Caring customer service
Efficient, on-time delivery
Reasonably priced services
So good and timely, however the online tracking was an issue.
Picked up on time and delivered before it was expected, so fast. The only issue was that the online tracking was overloaded for the duration whilst the package was in transit.
Had to call four times, took 3 attempts to even get the courier to collect the package. Then it was left in an unsafe place downstairs in the building, well after the estimated delivery date, and not at our office as instructed.
Tracking a little loose
I've used Pack & Send for a few years, but the concern I've had with most of my deliveries was tracking. My package came 5 days earlier than was suggested by the in-built tracking system this time. Previously, I've received an email at 3am to make sure I was available at 7am for delivery. I don't check emails that time of the day. But, it is an affordable way to get my belongings interstate
Collected in Perth at 3pm and delivered in Canberra 11am 4 days later (including a public holiday).
The most expensive of all the quotes I received but previous reviews on here about other Courier Companies influenced my choice of Pack and Send.
The 9kg package arrived in good condition, and the contents were free from any damage. However, the tracking information was very poor, not nearly as informative as Australia Post. Pick up and delivery confirmation was all that was given.
Fast and competent service.
Cannot complain about the service I received. My parcel was collected on time and arrived very quickly (24 hrs after pick up travelling interstate) in perfect condition. The only reason for not giving 5 stars is the heavy restrictions for packaging required to be able to collect on insurance if that is a need.
Fast, cheap, reliable
I had an emergency package delivered from 4 hours away. Only cost $18 & it was here within 24hours. Door to door, no hastle. Their tracking system has some lag at the moment, but otherwise excellent service
Following the day the parcel was picked up, there was absolutely zero tracking information from your carrier until the parcel arrived at its destination.
This type of silence is unacceptable. What is the point of you saying I can track the parcel when I can't. Your employee explained to me that maybe the carrier did not have the equipment to ensure a flow of information. THEN, DON'T USE THEM. They are spoiling your reputation.
I have given 1 star for prompt collection, and another star for actual delivery, but in between the service was rubbish.
Great service. Fast and low price
Pick up and delivery were fast. There was a little bit of miscommunication on whether the package contents were 'ok to send', but it was all ok in the end.
Great Service a little expensive
James (Geelong) was very helpful and advise for me to Pick it up from my local P&S so if any problems we could sort it quickly, but it arrived safe & sound.
I was quoted 3 different prices which was abit annoying and worked out expensive to get it delivered.
Good experience with a little scare
Package was picked up at 4:55pm with the source office shutting at 5. A little panic but ended well. Was delivered to us much earlier than we thought which was great. We were kept in the loop the whole time. Will do it again.
Good service but more expensive than other couriers on the Gold Coast
Was quoted $782 to send 12 paintings from Gold Coast to Melbourne if Pack and send Boxed them for me, I was able to box them myself and the price dropped to $405, I asked for delivery to be on either the Thursday morning or Friday, but received message from TNT that they had attempted delivery on Wednesday when I was at work, I rescheduled delivery for the Friday and had driver call me trying to deliver on the Monday when I was not at home, eventually he said he could deliver them on the Friday and packages were in good condition
Terrific service and recommended
Item was delivered from Coffs Harbour to Hobart in under 2 days. Even more impressed when I received a call from Pack and Send, Coffs Harbour, advising that they were able to pack the items more efficiently reducing freight charge from $102 to $77.
Well done Coffs Harbour Pack and send.
Questions & Answers
Would anyone be able to tell me what partner couriers Pack & Send use in South Africa to deliver parcels once they arrive there? Do they have their own staff/drivers, or do they use a local company? Thanks
Hi Anne, Thanks for your question. PACK & SEND is a freight reseller and uses a variety of carrier partners, depending on the destination and the service you have selected. Please DM us to advise your tracking number and how we can assist you further.
How much do you charge to send parcels to Nepal
Thanks for your enquiry. We'll need to refer you to a Service Centre for this information. For full details on shipping with PACK & SEND, please locate and contact the service centre closest to where you are sending from. https://www.packsend.com.au/service-centres/
Why does my tracking say shipment on hold ?
Hi Kaz. Please provide your tracking number so we can assist with your enquiry. Thank you
WGGA035224OL it's being sent to me from my uncle
Thank you Kaz. This is a consignment booked through Pack & Send Wagga Wagga. Please contact them directly at email@example.com or by calling 02 6971 7299. They will be able to assist. Thank you.
Get an answer from our members and PACK & SEND representatives
Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.
Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.
Points of praise for Pack & Send:
- An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers
- Fast deliveries were made, with goods arriving either on time or earlier than the required date
- Parcels were commonly reported to have arrived at their destination in good condition
- A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future
- The online self-service booking system proved itself to be an easy and straightforward process
- Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post
If you need goods delivered safely and efficiently, Pack & Send is a reliable, trustworthy option. This has earned it the 2021 Award Winner for Best Courier Service, with top points awarded for goods being delivered on time and in good condition.
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