Caring customer service
Efficient, on-time delivery
Reasonably priced services
The most horrible service I've ever used
Arranged for an item from NSW 2541. It took exactly 4 weeks to get delivered to Sydney.
I made several contacts to track the item, but rarely got updated.
Extremely poor communication, not reliable.
I should have avoided using Pack&Send. I'll never use it again.
Absolutely terrible service, courier missed pick up date by 8 days
Absolutely terrible service, courier missed pick up date so I called customer service and got an excuse. 8days later and several calls to customer service they finally cancelled the courier, and rebooked another. 14days for parcel delivery is simply not good enough, first and last time I use Pack n Send
Ridiculous - don't waste your money
Package wasn't picked up for 2 weeks, despite the sender being home. The package was then passed onto 2 different delivery companies, for which I didn't receive a tracking number. I Received the package a month later than expected. Absolutely ridiculous - it's worth paying the money for a reputable company.
Mixed experience. Very disappointed customer.
I have used Pack & Send three times this year. I have always the person who organised the service and I was always the receiver.
The first two times their services were very satisfactory. The whole experience was smooth and quick without any issues at all. I was a very happy customer.
So naturally I used them again the third time. That's beginning of my nightmare.
The package wasn't picked up on the scheduled day. Organised to get it picked up on another day but I was told when I called Pack & Send that the driver went to pick it up on a diffe...
Had to call four times, took 3 attempts to even get the courier to collect the package. Then it was left in an unsafe place downstairs in the building, well after the estimated delivery date, and not at our office as instructed.
Delivey was very late (nearly a month), had to make alot of calls to find out where it was and chase it up and no one ever called be back (4 times i was told i would be called back) the 5th time i spoke with a manager and she did return my call.
Over all vey poor service and i will not use pack & send again.
Delivery dates provided were wrong twice, even when the second one was meant to be for the following day. Phone numbers don’t get answered. When I did get through the person couldn’t “see” my item details. It was only delivered finally after multiple phone calls, even though the store was 10 minutes away. Was the package sitting around the shelf while people looked at it!
Poor Service and poor response
If I could give minus 5 stars I would. My parcel was sent Dec 4 th from Sydney to Perth. Due Dec 9, 2020. Never arrived, tracking was useless so was customer service. My daughter called and was then told it would arrive on the Monday 15 th December, Nothing. Tracking was useless, we couldn't see where the package was. It took another week before we could find out where package was and it was still in Sydney!!!
They said clearly when we had package picked up it would be 5 days. Later they claim Covid and Xmas delays. Unacceptable. We kept tryi...ng to track and ask when will package arrive and were told on Dec 22 it would be by COB Dec 23. However nothing came and they said then close of business Dec 24. Nothing. I tried again follow up on Dec 27 and was told it was coming.......when next Xmas next year??? By Dec 29 still no response and no package. Called again on Dec 30 they said they would expedite to management. What management? Package finally arrived January 6 th 2021, more than 30 days after sending. I wouldn't use them again..............unreliable!!!!!!!!!!!!!
Late Delivery, poor tracking
Seller dropped off parcel at Pack and Send, Boronia Victoria to be sent to suburban Sydney on the morning of Friday 18 December. Tracking advice registered no movement. On morning of 21 December contacted Pack and Send Customer Service who explained that item may have not been dropped off by seller. Informed her that seller had dropped it off on Friday. Item not collected by courier until morning of 21 December. Tracking advice was that delivery expected on 22 December. Parcel did not arrive. On 23 December contacted Pack and Send Customer Ser...vice who said there were some delays due to Christmas. Tracking advice provided no update -still advising delivery on 22 December. Contacted Customer Service on 24 December, unable to provide any update except to advise that couriers were working over Christmas period to deal with backlog. Advised to check tracking advice for updates. Parcel not delivered and no update on online tracking. Contacted customer service on 29 December, she would request update from courier - which could take up to 24 hours. Online tracking updated on afternoon of 29 Dec with weight check and delivery date still listed as 22 December. Tracking advice updated around 7am 30 December to say item was out for delivery. Parcel finally delivered around 10am, although courier from Couriers Please did not bother to ring doorbell to let me know parcel had arrived. Customer service rang after parcel had been delivered to advise that parcel would be delivered today . Overall a disappointing service from Pack and Send. While I accept that this a busy time, other courier services I used in the past 10 days were able to deliver in a timely manner. Customer service could have been more proactive in escalating delay to Couriers Please. I would not recommend Pack and Send or Couriers Please based on this experience.
