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PACK & SEND
4.5 from 5,517 reviews · View Statistics
See the Best Couriers in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by PACK & SEND

Pros

  • Caring customer service

  • Efficient, on-time delivery

  • Reasonably priced services

Reviews

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Reviewer Photos & Videos

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SMSF Administrator
SMSF AdministratorPerth, WA
  • 2 reviews
  • Verified

All good. Done on line. Everything went smoothly.

published

Collected from home as arranged. No problems. Quick delivery. Wouldn't hesitate to use them again. Collected from suburban Perth and delivered to suburban Brisbane within 5 days. Emails kept me up to date with progress.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Melbourne Mum
Melbourne MumGreater Melbourne (Inner), VIC
  • Verified

Parcel came quicker than expected.

published

I needed an item to be delivered quickly due to health reasons. I found the staff on the phone to be kind and helpful. My package came sooner than expected.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Other Couriers

 
 

0.0
(1,234)
  • Verified

Better than Aust Post

published

Needed something sent from Melb to QLD fast and at a fair price, the online booking system was easy and the package arrived ahead of time in perfect condition. A+

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Matthew,
It's great to receive such a fabulous review from another happy & satisfied customer. We'll definitely pass your comments onto our team to let them know how pleased you were with their service.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Great service

published

Excellent service .. package arrived 2 days earlier than expected- would definitely use this service again. Package arguing excellent condition and was dropped exactly where I asked it to be .. thanks

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Jamie,
Thank you so much for your 5 star review and your positive comments. We'll definitely pass your comments onto our team to let them know how pleased you were with their service.

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Jarrod T.
Jarrod T.The Mallee, VIC
  • Verified

Brilliant experience, will use again.

published

The service provided by Pack and Send was seamless online booking system which flowed onto a prompt pick up and delivery service. I will use again and happily recommend to my peers.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Jason F
Jason FPerth, WA

Great service and the staff couldn't have made it any easier

published

Can not fault the service, staff were great to deal with and super efficient. Package arrived faster than expected and beat another package send via sellers courier service by nearly two weeks and worked out cheaper

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Jason,
We're so happy to know that everything went well throughout your delivery experience and look forward to helping you again soon. Thank you so much for your 5 star review and your positive comments.

JHK
JHKSydney, NSW
  • 2 reviews
  • Verified

The most horrible service I've ever used

published

Arranged for an item from NSW 2541. It took exactly 4 weeks to get delivered to Sydney.
I made several contacts to track the item, but rarely got updated.
Extremely poor communication, not reliable.
I should have avoided using Pack&Send. I'll never use it again.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Ian N
Ian NSouth East Queensland, QLD
  • 3 reviews
  • Verified

Fast efficient service.

published

Easy to use online portal. Quoting was easy, then booking the courier service at a very low competitive price. Couriered package arrived the next day in excellent condition. Highly recommended.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Ian,
Thank you for taking the time to tell us about your experience with Pack & Send's Online Self Service. We are over the moon to know that we were able to exceed your expectations and look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Other Couriers

 
 

0.0
(1,234)
  • Verified

Awful

published

The item was elivered 8 weeks late, after being told it was lost. Customer support was defensive and rude throughout the entire process, unable to recognise the fault of their service.
The box also arrived in horrible condition

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SEND
Alyse K.
Alyse K.

Not interested in dealing with your 'customer service' further. I have already spent hours trying to resolve this, not wasting any more time or energy on it.

PACK & SEND
CustomerCare P.PACK & SEND

So sorry we're not able to resolve this issue satisfactorily for you Alyse.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

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Brian
BrianThe Mallee, VIC
  • 3 reviews

Excellent service, and very quick delivery

published

I planned on shipping some old film and slides from Canada to Australia. I searched online, and found Pack and Send. The staff member I dealt with was very friendly and efficient. Once my family had the box ready, the shipping labels were sent to them, and the package was dropped off at DHL Office. Normally DHL can pickup the package but due to my family not being home regularly, it was easier to have the package dropped off. Everything went smoothly. I was able to track the package online as it made its way to Australia. The package came within 10 days. Would recommend Pack and Send to everyone. Thanks again.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Thank you so much for your 5 star review and your positive comments Brian. Online feedback is precious to us and we are thankful you took the time to let us know about your experience.

