisbane.
I could the where the package through the website. Super recomendable service

PACK & SEND
CustomerCare P.PACK & SEND

Hi Pato, We really appreciate you taking the time to write to us about your Pack & Send experience. We're so glad we were able to exceed your expectations and look forward to helping you again soon.

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Review collected in partnership with PACK & SEND

Katy D
Katy DSydney, NSW
  • Verified

Easy to book, item arrived super quick! Fair pricing.

published

Great service, we had to cancel a booking that was that day because the item wasn't ready and they processed a refund. We then booked again later in the week and it was super easy and package arrived super quick!

PACK & SEND
CustomerCare P.PACK & SEND

Hi Katy, We really appreciate you taking the time to write to us about your Pack & Send experience. We really appreciate the great feedback you have given us and value your recommendation.

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  • Verified

Very happy

published

Organised everything online on a Sunday and my package was delivered the following Monday, it was a very easy process. The package came from Canada and it was almost half the price the Canadian company’s wanted to charge.

PACK & SEND
CustomerCare P.PACK & SEND

Hi Barclay, Thanks so much for taking the time to write to us about your Pack & Send international import experience. We're so pleased you found our service cost effective and reliable and hope to see you again soon.

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Katherine Davies
Katherine Davies Illawarra, NSW
  • Verified

Wonderful Service. - Cannot Fault

published

Found using this service very easy. It was prompt and very reasonably priced. Would recommend and use again anytime. Cheers to a great service during this busy home delivery time.

PACK & SEND
CustomerCare P.PACK & SEND

Hi Katherine. Thank you so much for your 5 star review. Your review means a lot to us and we appreciate your support. We look forward to helping you again soon.

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Page 4 of 10

Questions & Answers

Aishwarya G.
Aishwarya G.asked

How much do you charge to send parcels to Nepal

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Thanks for your enquiry. We'll need to refer you to a Service Centre for this information. For full details on shipping with PACK & SEND, please locate and contact the service centre closest to where you are sending from. https://www.packsend.com.au/service-centres/

kaz
kazasked

Why does my tracking say shipment on hold ?

3 answers
PACK & SEND
CustomerCare P.PACK & SEND

Hi Kaz. Please provide your tracking number so we can assist with your enquiry. Thank you

kaz
kaz

WGGA035224OL it's being sent to me from my uncle

PACK & SEND
CustomerCare P.PACK & SEND

Thank you Kaz. This is a consignment booked through Pack & Send Wagga Wagga. Please contact them directly at waggawagga@packsend.com.au or by calling 02 6971 7299. They will be able to assist. Thank you.

norma.brea
norma.breaasked

Which one is the tracking number that I have to submit to follow the documents that I send to overseas.

2 answers
Derek smith
Derek smith

I received an email and linked to website to track.

PACK & SEND
CustomerCare P.PACK & SEND

Hi Norma, Sorry for the delayed response here. You can use the tracking number starting with AUW on https://www.packsend.com.au/couriers-freight/track-and-trace/. The other carrier tracking number can be tracked on the carrier website.

See all PACK & SEND questions

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Details

Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.

Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.

Points of praise for Pack & Send:

  • An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers
  • Fast deliveries were made, with goods arriving either on time or earlier than the required date
  • Parcels were commonly reported to have arrived at their destination in good condition
  • A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future
  • The online self-service booking system proved itself to be an easy and straightforward process
  • Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post

2021 ProductReview Awards logo

If you need goods delivered safely and efficiently, Pack & Send is a reliable, trustworthy option. This has earned it the 2021 Award Winner for Best Courier Service, with top points awarded for goods being delivered on time and in good condition.

Visit official website

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