I won't use Pack & Send again
What a joke.
I bought something in Mid October and it arrived to Pack & Send on the 22nd December.
I could have walked from Norwood to Penrith in that time.
Absolutely disgusting service.
Where is the parcel?
I would not use this service again. The parcel was collected one day late. After collection the parcel was not trackable for 10 days until it was delivered. I had to make many phone calls and send emails. Customer service were ok but I could tell they were frustrated with me. I think it is better to use Australia Post.
Following the day the parcel was picked up, there was absolutely zero tracking information from your carrier until the parcel arrived at its destination.
This type of silence is unacceptable. What is the point of you saying I can track the parcel when I can't. Your employee explained to me that maybe the carrier did not have the equipment to ensure a flow of information. THEN, DON'T USE THEM. They are spoiling your reputation.
I have given 1 star for prompt collection, and another star for actual delivery, but in between the service was rubbish.
MISLEAD ADVERTISING 1-2days delivery PAID took 5days
Even though the package was picked up on time, and arrived in great condition.
It took 5days to deliver and we had payed for 1-2days delivery. Did not receive accurate tracking details when item arrived in country of delivery. Customer service were rude and issue was never resolved.
Waste of money
Ordered 2-3 day express service from Brisbane to Christchurch, package was picked up from Brisbane on time.
Package then sat in Auckland for two days with no contact regarding duties from UPS (pack and send sub contractor), UPS then couldnt locate the package as they had offloaded to another company. Pack and send tracking still showed as being in customs right until delivery was made on day 7.
I rang up this mob up after my local guy (Wagga Wagga,NSW) told me get a quote from Adamstown.
However few days later after getting things sorted for pick up & delivery arrangement.
A bill arrives for the delivery which is higher than quote for the job as I've written down the price on my paper while on the phone !! Plus person agreed the cost of the job while I add it up while on the phone !!
The price I've got quoted for magically rise when the bill arrives !!
Plus I get 2 different stories what the company process for the delivery !! Lack ...of standard of procedures !! No tracking Number supplied !!! So you're basically left in the dark about the whole process !! No courtesy call when the item has been picked up !! The customer who told brought the item have told me the company has picked up the item NOT Pack & Send !!! No apologies from either party !! So very poor Experience from Pack & Send for the first time customer !!! The couriers can do this half the price for the same job & quicker turnaround as well !!
Questions & Answers
Do you guys have any warehouse/ depot in the USA to drop off items to be shipped to Australia
Would anyone be able to tell me what partner couriers Pack & Send use in South Africa to deliver parcels once they arrive there? Do they have their own staff/drivers, or do they use a local company? Thanks
Hi Anne, Thanks for your question. PACK & SEND is a freight reseller and uses a variety of carrier partners, depending on the destination and the service you have selected. Please DM us to advise your tracking number and how we can assist you further.
How much do you charge to send parcels to Nepal
Thanks for your enquiry. We'll need to refer you to a Service Centre for this information. For full details on shipping with PACK & SEND, please locate and contact the service centre closest to where you are sending from. https://www.packsend.com.au/service-centres/
Get an answer from our members and PACK & SEND representatives
Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.
Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.
Points of praise for Pack & Send:
- An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers
- Fast deliveries were made, with goods arriving either on time or earlier than the required date
- Parcels were commonly reported to have arrived at their destination in good condition
- A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future
- The online self-service booking system proved itself to be an easy and straightforward process
- Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post
If you need goods delivered safely and efficiently, Pack & Send is a reliable, trustworthy option. This has earned it the 2021 Award Winner for Best Courier Service, with top points awarded for goods being delivered on time and in good condition.
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