Svm
SvmGreater Melbourne (Inner), VIC
  • 3 reviews
  • Verified

Best service, friendly and caring!

published

Picked up fragile unsighted Ebay purchase in Qld to ship to Vic, confirmed item undamaged, packed and send it. Always friendly even at 6th call. Superfast delivered ahead of schedule.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Thank you for your kind words and for giving us a high five for all that we do. It is truly nice to know that our efforts are paying off.

Other Couriers

 
 

0.0
(1,234)
Adam A.
Adam A.Sydney, NSW
  • Verified

Don’t use this company, or Fastway couriers

published

Please don’t use this company, more over don’t use Fastway couriers either as that is who Pack and Send deal with. When I placed the delivery online I was quoted for 3-5 days giving 2-3 days for covid restriction things then got my package 4 weeks later. Package was picked up on time but then proceeded to take a week to get from Canberra to Sydney, then sat at the Sydney depot for almost 3 weeks. Then when I received my package the box was damaged and my stuff was falling out. That was $2,400 worth of goods you should take care of your customers packages a little better don’t you think.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

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  • Verified

Reliable and Efficient Service

published

I've used Pack & Send a few times now and each time the whole process has been a breeze.

Great service, I will use them in the future for sure.

Very easy to compute a quote and organise with a sender.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Simon,
We are constantly hard at work doing everything we can to deliver high quality experiences to every one of our customers. We're so glad to hear you were happy with our service and sincerely thank you for your business.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

  • Verified

Faster than expected and much lower than other quoted prices

published

I organised the delivery of a bicycle from regional WA to regional NSW and it arrived in less than a week. Online process was easy and you can get a full quote instantly.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Mirabai,
We really appreciate you taking the time to write to us about your Pack & Send experience. We're so glad to hear you were happy with our service and sincerely thank you for your business.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Craig C.
Craig C.South East Queensland, QLD

very poor

published

was not delivered when i wanted it, the terms were not explained to me before it was collected, complete mis representation of the service. i paid for over night service hence i expect a refund

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SEND
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Questions & Answers

Alex
Alexasked

Hi
Do you guys have any warehouse/ depot in the USA to drop off items to be shipped to Australia

No answers
Anne J
Anne Jasked

Would anyone be able to tell me what partner couriers Pack & Send use in South Africa to deliver parcels once they arrive there? Do they have their own staff/drivers, or do they use a local company? Thanks

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Hi Anne, Thanks for your question. PACK & SEND is a freight reseller and uses a variety of carrier partners, depending on the destination and the service you have selected. Please DM us to advise your tracking number and how we can assist you further.

Aishwarya G.
Aishwarya G.asked

How much do you charge to send parcels to Nepal

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Thanks for your enquiry. We'll need to refer you to a Service Centre for this information. For full details on shipping with PACK & SEND, please locate and contact the service centre closest to where you are sending from. https://www.packsend.com.au/service-centres/

See all PACK & SEND questions

Get an answer from our members and PACK & SEND representatives

Details

Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.

Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.

Points of praise for Pack & Send:

  • An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers
  • Fast deliveries were made, with goods arriving either on time or earlier than the required date
  • Parcels were commonly reported to have arrived at their destination in good condition
  • A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future
  • The online self-service booking system proved itself to be an easy and straightforward process
  • Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post

2021 ProductReview Awards logo

If you need goods delivered safely and efficiently, Pack & Send is a reliable, trustworthy option. This has earned it the 2021 Award Winner for Best Courier Service, with top points awarded for goods being delivered on time and in good condition.

Visit official website

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